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Copyright of Estudios Gerenciales is the property of Universidad ICESI and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Tourism is one of the activities that has an economic impact in the development of Cuban nation. Travel agencies constitute an essential element in that tourism development. However, there is not any model to measure enterprise excellence with the application of tools related to Management of Technology and Innovation (GTI), which avoids an adequate coordination and search of innovation actions that contribute to a better management for achieving enterprise excellence. This is a scientific problem to be solved. Therefore, the general objective of this research is to develop a model which allows to measure enterprise excellence in travel agencies (EAV). This is pointed as a scientific novelty, because so far, any other previous paper about the topic has been presented. To fulfil the objectives already proposed, methods and tools were used such as the method of Kendall's coefficient, Fuller Triangle, Onate Ramos' methodology for the selection of experts, as well as the owns of the topic that is being developed. As a main result, a system of indicators were obtained to determine the excellence in travel agencies. [ABSTRACT FROM AUTHOR]

Copyright of Formación Universitaria is the property of Centro de Informacion Tecnologica (CIT) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Daena: International Journal of Good Conscience is the property of Spenta University Mexico and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Estudios Gerenciales is the property of Universidad ICESI and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of DYNA - Ingeniería e Industria is the property of Publicaciones Dyna SL and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This work intends to identify the determinants of competitivity in cooperatives. The results obtained from a sample of 49 cooperative managers and representatives from the cooperative movement point out that the joint effect of the orientation towards the customer and the participation of the members in the performance is the main determinant of the competitivity. This finding highlights the importance of relational capacity as the key capacity which managers of these firms should have got. [ABSTRACT FROM AUTHOR]

The Management by Competencies is the new paradigm, which from the Management of Human Resources, allows orienting the enterprise management towards the new exchanges demanded by the surroundings. This article shows the experiences of investigations developed in Cuban Companies of the sector of the telecommunications. In it you will find the necessary technology to define the competencies fit to the characteristics of the culture of each organization, as well as the results of his practical application. These tools constitute the elements that all organization needs to take the first and more important step in the implementation of the GpC: the definition of competencies. [ABSTRACT FROM AUTHOR]

This article analyses data from a sample of 156 Spanish firms to study the antecedents of outsourcing and the concurrent impact (and interrelationship) of outsourcing and other workplace flexibility dimensions on firm performance. Structural equation modelling tests the research hypotheses for each category of outsourcing activities: low-, medium- and high-strategic outsourcing. The results of the study indicate that the antecedents and impact of outsourcing are different according to the strategic importance of outsourcing activities. The article discusses the managerial implications of the results for firms considering outsourcing and flexibility decisions, and suggest that outsourcing could reinforce the impact of internal workplace flexibility on firm performance. [ABSTRACT FROM AUTHOR]

This study utilized Porter's (1980) framework to empirically investigate the interactive effects between competitive strategy and industry maturity on firm performance. In particular, our study tests whether industry maturity exerts a negative influence on firm performance regardless of competitive strategy type (universalist hypothesis), or whether industry maturity exerts a different influence on firm performance according to the type of competitive strategy (contingent hypothesis). From a sample of 403 small and medium- sized enterprises, results of empirical examination show that industry maturity has a negative effect on economic performance for any type of competitive strategy. This result is consistent with the universalistic approach. At the same time, from a comparative point of view the intensity of this effect is different depending on the strategy, which supports the contingency approach. Both peculiarities present a miscellaneous scenario, which has been named «hybrid contingency». [ABSTRACT FROM AUTHOR]

This paper provides empirical evidence about the total quality management effects on firms' performance, as well as on the practical limitations to its initial adoption and further implementation. The EFQM Excellence Model is used as a framework to assess the total quality management (TQM) practices and outcomes, given its primacy as a total quality standard within the European Union. The main objective pursued is to reinforce the potential competitive repercussion of TQM and to provide guidance to elaborate the firms' quality strategy. [ABSTRACT FROM PUBLISHER]

The objective of this paper was to evaluate the excellence level of the farming scientific journal Pastos y Forrajes. In order to achieve it, an adjustment of the methodology for determining the level of Industrial Organizing Excellence developed by Suárez Mella was made; and the evaluation criteria of the Permanent Commission of Publications of the Cuban Academy of Science, as well as those of the Director, Editor and members of the Editorial Committee of the journal, were taken into account. The excellence level of the journal reached 66,6% in 1996 and from an improvement program 76% was achieved in 2002. This study allowed to determine the most critical indicators, and the evolution of the excellence level in time. [ABSTRACT FROM AUTHOR]

Managers who fill their organization with those actively seeking work risk hiring people who are unhappy, perhaps poor performers. [ABSTRACT FROM AUTHOR]