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Purpose: The aim of this study is to analyze the complaints made on the sikayetvar.com portal about libraries and library services in Turkey from different aspects, taking into account the complaint mechanism, which is becoming more important every day in determining customer perception in almost all sectors. Method: Content analysis, one of the qualitative research methods, was used in the study. The data of the study were collected through the sikayetvar.com portal. In this context, 1,256 entries with the expression "library" on the portal between June 2017 and May 2022 were examined. As a result of the preliminary evaluation, 493 entries that were determined to be suitable for the research scope were included. Data analysis was done with the MAXQDA qualitative research program. Findings: As a result of the data analysis, it was determined that most of the complaints were made to the municipal libraries. The complaints were then categorized under the headings of "others", "university library", "public library", "school library" and "national library." Complaints are classified under the title of each library type, with sub-themes under the main themes created as personnel, services, management, physical conditions, and external factors. Implications: While the intensity of the complaints about the libraries reveals some negativities towards the services more clearly, it also points to the existence of the user group who have expectations from the library management, who are interested and demand improvement in services. As a result of the research, it was determined that most of the complaints were about the attitudes and behaviors of the library staff (%16). The complaint texts also reveal the conclusion that users turn to the online platform because they could not get any results because of the complaints they made directly to the relevant institution before filing a complaint online. In addition, a limited number of new service requests and the feedback of institutions in the form of information and response to complaints were determined in the research. Originality: There are various studies on user satisfaction in the literature. The most basic feature that makes this research different from previous studies is that all the complaints examined are based on real events experienced by library users and conveyed by their own words, and complaints made in the online environment, which is becoming more effective and a priority in the complaint mechanism day by day. [ABSTRACT FROM AUTHOR]

Identity Sharing System enables online sharing the information which is stored on the database of the Central Population Management System by the Ministry of Interior General Directorate of Population and Citizenship Affairs to public institutions, in a framework of principles and procedures specified in the relevant legislation and twenty-four hours for seven days. Identity Sharing System Regulation which was prepared within the scope of "reducing bureaucracy and administrative simplification" in the public sector came into force on December 8, 2006. Ministry of Culture and Tourism, General Directorate for Libraries and Publications made an application to the Ministry of Interior, General Directorate of Population and Citizenship Affairs for their citizens to benefit from libraries easier. Thus Identity Sharing System was opened for the public libraries. When Identity Sharing System began to be implemented at the process of the recording of public library members, library users do not need to bring certified document and library membership procedures that cause delays has been eliminated. [ABSTRACT FROM AUTHOR]

In this study, user satisfaction on public library services are taken as basis and analysed. User satisfaction research is analysed after informing about theoritical subjects. The purpose of this research is to determine the user satisfaction in terms of user, building, collection and staff, which are the structural elements of the services offered in public libraries. This research has been carried out via survey and the questions were applied on 90 users, each 30 of which were from Ankara Yenimahalle District Public Library, Cebeci Public Library and Oran Sevgi Yılı Public Library separately. After the survey was completed, the findings were evaluated by analysing the data, the results and suggestions were written. In view of the findings obtained from the survey, some titles have been found satisfactory by the users in terms of the services offered in the libraries, but some innovations about other titles have been expected to be carried out and the services have been expected to be developped. [ABSTRACT FROM AUTHOR]

This article discusses the story behind the making of a documentary about the extraordinary patrons of public libraries located throughout Turkey. The documentary explored in this article was the result of collaboration between the Libraries of the Ministry of Culture and Tourism, the General Directorate of Libraries and Publications, and the Turkish Librarians' Association. [ABSTRACT FROM AUTHOR]

Visually impaired users of libraries and information centres have exactly the same rights of independent selection of reading material and also equal access of information as other users. The article is about the historical development of this special service in Turkey. Provement of this special service by assistive technological solution and information technology has removed the barriers to information access for his user group. In Turkey, in recent years, it has been observed that the Departments of Information and Documentation Management, National Library and university libraries are also successfully involved in this special service. [ABSTRACT FROM AUTHOR]