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PurposeThe purpose is to verify the OTC of Taiwan coast guard organizations and to explore whether the views of coast guard personnel on the trust of supervisors, colleagues and subordinates are consistent based on vertical or horizontal relationship in the organization.Design/methodology/approachThis is an empirical study conducted with 412 participants from Taiwan coast guard organizations.FindingsThe main finding of this study was that, in Taiwan coast guard organizations, there are differences in the perceptions of organizational trust contents (OTC) in different measuring subjects that are nonexistent in previous studies on other cultures. In particular, the recognition of organizational trust (OT) in subordinates was higher than that in colleagues, while the recognition of OT in colleagues was higher than that in supervisors. Furthermore, measuring the same object with different dimensions, it was found that the OT of colleagues' honest negotiation was significantly higher than those of “not to take excessive advantage (NTEA)” and “keep commitments.” There was no difference in recognition of the three dimensions for subordinates and supervisors.Originality/valueThe result confirms the structure of the Organizational Trust Inventory model of Taiwan coast guard organizations. In addition, Chinese culture evidently influences the weight on each of the contracting behaviors expected of different referents; particularly, trustworthy subordinates are more expected to exhibit good contracting behaviors than supervisors and coworkers. This study contributes to the understanding of how to foster trust in terms of good contracting behaviors in Taiwan coast guard organizations.

Purpose The purpose of this paper is to adopt the revised and integrated technology acceptance model (TAM) and the successful model of the information system as a framework suitable for discussing factors the affecting the usage intention of e-learning for police education and training. Design/methodology/approach To attain the aforementioned objective, this study employed the questionnaire survey approach for the collection of information from Taiwan’s border police officers. A total of 277 questionnaires were completed and validated. Findings The results showed that the subjective norms, perceived ease of use, and perceived usefulness positively influenced the usage intention of e-learning for police education and training. Second, subjective norms, job relevance, system quality, service quality, and ease of use were found to act positively on the police’s perceived usefulness of e-learning. Lastly, system quality and service quality acted positively on the police’s perceived usefulness of e-learning. Originality/value The present study integrated TAM2 and information systems successful model into the research framework for building e-learning efficacy indicators. The good validation results obtained suggest the theoretical importance of this integrated model. The model and research findings closed the research gap especially in the application of police e-learning.