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Chatbots are "computer agents that can interact with the user" in a way that feels like human-to-human conversation.1 While the use of chatbots for reference service in academic libraries is a topic of interest for both library professionals and researchers, little is known about how they are used in library reference service, especially in academic libraries in Canada. This article aims to fill this gap by conducting a web-based survey of 106 academic library websites in Canada and analyzing the prevalence and characteristics of chatbot and live chat services offered by these libraries. The authors found that only two libraries were using chatbots for reference service. For live chat services, the authors found that 78 libraries provided this service. The article discusses possible reasons for the low adoption of chatbots in academic libraries, such as accessibility, privacy, cost, and professional identity issues. The article also provides a case study of the authors' institution, the University of Calgary, which integrated a chatbot service in 2021. The article concludes with suggestions for future research on chatbot use in libraries. [ABSTRACT FROM AUTHOR]

The purpose of this chapter is to familiarize readers with contemporary challenges and censorship in school libraries and learning commons in Canada. The informal narrative reflects the viewpoints of seasoned advocates for intellectual freedom and social responsibility in the Canadian library sector. Content concentrates on the main sources of challenges, four common types of challenges that can lead to censorship (content, curriculum, genre, and book leveling), an essential two step strategy and related resources for dealing with challenges and combating censorship, and a pointer for educators in library and information programs. The chapter closes with an expression of appreciation and concern for the individuals who take personal and professional risk in managing challenges and combating censorship in school libraries and learning commons in Canada and beyond. [ABSTRACT FROM AUTHOR]