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Aim/Purpose The aim of this paper is to examine the influences of KM-centred strategies on innovation capability among Malaysian R&D firms. It also deepens understanding of the pathways and conditions to improve the innovation capability by assessing the mediating role of both KM practices, i.e., knowledge exploration practices, and knowledge exploitation practices. Background Knowledge is the main organisational resource that is able to generate a competitive advantage through innovation. It is a critical success driver for both knowledge exploration and exploitation for firms to achieve sustainable competitive advantages. Methodology A total of 320 questionnaires were disseminated to Malaysian R&D firms and the response rate was 47 percent. The paper utilised structural equation modelling and cross-sectional design to test hypotheses in the proposed research model. Contribution This paper provides useful information and valuable initiatives in exploring the mediating role of knowledge exploration and knowledge exploitation in influencing innovation in Malaysian R&D firms. It helps R&D firms to frame their KM activities to drive the capability of creating and retaining a greater value onto their core business competencies. Findings The findings indicate that all three KM-centred strategies (leadership, HR practices, and culture) have a direct effect on innovation. In addition, KM exploration practices mediate HR practices on innovation while KM exploitation mediates both leadership and HR practices on innovation. Recommendations for Practitioners This paper serves as a guide for R&D managers to determine the gaps and appropriate actions to collectively achieve the desired R&D results and national innovation. It helps R&D firms frame their KM activities to enhance the capability of creating and retaining a greater value to their core business competencies. Recommendations for Researchers This paper contributes significantly to knowledge management and innovation research by establishing new associations among KM-centred strategies, i.e., leadership, HR practices, and culture, both KM practices (knowledge exploration and knowledge exploitation), and innovation. Impact on Society This paper highlights the important role of knowledge leaders and the practice of effective HR practices to help R&D firms to create a positive environment that facilitates both knowledge exploration and knowledge exploitation in enhancing innovation capabilities. Future Research Further research could use a longitudinal sample to examine relationships of causality, offering a more comprehensive view of the effect of KM factors on innovation over the long term. Future research should also try to incorporate information from new external sources, such as customers or suppliers. [ABSTRACT FROM AUTHOR]

This paper identifies the factors that determine users' acceptance of e-Government services and its causal relationships using a theoretical model based on the Technology Acceptance Model. Data relating to the constructs were collected from 200 respondents in Malaysia and subjected to Structural Equation Modeling analysis. The proposed model fits the data well. Results indicate that the important determinants of user acceptance of the e-Government services are perceived usefulness, ease of use, compatibility, interpersonal influence, external influence, self efficacy, facilitating conditions, attitude, subjective norms, perceived behavioral control, and intention to use e-Government services/system. Finally, implications and recommendations of these finding are discussed. [ABSTRACT FROM AUTHOR]

Aim/Purpose The main purpose of this study is to identify the factors affecting the continuance use intention of gamified m-learning applications by Higher Education Institution (HEI) learners in Malaysia. Background Mobile learning (m-learning) has been a popular choice among learners in HEIs due to its convenient 'on-the-go' concept. On the other hand, embedding gamification elements in m-learning applications help in increasing the users' interest in continuous use. Therefore, many HEIs have invested in producing their own m-learning products apart from utilizing existing m-learning applications that are widely available online. One of the challenges faced by HEIs is the low technology usage rates towards the 'in-house' developed applications, which affect the receptiveness of education stakeholders in investing or maintaining educational applications. Meanwhile, the lack of continuous usage had given a negative impact on their academic-related tasks and performance. Hence, it is important to understand the significant factors that influence learners' intentions in continuance usage of a gamified m-learning application. This will serve as an insight to the HEIs management regarding the needs and design that better suits their users' expectations. Methodology This study employed a correlational cross-sectional research design using an online survey. The participants of the final survey involved first-year students from one of the Malaysian public universities. For the final analysis, 269 responses were analysed using the partial least square-structural equation modelling (PLS-SEM) technique, which is a powerful multivariate analysis mechanism. The Expected Confirmation Model (ECM), which is a post-acceptance model, was extended with the pre-acceptance model named Extended Unified Theory of Acceptance and Use of Technology (UTAUT2), to form the research proposed model that describes the continuance intention in using a gamificationbased m-learning application. Contribution This research contributes to the body of knowledge and helps better understand users' continuance intention in the post-acceptance phase of the gamified m-learning application. It exposes information at the individual level, regarding the continuance intention of using an m-learning tool that is equipped with gamification elements. This will mostly benefit the educational resource developers in the HEIs in producing effective 'in-house' learning tools. Findings This research develops a theoretical enhancement of the Expectation Confirmation Model (ECM) that affects the HEIs' m-learning resource developers and management, dealing with IT-related behaviour. Moreover, a solid continuance usage intention conceptual model, which incorporated two important models, was also introduced. Out of all ten hypotheses, only two were not supported that are related to factors facilitating conditions and social influence. Those two factors negatively influence the HEI learners' continuance use intention. Meanwhile, the core factors for satisfaction, which are perceived usefulness and confirmation, were found to be significant. Lastly, satisfaction was proven to mediate the positive path between perceived usefulness and the continuance intention of using the gamified m-learning application. Recommendations for Practitioners This study offers insights into strategies that the HEIs' management should perform in securing continuance usage of the 'in-house' developed m-learning products. One of the strategies could be organising technology workshops that will prepare their educators in implementing the institutions' gamified teaching and learning tools. Another highlighted issue is regarding the need for faculties to design an effective approach to entice educators and learners towards applying new learning technologies. Recommendations for Researchers This study contributes to the micro-level analysis of the continuance use intention of gamification-based m-learning applications by fostering the understanding of the phenomenon at the individual level. It is recommended that other researchers extend the research model by incorporating other theories, as this study was only based on two models (i.e., ECM and UTAUT2). Additionally, a longitudinal study could be another approach that enables researchers to collect much richer data that includes a wide array of background characteristics or control variables. Another suggestion would be applying related factors that may contribute to the discovery of effective gamified m-learning application designs. Impact on Society The findings of the study show the importance of confirmation made by the applications' users towards usefulness and usage satisfaction. Confirmation and perceived usefulness also have an increasingly similar impact on users' satisfaction with the application and their subsequent continuance use intention. It is also revealed that easy-to-use products are commonly expected nowadays, as users might be reluctant to spend much time on them. On the other hand, for a specific gamification-based product, it is also expected by the users for it to be capable of giving an 'enjoyable' experience, hence motivating continuance usage. As a result, an effective gamified m-learning application or product will be able to be used by Malaysian HEI learners if the developers and stakeholders develop and evaluate the usage of their products with the consideration of the information provided by this research. Future Research Future studies could include respondents from other diploma programmes, resulting in an in-depth analysis. It is needed to support the generalizability of the findings in this study by considering larger populations from all different programmes. In addition, similar research can be done based on different circumstances; for instance, use of the gamified m-learning application during the incampus physical classes instead of virtual classes (online), which might influence the users' perception in terms of the social influence and facilitating condition. [ABSTRACT FROM AUTHOR]

Aim/Purpose Drawing on transactional distance theory (TDT) and collaborative learning, this research proposes a research model to examine the role of collaborative learning during the COVID-19 pandemic. It investigates the potential antecedents that influence students' academic achievements, autonomy, and satisfaction with online learning platforms. Background The coronavirus (COVID-19) epidemic devastating the world has shaken the global educational system; such a transformation compelled all educational institutes to utilize online learning platforms. Malaysian higher educational institutions were greatly concerned by this disease and faced considerable transformations that affected higher education learners. Additionally, the campus closure and movement regulations impacted traditional education. Thus, the Malaysian Government ordered students at higher education institutions to return to their hometowns and continue their studies through online learning. Therefore, online learning was the most reasonable alternative to resume the learning process. Furthermore, in the educational world, collaborative learning is pivotal to forming students' interpersonal skills. Collaborative learning practice is working in pairs or small groups to attain the learning objectives collaboratively. Collaborative learning refers to the process of acquiring knowledge in a collaborative setting as opposed to alone. Since the instructor and students are in separate locations, it is challenging for the teacher to facilitate collaborative learning. Methodology This study utilized a quantitative method; purposive sampling was implemented, and the data were collected from 260 university students, both undergraduate and postgraduate, as long as they were affected by the COVID-19 pandemic in Malaysia. The questionnaire for this research was designed to fit the research hypothesis. The items of the questionnaire have been adapted to certify the content's validity. The collected data were analyzed using Smart PLS software, which has been utilized as an essential data analysis tool. Contribution This research contributes to: (1) a better understanding of the importance of communication and connection among students-students and teachers in online learning environments, as the results suggest that the more communication between students, teachers, and the environment itself, the greater the academic achievements, learners' autonomy, and satisfaction; and (2) the role of both collaborative learning and TDT on learners' academic achievements, autonomy, and satisfaction. Findings This study advances by incorporating TDT and collaborative learning theories. This research model illustrates six main factors in online learning platforms that enhance students' academic achievements, autonomy, and satisfaction through collaborative learning. The results showed a strong association between TDT and collaborative learning regarding the online learning platforms' utilization for improving academic achievements, learners' autonomy, and satisfaction. Recommendations for Practitioners This model provided exceptional support to students during this sudden switch to online alternatives and helped them cope with the considerable challenges they faced under the current circumstances. Moreover, this model provides a guideline for higher education teachers and administrators for coping with online learning platforms. Recommendations for Researchers Drawing on the association between TDT and collaborative learning regarding the utilization of online learning platforms for improving academic achievements, learners' autonomy, and learner satisfaction, the research result presents a road map for researchers in the field of online learning. Accordingly, researchers are encouraged to utilize these theories, as they can lead to improvements among online learners in higher education institutions. Impact on Society This preliminary model, which was developed throughout this research, will be a great support to both researchers and instructors to be able to utilize and elaborate in accordance with the role of online platforms on students' satisfaction, autonomy, and academic achievements. It is critical for higher education administrators to pay more attention to the nature of communication between students and student instructors, which has been shown to have a positive influence on their academic achievements, to implement online learning. Moreover, instructors and course developers must be trained and skilled to achieve online learning platform goals. Future Research Future research could include more information about blended learning environments and their relationship to the technology acceptance model as an online learning model. Researchers may extend the model used in this study. [ABSTRACT FROM AUTHOR]

Aim/Purpose This research aims to analyze the effect of human resource management on humanitarian operations performance, using humanitarian organizations in Malaysia as a case. Background Humanitarian organizations need to develop and continue effective on-the-job human resource management, such as training and development and managing employee performance to enhance the performance of their humanitarian operations. Methodology The sampling technique that was conducted is probability sampling. In particular, the technique is called stratified sampling. This technique is chosen because it is involving the division of a population into a smaller group, called "strata". The questionnaire survey was distributed to humanitarian organizations in Malaysia to collect research data, and PLS-SEM analysis was conducted to validate the conceptual model. Contribution This research focuses on the effect of human resource management on humanitarian operations performance in humanitarian organizations with consistent training to ensure successful humanitarian operations. Findings The results of PLS-SEM analysis confirmed that Training and Employee Development, Recruitment and Employee Selection, and Communicative Management Style are significantly correlated with humanitarian operations performance, giving 75.7% variations which means that these human resource management are critical factors for increasing humanitarian operations performance in Malaysian humanitarian organizations. Recommendations for Practitioners This research will enhance humanitarian operations performance for humanitarian organizations, in-line policies outlined under the Malaysia National Security Council Directive No. 20, and benefit the field of disaster management. Recommendations for Researchers This research can be used by the authorized individual involved in humanitarian operations to satisfy the needs of the victims, which ultimately contributes to the performance of these humanitarian organizations. Impact on Society This research highlighted the human resource management that is vital for humanitarian organizations, which will increase humanitarian operations performance in an organization. Future Research This study is conducted in the context of humanitarian organizations in Malaysia. It is unclear whether the key findings of this study can be generalized. Therefore, it is suggested that, in future research, the current research model should be extended to include different countries for validation. [ABSTRACT FROM AUTHOR]

Using an end-user satisfaction survey, the perception of the importance of attributes of information systems was investigated and whether the performance of information systems met the users' expectations in a company in Malaysia. It was discovered that the end-users were moderately satisfied with the company's IS performance and that there were gaps between importance and performance on all the systems-related attributes studied. The largest gap pertained to the attributes Understanding Systems, Documentation, and High Availability of Systems. The contribution of the study is in advancing Importance-Performance Analysis applicable to IS research. [ABSTRACT FROM AUTHOR]