In the wake of the popularity of Internet and mobile device use, mobile commerce has often been proclaimed the new service frontier. Today, with business competition accelerating, it is becoming a conventional communication tool. Mobile commerce (m-commerce) refers to any transactions, either direct or indirect, with a monetary value, implemented via a wireless telecommunication network. Understanding how mobile users adopt mobile shopping and what factors have effect on their mobile shopping adoption are of critical importance, but little study has been done so far. This research will seek to determine the most influential factors that constitute towards mobile device pathology that will increase the mobile shopping intention and support those e-tailers to understand their potential customers' need in adopting mobile shopping. As consumers' use of mobile communication is increasing rapidly and mobile services are becoming increasingly important for companies and consumers, understanding how consumers adopt mobile services and how service providers should deliver mobile services are of critical importance. Although, a significant number of studies have investigated the use of e-commerce, the field of m-shopping has been left virtually unexplored. Using snowball method, data were then collected through on-line questionnaire. 138 respondents submitted the questionnaire but only 75 respondents qualified to proceed until the end. Since this is an exploratory study, therefore these usable data were then analyzed using Smart Partial Least Squares (SmartPLS). The result indicates that all constructs have positive relationship with digital experience value. These digital experience values which were positively hypothesized to influence total digital experience and lead to digital engagement are accepted. Consequently the result indicates that hardware agent has the most influential factors followed by software agents and adoption agents consecutively. The results also shows consumers are more engage in getting information during their mobile shopping process and least engage in sharing information. [ABSTRACT FROM AUTHOR]