1. Factors influencing patient-perceived quality of care in psychiatric hospitals in Taiwan
- Author
-
Lin, Esther Ching-Lan, Hsiao, Fei-Hsiu, Schröder, Agneta, Lundqvist, Lars-Olov, Chao, Hui-Lin, Lee, Shih-Kai, Hung, Tsui-Mei, Lu, Mei-Jou, Lu, Huei-Lan, Laio, Su-Jung, Chang, Kai-Yen, Pan, An-Nie, Lin, Esther Ching-Lan, Hsiao, Fei-Hsiu, Schröder, Agneta, Lundqvist, Lars-Olov, Chao, Hui-Lin, Lee, Shih-Kai, Hung, Tsui-Mei, Lu, Mei-Jou, Lu, Huei-Lan, Laio, Su-Jung, Chang, Kai-Yen, and Pan, An-Nie
- Abstract
Patient-perceived quality of inpatient/outpatient psychiatric care remains under-researched. A cross-sectional survey with purposive sampling comprising 567 inpatients and 549 outpatients was conducted among eight psychiatric care facilities in Taiwan to examine the factors influencing patient-perceived care quality. Inpatients and outpatients perceived moderate quality of care, where "Encounter" was reported as the highest dimension. Inpatients perceived "Secure environment" as the lowest; outpatients rated "Discharge/Referring" as the lowest. Hospital region and customer loyalty were significantly associated with patient-perceived care quality. Other significant factors were also identified: inpatient employment, perceived mental health and treatment effects, understanding diagnosis, previous treatment, and visited by appointment., Funding Agencies:Taiwan Nurse Association (TWNA) under its Programme Grants for Excellence Research TWNA-108202National Cheng Kung University Hospital's Project Grants for Evidence-Based Medicine Research NCKUH-10805018Taiwan Ministry of Science and Technology's Project Grant MOST 104-2314-B-006-047-MY3
- Published
- 2021
- Full Text
- View/download PDF