Uvod: Izvananalitička faza izvor je najvećeg djela pogrješaka u laboratorijskoj praksi. Presječno istraživanje temeljeno na upitniku o učestalosti pojedinih postupaka izvananalitičke faze laboratorijskog rada učinjeno je među članovima Hrvatske komore medicinskih biokemičara (HKMB) u svrhu procjene stanja. Materijali i metode: Anonimnim upitnikom s 20 pitanja zatvorenog tipa ispitana je učestalost (Likertova ljestvica; nikad = 1, rijetko = 2,č esto = 3 i uvijek = 4) pojedinih postupaka izvananalitič ke faze laboratorijske dijagnostike među članovima HKMB (N = 538). Odgovori na pitanja izraženi su prosječnom ocjenom 1,00-4,00. Pitanja su nadalje podijeljena u tri skupine te je za svaku izračunata prosječna ocjena: kriteriji prihvatljivosti uzorka, postupci vađenja krvi, izvještavanje nalaza te pitanje o bilježenju nesukladnosti u radu. Rezultati: Udio ispitanika koji su odgovorili na anketu bio je 27%. Od ukupnog broja ispitanika 93% su žene, 58% diplomirani inženjeri medicinske biokemije i 42% specijalisti medicinske biokemije. Prikupljeni su podatci o vrsti ustanove u kojoj djeluje laboratorij te o informatičkoj pismenosti ispitanika. Prosječna ocjena svih postupaka (aritmetička sredina ± standardna devijacija) iznosila je 3,12 ± 0,38. Nema statistički značajne razlike s obzirom na vrstu ustanove, stupanj usavršavanja i informatičku pismenost niti povezanosti prosječne ocjene i dobi. Ocjena postupaka vađenja krvi (2,83 ± 0,46) najniža je od ocjena triju skupina pitanja (P < 0,001), slijedi ocjena izvještavanja rezultata (3,19 ± 0,48) te ocjena kriterija prihvatljivosti uzoraka (3,33 ± 0,49). Nesukladnosti u radu nikad ili rijetko bilježi 21% ispitanika, a često i uvijek 79%. Zaključci: Rezultati upućuju na žurnu potrebu za unaprjeđenjem postupaka izvananalitičke faze laboratorijske dijagnostike, napose postupaka u svezi s vađenjem krvi. Za postizanje visokih standarda kvalitete nužna je intenzivna izobrazba sveg osoblja uključenog u sve faze laboratorijske dijagnos, Introduction: Extra-analytical phase is the source of most of the errors in laboratory practice. A cross-sectional survey study was performed among members of Croatian Chamber of Medical Biochemists (CCMB) aimed to investigate the status of extra-analytical phase in Croatia. Materials and methods: Results were collected from members of CCMB (N = 538) using anonymous questionnaire with 20 Likert scaled questions testing self-reported frequency (never = 1, rarely = 2, often = 3, always = 4) of procedures of the pre-analytical phase. Answers were expressed as average score ranging from 1.00 to 4.00 for all questions. Questions were further divided in three groups, which average score was calculated accordingly: criteria of acceptance of sample, procedures of phlebotomy, test results reporting. Question on recording of nonconformities was separately evaluated. Results: The response rate was 27%. Subject were 93% women, 58% medical biochemists with master degree and 42% specialist in medical biochemistry. Type of institution and informatics skills were also recorded. The average overall score was (mean ± standard deviation) 3.12 ± 0.38. There was no difference regarding type of laboratory institution, professional degree or computer skills and no correlation between score and age. Procedures of phlebotomy score (2.83 ± 0.46) achieved the lowest (P < 0.001) out of the three scores calculated (criteria of acceptance of sample: 3.33 ± 0.49; reporting of results 3.19 ± 0.48). Twenty one percent of participants never or rarely record nonconformities, whereas 79% often or always do. Conclusion: Results clearly highlight the urgent need for improving activities in the extra-analytical phase, especially phlebotomy procedures. Reinforced education of all the personnel involved, appropriate recording and monitoring of extra-analytical phase is necessary to reach high quality standards.