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Purpose: The purpose of this paper is to examine the causal correlation between the work stress of immigration officers (IOs) and the cross-level effect of social support. Design/methodology/approach: A multilevel model was used to analyze the quantitative data obtained from 231 IOs in Taiwan, who served as the research objects. Findings: From the results of this study, it was found that a positive significant relationship existed between role conflict and work stress, as well as between work stress and job burnout. Also, cross-level context and moderating effect for the relationship between social support and work stress, as well as between social support, work stress and job burnout were obtained. Originality/value: This study only considered IOs in airports and ports. Therefore, it is necessary to determine if other topics of organizational behavior, such as the leadership of supervisors, organizational climate and work values of IOs, have a positive moderating effect. In this regard, it is recommended that a longitudinal study should be conducted in the future.

AbstractThis research aims to explore the effect of perceptions of bosses’ wives involvement on the organizational climate and the moderating effect of employees’ personal attributes on the relationship between business involvement of the boss’s wife and organizational climate. For this research, employees of 280 small and medium enterprises in Taiwan were randomly sampled for a questionnaire survey. Results of this research show that bosses’ wives are involved in a wide variety of business administration activities. In addition to the management of financial activities, the involvement of the boss’s wife has a positive effect on the relationships between employees in the organization. Furthermore, employees’ personal attributes were found to have a moderating effect on the relationship between the involvement of the boss’s wife and the organizational climate. Finally, this research made suggestions for the bosses’ wives relating to their involvement in business administration from the aspect of human resource management.