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The trust industry can use new customer services for elderly clients, and a new grief management training program is available. For example, Barnett Banks Trust Co. N.A. first used the program at its branch in Clearwater, FL. It was developed by The Hospice of the Florida Suncoast, the US's biggest nonprofit hospice. Training includes sensitivity to elder's grieving, such as noticing self-disclosures and expressing sincere feelings in response. The program was successful, and adopted at the bank's other trust offices., Picture yourself in this situation: A new P customer has come to see you about the estate of his wife, who has recently died. The man begins to cry during [...], An innovative training program created for Florida's largest bank trust company by the nation's largest not-for-profit hospice is offered to all trust employees providing customer service. The impetus came from one branch's search for help in dealing with customer grief. Course topics include: changing customers expectations; grief support opportunities; recognizing and responding to customer grief and resolving professional grief. The post-training reports suggest that new knowledge applied produces a better quality of service.

Local governments support simplification of the federal tax code, but not without careful consideration of the potential impact of federal reform on local governments. That is what one local official […]

National League of Cities members will have an opportunity to get the latest information on recent activity in the federal tax policy arena during this year's Congressional City Conference, March […]

On January 7, President Bush unveiled his newly formed Advisory Panel on Federal Tax Reform, which will consider various proposals for reforming and simplifying the Federal tax system. Those proposals […]

Representatives from local and state government met on December 15 with executives from the nation's leading communications companies to begin a dialogue on telecommunications tax reform. The effort offered all […]

On April 28, Representatives Bob Goodlatte (R-Va.) and Rick Boucher (D-Va.) reintroduced the Business Activity Tax Simplification Act (H.R. 1956). Like legislation that was introduced last year, the legislation would […]

On March 3, the President's Advisory Panel on Federal Tax Reform held its second hearing on the campus of George Washington University. During the hearing, the panel heard testimony on […]

The President's Advisory Panel on Federal Tax Reform recently held its first heating to begin discussing ways to reform the federal tax system. The nine-member panel, chaired by former Sens […]