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Sentiment analysis is a critical subfield of natural language processing that focuses on categorizing text into three primary sentiments: positive, negative, and neutral. With the proliferation of online platforms where individuals can openly express their opinions and perspectives, it has become increasingly crucial for organizations to comprehend the underlying sentiments behind these opinions to make informed decisions. By comprehending the sentiments behind customers' opinions and attitudes towards products and services, companies can improve customer satisfaction, increase brand reputation, and ultimately increase revenue. Additionally, sentiment analysis can be applied to political analysis to understand public opinion toward political parties, candidates, and policies. Sentiment analysis can also be used in the financial industry to analyze news articles and social media posts to predict stock prices and identify potential investment opportunities. This paper offers an overview of the latest advancements in sentiment analysis, including preprocessing techniques, feature extraction methods, classification techniques, widely used datasets, and experimental results. Furthermore, this paper delves into the challenges posed by sentiment analysis datasets and discusses some limitations and future research prospects of sentiment analysis. Given the importance of sentiment analysis, this paper provides valuable insights into the current state of the field and serves as a valuable resource for both researchers and practitioners. The information presented in this paper can inform stakeholders about the latest advancements in sentiment analysis and guide future research in the field. [ABSTRACT FROM AUTHOR]

Sentiment analysis (SA) has been an active research subject in the domain of natural language processing due to its important functions in interpreting people's perspectives and drawing successful opinion-based judgments. On social media, Roman Urdu is one of the most extensively utilized dialects. Sentiment analysis of Roman Urdu is difficult due to its morphological complexities and varied dialects. The purpose of this paper is to evaluate the performance of various word embeddings for Roman Urdu and English dialects using the CNN-LSTM architecture with traditional machine learning classifiers. We introduce a novel deep learning architecture for Roman Urdu and English dialect SA based on two layers: LSTM for long-term dependency preservation and a one-layer CNN model for local feature extraction. To obtain the final classification, the feature maps learned by CNN and LSTM are fed to several machine learning classifiers. Various word embedding models support this concept. Extensive tests on four corpora show that the proposed model performs exceptionally well in Roman Urdu and English text sentiment classification, with an accuracy of 0.904, 0.841, 0.740, and 0.748 against MDPI, RUSA, RUSA-19, and UCL datasets, respectively. The results show that the SVM classifier and the Word2Vec CBOW (Continuous Bag of Words) model are more beneficial options for Roman Urdu sentiment analysis, but that BERT word embedding, two-layer LSTM, and SVM as a classifier function are more suitable options for English language sentiment analysis. The suggested model outperforms existing well-known advanced models on relevant corpora, improving the accuracy by up to 5%. [ABSTRACT FROM AUTHOR]

Classifying textual emotion plays a critical role in several HCI applications where the text is utilized as a central means of communication such as messages, reviews, blogs and other Web 2.0 platforms. The extensive usage of the Internet has emerged as an unprecedented means for people to express their feelings or emotion on blogs, social media, and e-commerce sites in recent years. Most of the emotions displayed on the online platforms are in textual forms (such as posts, tweets, comments and reviews), which are unorganized and time-consuming to structured due to their disordered forms. Although several emotion analysis tools are available in high-resource languages, it is critical to developing an automatic emotion classification system for low-resource languages, including Bengali, due to its constrained resources. This paper presents an ML-based ensemble method to classify six primary textual emotions (anger, fear, disgust, sadness, surprise and joy) from Bengali texts. An emotion corpus containing 8047 Bengali texts is developed to perform the textual emotion classification task. This work investigates eight standard ML-based techniques such as logistic regression (LR), multinomial naive Bayes (MNB), support vector machine (SVM), random forest (RF), decision tree (DT), K-nearest neighbour (KNN) and adaptive boosting (AdaBoost) and an ensemble method (a combination of LR, RF, SVM) with Bag of words (BoW) and tf-idf feature extraction techniques. The experimental result demonstrates that the ensemble with tf-idf achieved the highest weighted f 1 -score of 62.39% compared to other methods. [ABSTRACT FROM AUTHOR]

In the last fifteen years, an immense expansion has been witnessed in mobile app usage and production. The intense competition in the tech sector and also the rapidly and constantly evolving user requirements have led to increased burden on mobile app creators. Nowadays, fulfilling users' expectations cannot be readily achieved and new and unconventional approaches are needed to permit an interested crowd of users to contribute in the introduction of creative mobile apps. Indeed, users and developers of mobile apps are the most influential candidates to engage in any of the requirements engineering activities. The place where both can best be found is on Twitter, one of the most widely used social media platforms. More interestingly, Twitter is considered as a fertile ground for textual content generated by the crowd that can assist in building robust predictive classification models using machine learning (ML) and natural language processing (NLP) techniques. Therefore, in this study, we have built two classification models that can identify mobile apps users and developers using tweets. A thorough empirical comparison of different feature extraction techniques and machine learning classification algorithms were experimented with to find the best-performing mobile app user and developer classifiers. The results revealed that for mobile app user classification, the highest accuracy achieved was ≈0.86, produced via logistic regression (LR) using Term Frequency Inverse Document Frequency (TF-IDF) with N-gram (unigram, bigram and trigram), and the highest precision was ≈0.86, produced via LR using Bag-of-Words (BOW) with N-gram (unigram and bigram). On the other hand, for mobile app developer classification, the highest accuracy achieved was ≈0.87, produced by random forest (RF) using BOW with N-gram (unigram and bigram), and the highest precision was ≈0.88, produced by multi-layer perception neural network (MLP NN) using BERTweet for feature extraction. According to the results, we believe that the developed classification models are efficient and can assist in identifying mobile app users and developers from tweets. Moreover, we envision that our models can be harnessed as a crowd selection approach for crowdsourcing requirements engineering activities to enhance and design inventive and satisfying mobile apps. [ABSTRACT FROM AUTHOR]

Undoubtedly, social media, such as Facebook and Twitter, constitute a major part of our everyday life due to the incredible possibilities they offer to their users. However, Twitter and generally online social networks (OSNs) are increasingly used by automated accounts, widely known as bots, due to their immense popularity across a wide range of user categories. Their main purpose is the dissemination of fake news, the promotion of specific ideas and products, the manipulation of the stock market and even the diffusion of sexually explicit material. Therefore, the early detection of bots in social media is quite essential. In this paper, two methods are introduced targeting this that are mainly based on Natural Language Processing (NLP) to distinguish legitimate users from bots. In the first method, a feature extraction approach is proposed for identifying accounts posting automated messages. After applying feature selection techniques and dealing with imbalanced datasets, the subset of features selected is fed in machine learning algorithms. In the second method, a deep learning architecture is proposed to identify whether tweets have been posted by real users or generated by bots. To the best of the authors' knowledge, there is no prior work on using an attention mechanism for identifying bots. The introduced approaches have been evaluated over a series of experiments using two large real Twitter datasets and demonstrate valuable advantages over other existing techniques targeting the identification of malicious users in social media. [ABSTRACT FROM AUTHOR]