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The article discusses the story of a 71-year-old woman, residing in a skilled nursing facility, abused by her husband on her visits home. The interview by an APS worker revealed that she had suffered multiple cerebral vascular accidents and had difficulty speaking and communicating. The article presents an overview of what happed during and after the APS involvement and how the use of varied and flexible interviewing techniques and patience facilitated life-altering interventions.

The article focuses on a tool kit designed by Illinois Imagines, a collaborative project led by the Illinois Department of Human Services, to improve services for sexually-assaulted women with disabilities. It mentions the components of the kit and discusses the victim-centered approach, risk factors for sexual violence on women with disabilities, and strategies to minimize sexual violence against these women. Documents and training materials for agencies and professionals are also noted.

The article discusses a study related to exploring experience of people who suffered a heart attack and agreed to participate in a research study at Harefield Hospital. It mentions objective of the study to gather the patient experience using an emotional touchpoint approach. It also highlights importance of personal dignity throughout their stay and significance of pain control.

The article discusses a study related to improving patient experience and choice at mealtimes to promote better nutritional intake and to promote recovery in the Dalriada Community Hospital. It mentions objectives such as providing patients with nutritious choices to meet their dietary needs and preferences. It also mentions role of the team decided to facilitate a claims, concerns and issues exercise in January 2014.