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This article presents two studies conducted with an affective dialogue system in which text-based system-user communication was used to model, generate, and present different affective and social interaction scenarios. We specifically investigated the influence of interaction context and roles assigned to the system and the participants, as well as the impact of pre-structured social interaction patterns that were modelled to mimic aspects of 'social exclusion' scenarios. The results of the first study demonstrate that both the social context of the interaction and the roles assigned to the system influence the system evaluation, interaction patterns, textual expressions of affective states, as well as emotional self-reports. The results observed for the second study show the system's ability to partially exclude a participant from a triadic conversation without triggering significantly different affective reactions or a more negative system evaluation. The experimental evidence provides insights on the perception, modelling and generation of affective and social cues in artificial systems that can be realized in different modalities, including the text modality, thus delivering valuable input for applying affective dialogue systems as tools for studying affect and social aspects in online communication., Comment: 31 pages, 11 figures

Quantitative research of emotions in psychology and machine-learning methods for extracting emotion components from text messages open an avenue for physical science to explore the nature of stochastic processes in which emotions play a role, e.g., in human dynamics online. Here, we investigate the occurrence of collective behavior of users that is induced by chats with emotional Bots. The Bots, designed in an experimental environment, are considered. Furthermore, using the agent-based modeling approach, the activity of these experimental Bots is simulated within a social network of interacting emotional agents. Quantitative analysis of time series carrying emotional messages by agents suggests temporal correlations and persistent fluctuations with clustering according to emotion similarity. {All data used in this study are fully anonymized.}, Comment: 16 pages, 11 figures

High-resolution data of online chats are studied as a physical system in laboratory in order to quantify collective behavior of users. Our analysis reveals strong regularities characteristic to natural systems with additional features. In particular, we find self-organized dynamics with long-range correlations in user actions and persistent associations among users that have the properties of a social network. Furthermore, the evolution of the graph and its architecture with specific k-core structure are shown to be related with the type and the emotion arousal of exchanged messages. Partitioning of the graph by deletion of the links which carry high arousal messages exhibits critical fluctuations at the percolation threshold., Comment: 10 pages, 5 figures

How do users behave in online chatrooms, where they instantaneously read and write posts? We analyzed about 2.5 million posts covering various topics in Internet relay channels, and found that user activity patterns follow known power-law and stretched exponential distributions, indicating that online chat activity is not different from other forms of communication. Analysing the emotional expressions (positive, negative, neutral) of users, we revealed a remarkable persistence both for individual users and channels. I.e. despite their anonymity, users tend to follow social norms in repeated interactions in online chats, which results in a specific emotional "tone" of the channels. We provide an agent-based model of emotional interaction, which recovers qualitatively both the activity patterns in chatrooms and the emotional persistence of users and channels. While our assumptions about agent's emotional expressions are rooted in psychology, the model allows to test different hypothesis regarding their emotional impact in online communication., Comment: 34 pages, 4 main and 12 supplementary figures

We analyze emotionally annotated massive data from IRC (Internet Relay Chat) and model the dialogues between its participants by assuming that the driving force for the discussion is the entropy growth of emotional probability distribution. This process is claimed to be correlated to the emergence of the power-law distribution of the discussion lengths observed in the dialogues. We perform numerical simulations based on the noticed phenomenon obtaining a good agreement with the real data. Finally, we propose a method to artificially prolong the duration of the discussion that relies on the entropy of emotional probability distribution., Comment: 9 pages, 2 tables