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Empathetic response generation endeavors to empower dialogue systems to perceive speakers' emotions and generate empathetic responses accordingly. Psychological research demonstrates that emotion, as an essential factor in empathy, encompasses trait emotions, which are static and context-independent, and state emotions, which are dynamic and context-dependent. However, previous studies treat them in isolation, leading to insufficient emotional perception of the context, and subsequently, less effective empathetic expression. To address this problem, we propose Combining Trait and State emotions for Empathetic Response Model (CTSM). Specifically, to sufficiently perceive emotions in dialogue, we first construct and encode trait and state emotion embeddings, and then we further enhance emotional perception capability through an emotion guidance module that guides emotion representation. In addition, we propose a cross-contrastive learning decoder to enhance the model's empathetic expression capability by aligning trait and state emotions between generated responses and contexts. Both automatic and manual evaluation results demonstrate that CTSM outperforms state-of-the-art baselines and can generate more empathetic responses. Our code is available at https://github.com/wangyufeng-empty/CTSM, Comment: 9 pages, 3 figures. Has been accepted by LREC-COLING2024

Empathetic response generation is increasingly significant in AI, necessitating nuanced emotional and cognitive understanding coupled with articulate response expression. Current large language models (LLMs) excel in response expression; however, they lack the ability to deeply understand emotional and cognitive nuances, particularly in pinpointing fine-grained emotions and their triggers. Conversely, small-scale empathetic models (SEMs) offer strength in fine-grained emotion detection and detailed emotion cause identification. To harness the complementary strengths of both LLMs and SEMs, we introduce a Hybrid Empathetic Framework (HEF). HEF regards SEMs as flexible plugins to improve LLM's nuanced emotional and cognitive understanding. Regarding emotional understanding, HEF implements a two-stage emotion prediction strategy, encouraging LLMs to prioritize primary emotions emphasized by SEMs, followed by other categories, substantially alleviates the difficulties for LLMs in fine-grained emotion detection. Regarding cognitive understanding, HEF employs an emotion cause perception strategy, prompting LLMs to focus on crucial emotion-eliciting words identified by SEMs, thus boosting LLMs' capabilities in identifying emotion causes. This collaborative approach enables LLMs to discern emotions more precisely and formulate empathetic responses. We validate HEF on the Empathetic-Dialogue dataset, and the findings indicate that our framework enhances the refined understanding of LLMs and their ability to convey empathetic responses., Comment: 12 pages, 4 figures