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Despite their similar service worker identities, there is tension between male and female workers; men express greater frustration and are easily offended by workplace hostility, while women see their service work and family duties as integrated parts of their femininity. This case study could be part of the big picture of migrant workers regarding their evolving workplace dynamics by cohorts, social groups, migrant destinations and so on. Different from existing studies that focus on China's female-dominated service sector, in which women are often nimble, feminine, empathetic and subordinated workers, this study examines a more mixed-gender service workplace. [Extracted from the article]