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In 2017, librarians in the Information Services Office (ISO) of the National Institute of Standards and Technology (NIST) expanded ISO's bibliometric analysis services to include topical network analysis, bibliographic text mining, and deeper collaborations with stakeholders. The new services help NIST divisions and offices systematically assess research portfolios, document internal and external collaborations, and identify strategic areas for future research. While robust quantitative analysis has been the key to conducting bibliometric analyses and creating visualizations, collaborative relationships with customers are just as critical to understanding impacts and delivering the right answers to the right questions. This paper describes several use cases highlighting the new services, including a network visualization and cluster analysis to identify emerging research topics; an exploration of keywords in a single research area over the course of a decade; and a structured evaluation of collaborations within and outside of our institution. [ABSTRACT FROM AUTHOR]