Search

The article offers information on several papers discussed at the 2008 conference sponsored by the Special Libraries Association (SLA) on information and knowledge management. Topics include SLA's 2008 Award Recipients in the information industry, SLA's Innovation Laboratory, and SLA's membership. It also features several speakers including Vint Cerf, Seth Godin, and Sylvia James.

The article focuses on the significance of knowledge management in the software tools that help companies improve their energy management and energy in buildings. It says that knowledge management promotes efficiency and optimal use of resources, which often reduces the amount of energy required to achieve a given goal. The author says many knowledge management solutions, such as records management (RM) and enterprise content management (ECM), reduce the use of paper.

The article discusses several methods of corporate espionage, as well as information on how to identify and stop it. Tailgating is considered one of the most successful ways of infiltrating an organization. Once inside, spies can photocopy papers found on unattended desks or download data in a laptop from an empty meeting room. It is recommended to implement a policy that will not allow individuals access to the company building unless they can prove that they are employees. Other methods of spying mentioned include posing as an employee or visitor, and phishing.

This article discusses several issues related to claims processing in the insurance industry. The insurance industry made great strides more than a decade ago when it began using imaging rather than paper for its claims processing. That was the situation faced by RLI, an insurance company that began with a unique mission of providing insurance coverage for contact lens owners. RLI later expanded into other specialty areas of property and casualty insurance where the risks are not covered by standard policies. RLI began to search for a new claims processing solution, investigating 10 different software packages. The search encompassed a variety of options from high-end, horizontal applications to vertical solutions focused on insurance. One of the recurring information management issues in insurance is that claims and supporting information come in through many channels, and need to be linked together for a particular case. INSET: Easter and more convenient..

The article focuses on a study by EDM Workspace, which found that confidential work related paper that should be shredded are binned by 41% of employees. The study reveals the umber of employees who are now receiving more information at work than they were three years ago. Shocking revelations about nonexistence of information management policy have been made in the study.

The article reports on the announcement made by Kofax Image Products Inc. concerning the launch of the Document Exchange Server, which is designed to simplify the exchange of documents and information between standard document input devices within an organization and transactional business processes. Moreover, the power to utilize multiple document input devices allows organizations to standardize on a single system to process both paper and electronic documents.