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Presents a case study on the use of e-learning as a knowledge management (KM) tool in helping the St. Paul Companies cultivate a learning and knowledge-sharing culture. Effort of the company to create a knowledge-sharing culture; Types of virtual communities created by St. Paul; Lessons in building up communities and sustaining them.

Provides a guide to promoting knowledge management (KM) to those in positions in power, convincing them to provide budget and credibility to the project. Parts of a white paper or memorandum proposing a simple KM model; Delivery of the message to senior managers face to face; Establishment of a 'strategic knowledge management council.'

This article discusses the August 24, 2008 rescue incidents by the Indianapolis Fire Department (IFD) rescue teams. Details related to how IFD executed the rope rescue on the three workers hanging on a broken scaffolding unit at the 28th floor with the Battalion commander immediately requesting advanced life support (ALS) are offered. It suggests lessons learned during the two-hour rescue operation regarding the importance of radio channel communication and preplanning of personal.

The article discusses the development of newer systems to better manage energy usage in the U.S., and the need to protect it against cyber attacks. It cites various systems such as the Envision: Charlotte, a collaboration between the North Carolinian city and private industries, to better utilize electricity while saving costs, and notes the vulnerability of such to online interference. It also describes new government regulations in place to mitigate these attacks.