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Presents seven strategies that tactful managers use to accomplish goals without alienating their staff or creating friction in their departments. Thinking first before speaking; Apologizing quickly upon making mistake; Conversing with people; Timing comments; Focusing on behavior; Uncovering hidden feelings; Listening for feedback; Sticky situations and diplomatic solution to it. INSET: Dos and don'ts for managers..

The article reports on the emotional issues concerning professionals in the workplace. The most valuable skills a professional can have is dealing with people which requires tact and restraint to prevent touchy situations. Through this, eggshell syndrome comes chronic. The development of responses begins with concern and end up to pent-up anger which could be contagious. This syndrome amount to codependency and possible cases are those when eggshell is a front for game.