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Social exclusion is a pervasive phenomenon in the lives of visually impaired individuals. This paper discusses the causes of exclusion as well as strategies for dealing with it. The qualitative in-depth interviewing design was used for the study. Convenience and purposive sampling methods were used in order to select the most relevant participants in the study. Thirty visually impaired individuals from Kwa-Nobuhle Township in the Nelson Mandela Bay Metropolitan Municipality, together with twenty Community Development Workers from the Department of Cooperative Governance and Traditional Affairs (COGTA), participated in the study, which took place from June to November 2020. The findings of the study revealed that the causes of exclusion were a lack of independence, a lack of adequate education and skills, a lack of reasonable accommodation, and a lack of community awareness. Potential empowerment strategies for minimising the exclusion of the visually impaired individuals were also presented. They included awareness campaigns, increasing platforms for information sharing, workshops and trainings, improved monitoring and evaluation, and the establishment of more rehabilitation centres for visually impaired individuals. [ABSTRACT FROM AUTHOR]