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The pervasiveness of aggressive content in social media has become a serious concern for government organizations and tech companies because of its pernicious societal effects. In recent years, social media has been repeatedly used as a tool to incite communal aggression, spread distorted propaganda, damage social harmony and demean the identity of individuals or a community in the public spaces. Therefore, restraining the proliferation of aggressive content and detecting them has become an urgent duty. Studies of the identification of aggressive content have mostly been done for English and other high-resource languages. Automatic systems developed for those languages can not accurately identify detrimental contents written in regional languages like Bengali. To compensate this insufficiency, this work presents a novel Bengali aggressive text dataset (called 'BAD') with two-level annotation. In level-A, 14158 texts are labeled as either aggressive or non-aggressive. While in level-B, 6807 aggressive texts are categorized into religious, political, verbal and gendered aggression classes each having 2217, 2085, 2043 and 462 texts respectively. This paper proposes a weighted ensemble technique including m-BERT, distil-BERT, Bangla-BERT and XLM-R as the base classifiers to identify and classify the aggressive texts in Bengali. The proposed model can readdress the softmax probabilities of the participating classifiers depending on their primary outcomes. This weighting technique has enabled the model to outdo the simple average ensemble and all other machine learning (ML), deep learning (DL) baselines. It has acquired the highest weighted f 1 -score of 93.43% in the identification task and 93.11% in the categorization task. Dataset developed as the part of this work is available at https://github.com/BAD-Bangla-Aggressive-Text-Dataset [ABSTRACT FROM AUTHOR]

In recent years, Aspect-based Sentiment Analysis (ABSA) has been a crucial yet challenging task in recognizing textual emotions from text. ABSA has numerous application across various fields, such as social media, commodity review, and movie comment, making it an attractive area of research. Many researchers are working to develop more powerful sentiment analysis models. Currently, most existing ABSA models use the generic pre-trained language models (PLMs) based fine-tuning paradigm, which only utilizes the encoder parameters while discarding the decoder parameters of PLMs. However, this approach fails to leverage the prior knowledge revealed in PLMs effectively. To address these issues, we investigate the potential of the initial pre-training scheme of PLMs to conduct ABSA and thus propose a novel approach in this paper, namely Target Word Transferred ABSA (WordTransABSA). In WordTransABSA, we propose "Word Transferred LM", a novel sequence-level optimization strategy that transferred target words in sentence into pivot tokens to stimulate better PLM semantic understanding capability. Given a sentence with aspect terms as input, WordTransABSA generates contextually appropriate semantics and predicts the affective tokens on the corresponding positions of the aspect terms. The final sentiment polarity of each aspect term is determined through several sentiment identification strategies that we selected. WordTransABSA takes full advantage of the versatile linguistic knowledge of Pre-trained Language Model, resulting in competitive accuracy compared with recent baselines. The WordTransABSA demonstrates its superiority and effectiveness through extensive experiments in both data-sufficient (full-data supervised learning) and data-insufficient (few-shot learning) scenarios. We have made our code publicly available on GitHub: https://github.com/albert-jin/WordTransABSA. • We present WordTransABSA, introducing a "Word Transferred LM" strategy for ABSA. • Various strategies are explored for searching sentiment-related pivot tokens. • Data-sufficient/scarce experiments validate the effectiveness of WordTransABSA. • Stimulating PLM pre-training paradigm is proved to be a better solution for ABSA. [ABSTRACT FROM AUTHOR]

Abstract Sentiment analysis on social media such as Twitter has become a very important and challenging task. Due to the characteristics of such data—tweet length, spelling errors, abbreviations, and special characters—the sentiment analysis task in such an environment requires a non-traditional approach. Moreover, social media sentiment analysis is a fundamental problem with many interesting applications. Most current social media sentiment classification methods judge the sentiment polarity primarily according to textual content and neglect other information on these platforms. In this paper, we propose a neural network model that also incorporates user behavioral information within a given document (tweet). The neural network used in this paper is a Convolutional Neural Network (CNN). The system is evaluated on two datasets provided by the SemEval-2016 Workshop. The proposed model outperforms current baseline models (including Naive Bayes and Support Vector Machines), which shows that going beyond the content of a document (tweet) is beneficial in sentiment classification, because it provides the classifier with a deep understanding of the task. [ABSTRACT FROM AUTHOR]

The study of Online Social Networks offers growing opportunities to examine a number of aspects of the real world and to better understand how human society works at scale. One crucial research direction, constantly evolving over time, concerns the language adopted by users and its impact on online communities. To provide a contribution in this setting, in this paper, we adopt a multi-relational model for social network and identify a new typology of relation, namely co-interest, as an explicit common declaration of engagement towards a given topic among pair of users. Thematic communities can be, hence, derived leveraging such relations. After that, exploiting Natural Language Processing and Machine Learning techniques, we identify and define suitable analysis metrics focusing on the characteristics of the language adopted in such communities. With the objective of analyzing how the adoption of different language may impact the formation of cohesive and strong communities, to make our study general, we consider two very popular and intrinsically different social platforms, namely Twitter and Reddit. The analysis carried out in this paper aims at comparing the two social media to find interesting and novel results about how their users compose textual comments and the corresponding impact on users' interaction. Interestingly, the obtained results show that, although the main factor is related to the popularity of the user generating the content, the characteristics of the adopted language play a non negligible role in the formation of strong communities in social systems. • Investigation about language characteristics of Online Social Networks posts (OSN). • Language analysis to identify the evolution dynamics of online communities. • Correlation between potential post engagement and user adopted language style. • Relationship between the content produced in OSNs and the formation of communities. [ABSTRACT FROM AUTHOR]

During the COVID-19 pandemic, online social media platforms such as Twitter facilitate the exchange of information among people. However, the prevalence of "infodemic" such as online hate speech has exacerbated social rifts, discrimination, prejudice and even hate crimes. Timely and effective detection of the hate speech will help create a healthy public opinion environment. Most of the current COVID-19-related hate speech research focuses on a single language, such as English. In this paper, we introduce a cross-lingual transfer learning method, aiming to contribute to hate speech detection in low-resource languages. We propose a deep learning based model to classify hate speech with a pre-trained language model for multilingual text embedding. Data augmentation and cross-lingual contrastive learning are then utilized to further improve the performance of cross-lingual knowledge transfer. To evaluate our method, we collected three publicly available annotated COVID-19-related hate speech datasets on Twitter, i.e., two in English and one in German. Furthermore, a Chinese dataset based on Weibo is constructed to expand multilingual data. The experimental results across three languages illustrate the effectiveness of our method for cross-lingual hate speech detection. Test F1-scores of our method for English, Chinese, German as transfer target languages can reach up to 0.728, 0.799 and 0.612 respectively, which are on average better than other baselines. • Suggested a cross-lingual COVID-19-related hate speech detection problem. • Introduced cross-lingual contrastive learning. • Validated model performance on datasets in three languages. [ABSTRACT FROM AUTHOR]

The COVID-19 pandemic and lockdown in Spain during Spring 2020 resulted in a ban on most uses of public space, producing a social redefinition of not only public spaces, but also private spaces such as homes. This paper examines the discourses related to balconies that appeared at this time on Twitter (X), an intermediate microspace and hybrid between the public and private. The study uses data from tweets posted in Spain during the strictest phase of the lockdown (from 15 March to 1 May 2020). Based on a descriptive analytical approach – both quantitative and textual – the study applies text content analysis and natural language processing to identify and analyse the main topics of conversation related to the use of balconies. The study brought to light two primary and complementary results. Firstly, the balcony during the pandemic became a revitalized space in an exceptional situation, partially adapting to the most common practices characteristic of public space and thus reaffirming the importance of the existence of public spaces for citizen encounters. Secondly, the various uses of balconies received different types of attention and generated stronger or weaker interactions on social networks, demonstrating the complexity and diversity of relationships with public spaces. • The impossibility of using public spaces multiplied the importance of balconies • Using Twitter data, we studied the use of balconies in Spain in the spring of 2020 • Balconies became a public microspace through their use towards the outside • Technology did not isolate citizens but was key for the promotion of the new uses • We found important differences by use in attachments to the tweets and interactions [ABSTRACT FROM AUTHOR]

Regret is a universal emotion that arises from sadness, disappointment, or remorse about something that has occurred or that one has done or failed to do in the past. It typically involves wishing that a different decision had been made or that a different action had been taken. Although regret has been studied in various contexts such as psychology, neuroscience, and philosophy, its expression and analysis on social media using natural language processing techniques is a relatively recent research topic that warrants further investigation. In this paper, we present a study of regret and its expression on social media platforms. Specifically, we present a novel dataset of Reddit texts that have been classified into three classes: Regret by Action, Regret by Inaction, and No Regret. We then use this dataset to investigate the language used to express regret on Reddit and to identify the domains of text that are most commonly associated with regret. Our findings show that Reddit users are most likely to express regret for past actions, particularly in the domain of relationships. We also found that deep learning models using GloVe embedding outperformed other models in all experiments, indicating the effectiveness of GloVe for representing the meaning and context of words in the domain of regret. Overall, our study provides valuable insights into the nature and prevalence of regret on social media, as well as the potential of deep learning and word embeddings for analyzing and understanding emotional language in online text. These findings have implications for the development of natural language processing algorithms and the design of social media platforms that support emotional expression and communication. • Regret is an emotion that has a significant impact on behavior and decision-making. • Regret is often triggered by actions or inactions in the past. • Reddit's users often regret their actions about relationships in the past. • Effectiveness of GloVe in representing the meaning and context of words. [ABSTRACT FROM AUTHOR]

With the multiplication of social media platforms, which offer anonymity, easy access and online community formation and online debate, the issue of hate speech detection and tracking becomes a growing challenge to society, individual, policy-makers and researchers. Despite efforts for leveraging automatic techniques for automatic detection and monitoring, their performances are still far from satisfactory, which constantly calls for future research on the issue. This paper provides a systematic review of literature in this field, with a focus on natural language processing and deep learning technologies, highlighting the terminology, processing pipeline, core methods employed, with a focal point on deep learning architecture. From a methodological perspective, we adopt PRISMA guideline of systematic review of the last 10 years literature from ACM Digital Library and Google Scholar. In the sequel, existing surveys, limitations, and future research directions are extensively discussed. [ABSTRACT FROM AUTHOR]

The COVID-19 pandemic has resulted in a surge of fake news, creating public health risks. However, developing an effective way to detect such news is challenging, especially when published news involves mixing true and false information. Detecting COVID-19 fake news has become a critical task in the field of natural language processing (NLP). This paper explores the effectiveness of several machine learning algorithms and fine-tuning pre-trained transformer-based models, including Bidirectional Encoder Representations from Transformers (BERT) and COVID-Twitter-BERT (CT-BERT), for COVID-19 fake news detection. We evaluate the performance of different downstream neural network structures, such as CNN and BiGRU layers, added on top of BERT and CT-BERT with frozen or unfrozen parameters. Our experiments on a real-world COVID-19 fake news dataset demonstrate that incorporating BiGRU on top of the CT-BERT model achieves outstanding performance, with a state-of-the-art F1 score of 98%. These results have significant implications for mitigating the spread of COVID-19 misinformation and highlight the potential of advanced machine learning models for fake news detection. [ABSTRACT FROM AUTHOR]

• Three datasets are merged to build a larger, more diversified spam dataset. • Data balancing is done using SmoteTomek and NearMiss data resampling techniques. • Proposed Hard and Soft voting ensemble models for performance improvement. • Several DL approaches are experimented with GloVe and FastText word embeddings. • Proposed FCB-SA hybrid DL approach outperformed other DL approaches. Cybercriminals use social media platforms to disseminate spam, misleading facts, fake news, and malicious links. Blocking such deceptive social media spam is essential. However, extracting relevant features from social networks is challenging due to privacy and time constraints. Traditional frequency-based word representation techniques are time-consuming and inefficient in producing contextual word vectors. Word embeddings and deep learning models have recently shown good results in text classification. Also, most existing approaches assumed balanced class distribution, which is false for most real-world datasets. In this paper, an attempt is made to advance the performance of the social spam detection system by leveraging dataset balancing, advanced word embedding techniques, machine learning, and deep learning approaches with the self-attention mechanism. In the proposed framework, the datasets are balanced using NearMiss and SmoteTomek techniques to feed several machine-learning models. Later, the baseline ML models and proposed voting-based ensemble models are evaluated on imbalanced and balanced datasets. For the proposed deep learning-based hybrid approaches, embeddings are generated using GloVe and FastText word embeddings on the balanced combined dataset and passed into the deep neural network comprised of Conv1D and Bi-directional recurrent neural network layers with the self-attention mechanism for improved context understanding and effective results. This study examines hybrid approaches for detecting social spam using imbalanced social network data and picks the optimum combination. Besides, Machine learning ensembles, word embeddings, deep learning with hyper-parameter optimization, and a self-attention method are compared thoroughly. Experiments and comparisons with other techniques show that the proposed hybrid framework with deep learning-based approaches achieves better performance. [ABSTRACT FROM AUTHOR]

This paper explores a variety of methods for applying the Latent Dirichlet Allocation (LDA) automated topic modeling algorithm to the modeling of the structure and behavior of virtual organizations found within modern social media and social networking environments. As the field of Big Data reveals, an increase in the scale of social data available presents new challenges which are not tackled by merely scaling up hardware and software. Rather, they necessitate new methods and, indeed, new areas of expertise. Natural language processing provides one such method. This paper applies LDA to the study of scientific virtual organizations whose members employ social technologies. Because of the vast data footprint in these virtual platforms, we found that natural language processing was needed to 'unlock' and render visible latent, previously unseen conversational connections across large textual corpora (spanning profiles, discussion threads, forums, and other social media incarnations). We introduce variants of LDA and ultimately make the argument that natural language processing is a critical interdisciplinary methodology to make better sense of social 'Big Data' and we were able to successfully model nested discussion topics from forums and blog posts using LDA. Importantly, we found that LDA can move us beyond the state-of-the-art in conventional Social Network Analysis techniques. [ABSTRACT FROM AUTHOR]

Nowadays, fake news has turned into a major problem because of the negative impact that it creates on society. Social media allows people to spread information on the internet with slight investigations and to add fewer filters than the actual content. Nowadays, the false news in the internet community is unsure, and it creates a wrong impression among the users. Detecting false news has become a critical task based on shared content. To tackle the false news growth in social media, various automatic detection schemes were evaluated. The "Natural Language Processing (NLP)" method also gives a prominent solution for false news detection. The main intention of this paper is to design and introduce an innovative false news recognition method using Meta-heuristic Searched-Ensemble Learning (MS-EL). Further, the selected features are extracted by the "Term Frequency-Inverse Document Frequency (TF-IDF)" and also Word2vec features. Here, the extracted selected features are integrated with the Hybrid Squirrel–Dragonfly Search Optimization (HS-DSO) is used to optimize the weighted feature selection approach with the fitness function of solving data variance and correlation. The proposed MS-EL is adopted in the classification part, having three sets of classifiers, Long Short-Term Memory (LSTM), Support Vector Machine (SVM), and Deep Neural Network (DNN). Here, the ensemble classifier is enhanced by the same HS-DSO that shows the parameter tuning with a high convergence rate. From the experimental outcomes, the accuracy of HS-DSO-MS-EL is 22% higher than BMO-MS-EL, 24% higher than SP-BMO-MS-EL, 30% higher than SSA-MS-EL, and 29% higher than DA-MS-EL. Thus, the experimental analysis with standard datasets establishes that the introduced fake news detection method has gained higher accuracy than the existing models. [ABSTRACT FROM AUTHOR]

Internet public social media and forums provide a convenient channel for people concerned about public health issues, such as COVID-19, to share and discuss information/misinformation with each other. In this paper, we propose a natural language processing (NLP) method based on Bidirectional Long Short-Term Memory (Bi-LSTM) technique to perform sentiment classification and uncover various issues related to COVID-19 public opinions. Bi-LSTM is an improved version of conventional LSTMs for generating the output from both left and right contexts at each time step. We experimented with real datasets extracted from Twitter and Reddit social media platforms, and our experimental results showed improved metrics compared with the conventional LSTM model as well as recent studies available in the literature. The proposed model can be used by official institutions to mitigate the effects of negative messages and to understand peoples' concerns during the pandemic. Furthermore, our findings shed light on the importance of using NLP techniques to analyze public opinion and to combat the spreading of misinformation and to guide health decision-making. • Bi-LSTM sentiment detection model is developed to classify COVID-19 social comments. • Various scenarios to help counter negative COVID-19 comments and reduce their impact. • Comparative analysis of our approach with most popular models is presented. • Word embedding followed by Bi-LSTM provides better performance on Sentiment Analysis. [ABSTRACT FROM AUTHOR]

As the prevalence of social media on the Internet, opinion mining has become an essential approach to analyzing so many data. Various applications appear in a wide range of industrial domains. Meanwhile, opinions have diverse expressions which bring along research challenges. Both of the practical demands and research challenges make opinion mining an active research area in recent years. In this paper, we present a review of Natural Language Processing (NLP) techniques for opinion mining. First, we introduce general NLP techniques which are required for text preprocessing. Second, we investigate the approaches of opinion mining for different levels and situations. Then we introduce comparative opinion mining and deep learning approaches for opinion mining. Opinion summarization and advanced topics are introduced later. Finally, we discuss some challenges and open problems related to opinion mining. [ABSTRACT FROM AUTHOR]

The effectiveness of traditional incident detection is often limited by sparse sensor coverage, and reporting incidents to emergency response systems is labor-intensive. We propose to mine tweet texts to extract incident information on both highways and arterials as an efficient and cost-effective alternative to existing data sources. This paper presents a methodology to crawl, process and filter tweets that are accessible by the public for free. Tweets are acquired from Twitter using the REST API in real time. The process of adaptive data acquisition establishes a dictionary of important keywords and their combinations that can imply traffic incidents (TI). A tweet is then mapped into a high dimensional binary vector in a feature space formed by the dictionary, and classified into either TI related or not. All the TI tweets are then geocoded to determine their locations, and further classified into one of the five incident categories. We apply the methodology in two regions, the Pittsburgh and Philadelphia Metropolitan Areas. Overall, mining tweets holds great potentials to complement existing traffic incident data in a very cheap way. A small sample of tweets acquired from the Twitter API cover most of the incidents reported in the existing data set, and additional incidents can be identified through analyzing tweets text. Twitter also provides ample additional information with a reasonable coverage on arterials. A tweet that is related to TI and geocodable accounts for approximately 5% of all the acquired tweets. Of those geocodable TI tweets, 60–70% are posted by influential users (IU), namely public Twitter accounts mostly owned by public agencies and media, while the rest is contributed by individual users. There is more incident information provided by Twitter on weekends than on weekdays. Within the same day, both individuals and IUs tend to report incidents more frequently during the day time than at night, especially during traffic peak hours. Individual tweets are more likely to report incidents near the center of a city, and the volume of information significantly decays outwards from the center. [ABSTRACT FROM AUTHOR]

This paper examines how the COVID-19 pandemic associates with Twitch users' emotion, using natural language processing (NLP) as a method. Two comparable sets of text data were collected from Twitch internet relay chats (IRCs): one after the outbreak of the pandemic and another one before that. Positive emotion, negative emotion, and attitude to social interaction were tested by comparing the two text sets via a dictionary-based NLP program. Particularly regarding negative emotion, three negative emotions—anger, anxiety, and sadness—were measured given the nature of the pandemic. The results show that users' anger and anxiety significantly increased after the outbreak of the pandemic, while changes in sadness and positive emotion were not statistically significant. In terms of attitude to social interaction, users used significantly fewer "social" words after the outbreak of the pandemic than before. These findings were interpreted considering the nature of Twitch as a unique live mixed media platform, and how the COVID-19 pandemic is different from previous crisis events was discussed based on prior literature. • During the COVID-19 pandemic, Twitch users feel more anger and anxiety than before. • During the COVID-19 pandemic, Twitch users employ fewer social words than before. • Crisis events generally make people integrate, but the COVID-19 pandemic does not. [ABSTRACT FROM AUTHOR]

Emotions play a key role in natural language understanding and sensemaking. Pure machine learning usually fails to recognize and interpret emotions in text accurately. The need for knowledge bases that give access to semantics and sentics (the conceptual and affective information) associated with natural language is growing exponentially in the context of big social data analysis. To this end, this paper proposes EmoSenticSpace, a new framework for affective common-sense reasoning that extends WordNet-Affect and SenticNet by providing both emotion labels and polarity scores for a large set of natural language concepts. The framework is built by means of fuzzy c-means clustering and support-vector-machine classification, and takes into account a number of similarity measures, including point-wise mutual information and emotional affinity. EmoSenticSpace was tested on three emotion-related natural language processing tasks, namely sentiment analysis, emotion recognition, and personality detection. In all cases, the proposed framework outperforms the state-of-the-art. In particular, the direct evaluation of EmoSenticSpace against psychological features provided in the benchmark ISEAR dataset shows a 92.15% agreement. [ABSTRACT FROM AUTHOR]

This paper presents a novel approach to social data analysis, exploring the use of microblogging to manage interaction between humans and robots, and presenting and evaluating an architecture that extends the use of social networks to connect humans and devices. The approach uses natural language processing – in the form of simple grammar-based techniques – to extract features of interest from textual data retrieved from a microblogging platform in real-time and generate appropriate executable code for the robot. The simple rule-based solution exploits some of the ‘natural’ constraints imposed by microblogging platforms to manage the potential complexity of the interactions and create bi-directional communication. In order to evaluate the developed system, an analysis of real-time, user-generated social media data is presented. The analysis demonstrates the feasibility of producing programmes from the social media data which lead to executable actions by a front-end application – an approach of immediate relevance to web-based systems, like question–answering engines, personal digital assistants, and smart home/office devices. [ABSTRACT FROM AUTHOR]

• Geotagged photographs are used to investigate cultural ecosystem services (CESs) to the coastal areas of Hong Kong. • Visiting sentiments are accessed through user-generated textual content as a proxy in the analysis of the geotagged photographs. • Both cultural attractions and protected areas are typical hotspots associated with CESs. • The relationships between CESs-related sentiments and critical sociodemographic and temporal factors are discussed. Ecosystem service assessments have been conducted for coastal management with a primary focus on tangible natural capital. Thus far, the explicit variation of cultural ecosystem services (CESs) and particularly the sentiments of CES-related ecotourism are not well understood. This paper takes advantage of big social media data to unravel the patterns of CESs and visiting sentiments in coastal areas of Hong Kong. Through machine-learned keyword labels, we employed content analysis to derive visual information for geotagged photographs. Applying natural language processing to apps with machine learning in cloud computing, we derived the sentiments based on user-generated textual content associated with coastal ecotourism. Based on regression analysis and multiple comparisons analysis, we identify the association between critical demographic and temporal factors with CES and related visiting sentiments. Referring to previous studies, we identified the main intangible benefits into six basic divisions based on 424 keyword labels for coastal areas. Our results show that hotspots of CESs are spatially concentrated in both cultural attractions and protected areas, which are critical for coastal ecosystem management and protection. More specifically, these areas of high CES value have good spatiotemporal accessibility, high infrastructure coverage, and spatially explicit population and economic growth. Furthermore, we discover that sentiments related to coastal CESs vary based on social media characteristics. Our study renews the indicators of quantitative CES evaluation based on crowdsourcing geospatial data. [ABSTRACT FROM AUTHOR]

The technological leaps of artificial intelligence (AI) and the rise of machine learning have triggered significant progress in a plethora of natural language processing (NLP) and natural language understanding tasks. One of these tasks is argumentation mining which has received significant interest in recent years and is regarded as a key domain for future decision-making systems, behaviour modelling, and natural language understanding problems. Until recently, natural language modelling tasks, such as computational argumentation schemes, were often tested in controlled environments, such as persuasive essays, reducing unexpected behaviours that could occur in real-life settings, like a public debate on social media. Additionally, the growing demand for enhancing the trust and the explainability of the AI services has dictated the design and adoption of modelling schemes to increase the confidence in the outcomes of the AI solutions. This paper attempts to explore modelling argumentation in short text and proposes a novel framework for argumentation detection under the name Abstract Framework for Argumentation Detection (AFAD). Moreover, different proof-of-concept implementations are provided to examine the applicability of the proposed framework to very short text developing a rule-based mechanism and compare the results with data-driven solutions. Eventually, a combination of the deployed methods is applied increasing the correct predictions in the minority class on an imbalanced dataset. The findings suggest that the modelling process provides solid grounds for technical research while the hybrid solutions have the potential to be applied to a wide range of NLP-related tasks offering a deeper understanding of human language and reasoning. [ABSTRACT FROM AUTHOR]

Financial technology-based firms (FinTech) are crucial to promoting new technologies and advances in innovations related to the financial field, sustainable development, and financial inclusion. This paper aims to assess the Sustainable Development Goals (SDGs) and open innovation integrated within the public discourse in the social media of FinTech firms, using machine-learning-based social media analysis (SMA). Accordingly, we tracked the behavior of 21 firms based on the empirical material of 32,716 posts on Twitter. The outcomes showed dissimilar discourses based on FinTech firms' activities. However, it was found that only financial infrastructure, lending, and personal finance fields have a discourse related to innovation and, to a lesser extent, related to the SDGs thematic. Thus, awareness of sustainable objectives is still far from being a relevant issue for FinTech, which, in general, has neglected to significantly mention SDGs; nonetheless, innovation and related terms are a consistent topic in this area. Furthermore, hints of the implementation of the open innovation paradigm and interest in novel technologies are demonstrated, in addition to the promotion of different actors and events on social media that serve as a showcase for firms that have a presence on Twitter. [ABSTRACT FROM AUTHOR]

• New method to semi-automatically build labeled stance detection datasets from Twitter. • Translation strategies outperform zero-shot approaches when data is translated to a high-resourced language. • User-based information helps to label individual tweets. • Our method is applicable to quickly and cheaply generate labeled Twitter-based data. Popular social media networks provide the perfect environment to study the opinions and attitudes expressed by users. While interactions in social media such as Twitter occur in many natural languages, research on stance detection (the position or attitude expressed with respect to a specific topic) within the Natural Language Processing field has largely been done for English. Although some efforts have recently been made to develop annotated data in other languages, there is a telling lack of resources to facilitate multilingual and crosslingual research on stance detection. This is partially due to the fact that manually annotating a corpus of social media texts is a difficult, slow and costly process. Furthermore, as stance is a highly domain- and topic-specific phenomenon, the need for annotated data is specially demanding. As a result, most of the manually labeled resources are hindered by their relatively small size and skewed class distribution. This paper presents a method to obtain multilingual datasets for stance detection in Twitter. Instead of manually annotating on a per tweet basis, we leverage user-based information to semi-automatically label large amounts of tweets. Empirical monolingual and cross-lingual experimentation and qualitative analysis show that our method helps to overcome the aforementioned difficulties to build large, balanced and multilingual labeled corpora. We believe that our method can be easily adapted to easily generate labeled social media data for other Natural Language Processing tasks and domains. [ABSTRACT FROM AUTHOR]

Nowadays, due to the great uncontrolled content posted daily on the Web, there has also been a huge increase in the dissemination of hate speech worldwide. Social media, blogs and community forums are examples where people are freely allowed to communicate. However, freedom of expression is not always respectful since offensive or insulting language is sometimes used. Social media companies often rely on users and content moderators to report on this type of content. Nevertheless, due to the large amount of content generated every day on the Web, automatic systems based on Natural Language Processing techniques are required for identifying abusive language online. To date, most of the systems developed to combat this problem are mainly focused on English content, but this issue is a worldwide concern and therefore other languages such as Spanish are involved. In this paper, we address the task of Spanish hate speech identification on social media and provide a deeper understanding of the capabilities of new techniques based on machine learning. In particular, we compare the performance of Deep Learning methods with recently pre-trained language models based on Transfer Learning as well as with traditional machine learning models. Our main contribution is the achievement of promising results in Spanish by applying multilingual and monolingual pre-trained language models such as BERT, XLM and BETO. • Addressing hate speech detection on social media for Spanish. • Comparing the performance of Deep Learning and Machine Learning models. • Evaluating recent pre-trained language models based on Transformer mechanism. • Comparing pre-trained multilingual and monolingual models available for Spanish. • Conducting an error analysis in order to understand the difficulty of the task. [ABSTRACT FROM AUTHOR]

• Developed browser plugins to visualize hate speech live on Facebook & Twitter. • Designed proof of concepts for personalized dashboards for Twitter & Instagram. • Optimized classifiers for Hate Speech with tests on standard datasets. • Application areas for the tool are discussed. The multi-fold growth of the social media user-base fuelled a substantial increase in the amount of hate speech posts on social media platforms. The enormous data volume makes it hard to capture such cases and either moderate or delete them. This paper presents an approach to detect and visualize online aggression, a special case of hate speech, over social media. Aggression is categorized into overtly aggressive (OAG), covertly aggressive (CAG), and non-aggressive labels (NAG). We have designed a user interface based on a web browser plugin over Facebook and Twitter to visualize the aggressive comments posted on the Social media user's timelines. This plugin interface might help to the security agency to keep a tab on the social media stream. It also provides citizens with a tool that is typically only available for large enterprises. The availability of such a tool alleviates the technological imbalance between industry and citizens. Besides, the system might be helpful to the research community to create further tools and prepare weakly labeled training data in a few minutes using comments posted by users on celebrity's Facebook, Twitter timeline. We have reported the results on a newly created dataset of user comments posted on Facebook and Twitter using our proposed plugins and the standard Trolling Aggression Cyberbullying 2018 (TRAC) dataset in English and code-mixed Hindi. Various classifiers like Support Vector Machine (SVM), Logistic regression, deep learning model based on Convolution Neural Network (CNN), Attention-based model, and the recently proposed BERT pre-trained language model by Google AI, have been used for aggression classification. The weighted F1-score of around 0.64 and 0.62 is achieved on TRAC Facebook English and Hindi datasets while on Twitter English and Hindi datasets, the weighted F1-score is 0.58 and 0.50, respectively. [ABSTRACT FROM AUTHOR]

• A fuzzy rule-based approach is proposed for sentiment analysis of tweets. • Formulation of nine fuzzy rules to compute sentiment of each tweet. • The proposed unsupervised approach is suitable for any sentiment lexicon. • The approach can be adapted to both bipolar and tripolar sentiment analysis tasks. In this paper, we compute the sentiment of social media posts using a novel set of fuzzy rules involving multiple lexicons and datasets. The proposed fuzzy system integrates Natural Language Processing techniques and Word Sense Disambiguation using a novel unsupervised nine fuzzy rule based system to classify the post into: positive, negative or neutral sentiment class. We perform a comparative analysis of our method on nine public twitter datasets, three sentiment lexicons, four state-of-the-art approaches for unsupervised Sentiment Analysis and one state-of-the-art method for supervised machine learning. Traditionally, Sentiment Analysis of twitter data is performed using a single lexicon. Our results can give an insight to researchers to choose which lexicon is best for social media. The fusion of fuzzy logic with lexicons for sentiment classification provides a new paradigm in Sentiment Analysis. Our method can be adapted to any lexicon and any dataset (two-class or three-class sentiment). The experiments on benchmark datasets yield higher performance for our approach as compared to the state-of-the-art. [ABSTRACT FROM AUTHOR]