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This paper provides an overview of a teaching and learning project that explored the flipped classroom model to determine if it was an effective teaching and learning method to use with library and information studies (LIS) students with diverse learning needs. The project involved developing a range of videos in different styles for students to watch before class. These were used in conjunction with a range of student centred and interactive in class activities. The flipped model was evaluated in order to understand the students learning preferences and to evaluate if the model was effective. Results from these evaluations and student feedback, indicated that the flipped classroom model proved to be an effective way to teach Masters LIS students with diverse learning needs, due to it's interactive and student centred approach. The video style lectures, also suited students who speak English as a second language (ESL), as it enabled them to re-watch the videos and learn at their own pace. Utilizing the flipped classroom model holds advantages for LIS faculty as it allows them to engage students in innovative ways, both inside and outside the classroom, and to employ a range of modern teaching tools and approaches.

The COVID-19 pandemic has had an enormous and unprecedented effect on higher education. Perhaps most notably, the virus catalysed a speedy movement to online delivery in response to the range of mandatory physical restrictions to campuses and classrooms around the world. To that end, this article discusses the online self-access student support options that were implemented at a mid-size public Australian university during March and April 2020. Drawing upon reflections from three student support leaders at the institution, it explores the rapid development and deployment of three new initiatives: self-access resources and videos for preparing to learn online, videoconference appointment options with learning advisers and librarians, and peer-to-peer virtual guides to online learning. It also comments on the implications of these programs for future practice, including the personally observed criticality of student feedback on accessible short video guides, flexible online individual support options and avenues for connecting with peers for technical support. Through this exploration and reflection, this article contributes to the new emerging body of literature on student support during the outbreak of COVID-19. [ABSTRACT FROM AUTHOR]

Introduction. The findings of three recent phenomenographic studies conducted by a practitioner-researcher team (the information literacy experiences of English as a foreign language (EFL) students, how international branch campus faculty members experience the academic library and the open access experiences of faculty members in online education) are analysed to discover what practical implications were revealed from the categories of description that can be used in practice. Method. Meta-analysis of the categories of description of three phenomenographic studies was conducted. Analysis. Categories of description were analysed iteratively in order to identify which library services and processes could be informed by the results of phenomenographic research. Results. The meta-analysis of phenomenographic results shows that there were three library services and processes: information literacy instruction, scholarly communication and evaluation of services, where research results can be applied to improve library practice. Conclusions. The phenomenographic method reveals usefu l results of library users' experiences and perceptions that can be used as a guide for improving library practice across a variety of settings. [ABSTRACT FROM AUTHOR]