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Recent semi-structured interviews with 28 librarians and branch managers on the placement of social workers in public libraries revealed a need for library and information science (LIS) programs to better prepare students for their role as social service information providers and to provide models for working with and supervising social workers in the library. It is clear that libraries are experiencing increasing demands to respond to the social-service information needs that users bring to the library, and the importance of libraries to communities in times of uncertainty and crisis is clear. In response, some libraries are including social workers on staff, but this trend does not completely relieve librarians of the need to serve the public's social-service information needs. LIS students need to understand the professional boundaries of librarianship and social work and to develop the ability to feel confident in their interactions with users who have been traumatized, are in crisis, or are struggling with challenges such as the need for credible health information; home and food insecurity information; legal aid; access to the Internet for individuals and families from low-income situations; accessible adult education programs; and more. Interview participants offered a number of suggestions for how to incorporate social work concepts into LIS education and asked for several specific skills such as training in mental-health first aid, de-escalation techniques, and greater knowledge of social-service resources. [ABSTRACT FROM AUTHOR]

This paper reports the results of a survey of heads of public library administrative units concerning their experiences with and perceptions of the employment of social workers. Among respondents, only six employed social workers. Among those who have not hired a social worker, fewer than half said that they were currently interested in hiring a social worker. Respondents revealed many issues that need to be considered, despite the many benefits that library administrators expect libraries to experience from adding a social worker to their staff. The top three reasons for not hiring a social worker are funding, licensure, and liability. [ABSTRACT FROM AUTHOR]

This study explores the impact of information and communications technology (ICT) use on rural child welfare practice using a technology‐in‐practice framework to derive the social structures that are instantiated by rural child welfare workers (CWWs) and to examine their agency as actors. ICT use was tracked, and interviews were conducted with rural CWWs who work with children and families to gain an understanding of and describe their day‐to‐day ICT use at the practice level. Findings demonstrate that CWWs enact social structures along four frames: bureaucratic structure, family centricity, ICT context and information–documentation culture. In terms of agency, CWWs not only are constrained by but also exert some influence on the social structures they enact through facilities (material resources), norms and interpretive schemes. These findings have implications for how ICT can be used to facilitate the CWW–client relationship and the need in rural areas for increased infrastructure to support CWWs. [ABSTRACT FROM AUTHOR]

A core value in social work is the importance of the worker-client relationship. Communication is a key factor in this relationship. The pandemic, marked by a dramatic, rapid increase in communication through information communication technology (ICT), has underscored both challenges and benefits for the worker-client relationship. Informed by communication theories, this paper provides a conceptual framework for examining ICT interactions between workers and clients at the generalist practice level. The review revealed four challenges (e.g., more permeable worker-client boundaries) and five benefits (e.g., increased opportunities for social presence). Factors to be considered in guiding tool selection are: (1) communication medium "bandwidth", (2) mutual directionality, (3) privacy and confidentiality, (4) message formality, and (5) complexity of message content. Implications for practice, education, and research emerged from this framework. For instance, increased methods of communication via technology can enhance social workers' social presence in relating to clients. However, social workers must know how and when to use which tools. Finally, evidence is needed regarding how ICT use affects the worker-client relationship. Moving forward, we recommend applying communication theories to guide research on the impact of ICT on the worker-client relationship with the goal of establishing best practices for ICT use. [ABSTRACT FROM AUTHOR]

The main goals of this article are to promote the use of the experience sampling method (ESM) in library and information science education and research, by describing its origin in flow theory and demonstrating its use in a study of information and communication technology (ICT) use (i.e., electronic record-keeping systems, email, text messaging, social media, online meeting tools, apps) among rural child welfare workers. This article reviews the methodological considerations of ESM and demonstrates, step by step, how to structure such a study and approach data analysis. Findings, conclusions, and implications of the rural child welfare worker study are also reviewed. This paper will be of use in courses on theory, research, information behavior, information practices, technology adoption and use, and the assessment of information programs and services. It can be used to further orient students to theory, to help them make the connection between theory and method, and to promote critical thinking about research findings and conclusions. [ABSTRACT FROM AUTHOR]

• Child welfare workers primarily use email, text, and phone for communication. • Perceived comfort with a technology predicts use in the field. • Experience sampling method is useful for quantifying subjective experience. • Child welfare workers find the technology they use comfortable and useful. • Discomfort was most common talking with caregivers over the phone. This study explores information and communication technology (ICT) use among rural child welfare workers. The experience sampling method (ESM) was used to collect data at five random times a day for one week from ten welfare workers. Workers reported using email, text messaging, or phone almost exclusively in their day-to-day work lives. This study demonstrates the usefulness of ESM in capturing the nuances of technology use in the day-to-day work lives of child welfare workers. Results highlight the need for agencies to explore the use of new types of ICT that may improve efficiency and expand opportunities for client contact. [ABSTRACT FROM AUTHOR]