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The objective of this study was to identify the ways in which the crisis caused by the Covid 19 pandemic impacted the internal crisis communication management systems in companies in Ecuador, Colombia, and Chile, and to describe the lessons learned. A qualitative methodology was applied through semi-structured interviews with 11 communication heads of the companies under study. The findings showed that companies approached their internal communication systems more strategically, with the dual goals of saving lives and keeping their organizations operational. Through strategic internal crisis communication as an organizational communication subsystem, companies not only showed a great capacity for technological adaptation in the use of communication channels but also greater integration between their organizational communication efforts to build trust with key audiences and safeguard their reputation during the pandemic. The lessons of crisis management in this period enable upper management and communication managers to establish strategies to face future crises as part of their organizational learning and continuous improvement. [ABSTRACT FROM AUTHOR]

The purpose of this article is to analyze the relevance of Internal Communication (IC) in the University Management process. This is a theoretical essay that presents a conception of university and contextualizes IC within the scope of University Management. The IC encompasses communication phenomena that can both facilitate and complicate relationships within the institutions – therefore, it´s easy to see that IC guidelines can increase its effectiveness. In order to formulate communication guidelines in federal universities it is necessary to know the reality in which they are inserted. Furthermore, the existence and implementation of IC guidelines, with objectivity and clarity, brings up the possibility of enhancing the internal climate in the institution, as well as the commitment and satisfaction with work, decreasing conflicts and uncertainties, in addition to acting as a factor of innovation and integration within the institution, strengthening the role of the university as a social institution. [ABSTRACT FROM AUTHOR]

Copyright of Gestión Joven is the property of Asociacion Espanola de Contabilidad y Administracion de Empresas and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of GeSec: Revista de Gestao e Secretariado is the property of Sindicato das Secretarias e Secretarios do Estado de Sao Paulo (SINSESP) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This study aims to understand the acceptance and use of WhatsApp by UFRN administrative assistants in the development of their work activities. To this end, a survey was carried out with these servers through an online questionnaire, using the Technology Acceptance Model (TAM3), obtaining 186 responses. He revealed that WhatsApp, despite not having institutionalized adoption, is well accepted and has satisfactory results in most of the TAM3 variables. However, issues that need to be improved were identified: the need for guidance on its use, aspects related to information security issues, quality of service through the tool, expansion of the dissemination of contacts, and officialization of the tool by UFRN. [ABSTRACT FROM AUTHOR]

Copyright of Revista Foco (Interdisciplinary Studies Journal) is the property of Revista Foco and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Estudos em Comunicação is the property of Labcom / Universidade da Beira Interior and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista de Tecnologia Aplicada is the property of Faculdade Campo Limpo Paulista and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Instalações animais são locais onde ocorre reprodução, manutenção ou experimentação em seres vivos para atividades de ensino e pesquisa. Atualmente, elas são legalizadas. Mesmo assim, isso não é suficiente para convencer alguns setores da sociedade civil sobre a necessidade da existência desses espaços. Portanto, para preservar a boa reputação das universidades, é justificável fortalecer a comunicação interna. Logo, este trabalho propõe etapas para a construção desse plano de comunicação. Como resultado, sugerem-se sete passos, os quais são discutidos sob a ótica das teorias institucionais.

Copyright of Journal of Management Analysis / Revista Gestão em Análise is the property of Revista Gestao em Analise and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

As interações comunicativas que constituem as dinâmicas organizacionais nos espaços de trabalho revelam uma potência ética, estética e política ligada ao gesto reflexivo de desestabilizar papéis, hierarquias e representações impostas por regimes de controle voltados para o alto desempenho, a produtividade e a exploração. Em espaços sempre muito marcados por disputas de poder, não se pode pressupor que bastaria insistir no diálogo como melhor saída para os tensionamentos que articulam os sujeitos e conformam suas experiências nas organizações. O conflito é parte constitutiva das relações dialógicas que configuram o ambiente interno das organizações: não se trata de eliminá-lo, mas de enquadrá-lo como parte das estratégias de produção coletiva de formas de vida que precisam estruturar as relações de trabalho.

The objective of the research is focused on creating a corporate image from the perspective of business communication for the Quisapincha Leather and Related Artisan Association. The applied methodology is based on a mixed approach, that is, quantitative and qualitative, the purpose of the study may depend on the explanatory nature in the sense that the opinion of the associates is described. The population identified for him was structured by a total of 65 people to whom the study designed instrument was applied in order to know the current state of the association regarding the management of corporate image and business communication. On this basis and as the main results, a serious drawback was evidenced, which lies in the identification of a corporate image that characterizes the institution, given that 58% of the partners mention not knowing any image that is in charge of identifying the organization, likewise, the absence of strategies aimed at managing business communication is another of the identified weaknesses, a situation that has generated a stagnation of the institution, which has prevented the possible incursion into new markets and therefore obtaining better economic returns. With this background and in order to improve the situation of the association, we proceeded to design a corporate image manual where the representative graphic elements of the brand are presented, in addition, giving the organization the opportunity to distinguish itself from competitors, as well as attract new customers. [ABSTRACT FROM AUTHOR]

Copyright of Revista FAMECOS - Mídia, Cultura e Tecnologia is the property of EDIPUCRS - Editora Universitaria da PUCRS and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Intercontinental Journal of Sport Management / Revista Intercontinental de Gestão Desportiva is the property of Revista Intercontinental de Gestao Desportiva and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Brazilian Business Law Journal / Administração de Empresas em Revista is the property of Administracao de Empresas em Revista and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

In modern society, communication is a sine qua non condition for the success of organisations and internal communication plays a fundamental role in organisational effectiveness. In municipalities, which are also organisations, communication is fundamental and should therefore be valued, particularly internal communication. In this sense, this research explores the importance of internal communication in municipal organisations. Thus, it was defined as the objectives were: to characterise the internal public of the organisation; to identify the communication flows; to characterise how communication flows; to identify and analyse the existing internal communication tools; to identify the positive and negative aspects of internal communication; to evaluate how internal communication works and to contribute to the increase in studies in the area of organizational communication. [ABSTRACT FROM AUTHOR]

O artigo objetiva explorar um tema relevante no atual contexto empresarial, como também identificar os fatores que influenciam no processo da coordenação da comunicação interna na gestão administrativa da Instituição de Ensino Superior do Alto Tietê. Sabe-se que, a comunicação interna tem um papel fundamental para atingir os objetivos propostos pela empresa, e atualmente tem-se observado grandes dificuldades na interação e troca de informações entre os setores. A metodologia utilizada se deu por meio de pesquisa descritiva e pesquisa de campo quantitativa, compostas por questionários e entrevistas para averiguação dos resultados. De acordo com a análise, foi possível identificar como resultado que a falta de comunicação entre os setores na gestão administrativa é provocada pela ausência de interação entre os funcionários e pela inexistência de procedimentos internos que facilitem a troca de informações. Portanto, evidencia-se que a comunicação interna quando não utilizada corretamente pode acarretar prejuízos à instituição. Contudo, sabe-se que em um cenário cada vez mais competitivo, a comunicação interna é uma ferramenta que, se utilizada estrategicamente traz importantes benefícios para a organização.

O trabalho relata uma pesquisa, de natureza interdisciplinar, que descreve práticas e abordagens gerenciais da comunicação organizacional e da gestão do conhecimento, identificando interface entre as áreas. Trata-se de uma pesquisa descritiva, com base em um estudo de caso realizado em uma empresa do setor de serviços e produtos de aluguel de automóveis. Os dados obtidos referendam os paradigmas relacional da comunicação e do conhecimento organizacional como os mais adequados para a promoção do diálogo interpessoal no ambiente do trabalho. O estudo evidencia a importância da formação de contextos capacitantes propícios para o compartilhamento da informação e a criação de conhecimento no âmbito da organização estudada. Os resultados demonstram que os contextos capacitantes estimulam a promoção do compromisso dos públicos internos para com a organização, a conscientização sobre mudanças no ambiente corporativo, a compreensão da evolução dos objetivos organizacionais e a sensação de pertencimento à organização. Os resultados também evidenciam a relevância da comunicação interna para o compartilhamento da informação e a criação de conhecimento organizacional.

Company image is very important for the survival of the same. To get a consolidated picture is necessary to transform their employees into true ambassadors of goodwill of your company. As a result, it has discussed the relationship between employee / employer. Thus, this article addresses the importance of internal communication for institutions, the strategies used by it for the good relationship with its employees, the efficiency of communication with the workforce. [ABSTRACT FROM AUTHOR]

O avançar da pandemia do Coronavírus levou à implementação de medidas no sentido da virtualização nas organizações, sobretudo na sequência da obrigatoriedade do teletrabalho imposta, por um período de tempo prolongado. Isto veio dar força também às organizações que já antes da pandemia desenvolviam a sua atividade não presencial, ou seja, virtual, bem como àquelas que se encontravam numa fase de virtualização total ou parcial. Sendo que a comunicação é fulcral para qualquer organização (Ruão, 2016), este ensaio aborda a comunicação interna. Sem esquecer esta dimensão da comunicação e a virtualização organizacional, este ensaio ambiciona apontar desafios neste sentido. Analisando quatro estudos de caso a nível europeu, atinge-se que os desafios neste âmbito passam sobretudo por uma gestão eficiente e eficaz das dinâmicas comunicacionais da organização, pela melhoria dos canais e da facilitação do feedback por parte das pessoas colaboradoras e por uma maior humanização da própria atividade organizacional. Tudo isto com vista a tornar mais harmonioso e saudável o ambiente das organizações, especialmente pensando em contextos não físicos, como aqueles que a pandemia veio potencializar.

The COVID-19 pandemic caused a shift in the management of internal communication in companies globally, and how not to say it, in Latin American companies. A particular case is educational organizations, and specifically for this study: the Universities of Ecuador that, due to their very activity, they saw the need to make changes both in the work modality and in services. It is in this context, that in order to face the changes and adapt to the new normality, it was and is necessary to have a team of collaborators who feel identified and committed to their institution, which is only possible if they know their needs and, therefore, Therefore, they promote an open dialogue that encourages active listening, and that allows for an optimal work environment, accompanied by the organizational leader. And it is precisely these variables that this quantitative research focuses on, which collects, through a survey, the views of the collaborators of the country's public and private universities, allowing to demonstrate the pros and cons of internal communication management in the new normality. [ABSTRACT FROM AUTHOR]

Among the changes brought about by the COVID-19 crisis, many affect the management of organisations. This is the case of the sudden implementation of teleworking policies, which, together with social distancing measures and periods of confinement, became widespread in the worst period of the pandemic. This research studies the role of internal communication in the management of telework during the Covid-19 crisis through document review and expert interviews. The results indicate that internal communication is a very important element for these policies and that during the pandemic its relevance in keeping employees aligned with the interests of the brands has been highlighted. To execute these policies, organisations have developed new channels, enhanced team cohesion and fostered empathy from leaders and the separation of work and personal life. Communication with employees is the cornerstone of these telework policies, which require the implementation of strategies and tools to facilitate the well-being and happiness of remote workforces. This paper also incorporates recommendations for internal communication management in relation to the new organisational needs arising during this period. [ABSTRACT FROM AUTHOR]

Copyright of Administração: Ensino e Pesquisa is the property of Administracao: Ensino e Pesquisa and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Actas de Diseño is the property of Facultad de Diseno y Comunicacion, Fundacion Universidad de Palermo and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This work aims to identify the potential of corporate museums as organizational memory initiatives, as well as the contribution of these spaces to internal communication as assets to strengthen a company's culture. In this qualitative research, we conducted a bibliographic study, in which we identified in the literature since the need for the feeling of belonging to society; the advent of the "memory culture" phenomenon; the formalization of the past in places of memory; and the interface of these social movements within organizations - with the rise of corporate museums. As an intersection of structuring the past, in Brazil and in the world, there are historical periods marked by changes in power and political freedoms. To understand and identify this process, we analyzed six corporate museums, which are owned and operated by traditional private organizations, installed over 40 years ago in Fortaleza and neighboring municipalities, in the state of Ceará. Thus, we structured the results of applying a semi-structured questionnaire in a table, which was sent by e-mail to those responsible for these memory spaces. The questions were constructed, aligned with the theoretical concepts presented and in search of the specific objectives to identify: the potential contribution of these corporate museums as a tool of internal communication in the management of people; understand the role of these spaces in the development and consolidation of the sense of identification and belonging of the internal public, through the transmission of institutional values. We also structured the analysis of data and institutional information collected in the table, characterizing each museum. Thus, by mapping the type of collection, the place where they work and the directions of the narrative exposed in the analyzed spaces, it is possible to dimension perspectives for the questioning of an organization, after all, "Museum, for what?". In other words, what is the intention of each memory space, what message do want to strengthen with visitors, for example. Still, among the contributions presented for academic studies and professional performance, are: an unprecedented proposal, not found in the literature, for the classification of potential explored by the internal communication area (low, good and high). Regarding this classification, it is worth mentioning that we were guided by the purpose of finding perspectives for academic studies, as well as for professional performance in organizational communication, not having the objective, therefore, to tax any evidence found, right or wrong, but rather to give light to the opportunities already understood and explored by the internal communication, human resources and public relations sectors of one organization, but not yet strengthened in another. In our studies, we have also identified the possibilities of strategic use of this organizational memory by the areas of internal communication, public relations and HR, such as tax exemptions, in addition to the direct relationship of corporate museum projects to the high management of the initiatives studied. The literature and the studied spaces also showed us that the memory of a company, as well as its organizational culture, can be seen as a strategic element, of affirmation and positioning in the market in times of great changes. Understanding the internal public and its potential to multiply organizational culture is also a possible and necessary look at companies memory projects. We also bring the contribution that, in order to be strategic in strengthening ties and for the perpetuation of institutional values in the internal environment, the corporate museum needs to be aligned with the effort to consolidate the collective memory of the social context in which the organization is inserted. [ABSTRACT FROM AUTHOR]

Copyright of Revista Fatec Zona Sul (REFAS) is the property of Revista Fatec Zona Sul (REFAS) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Fatec Zona Sul (REFAS) is the property of Revista Fatec Zona Sul (REFAS) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

A presente investigação centra-se no estudo das relações públicas nos cinco conservatórios superiores de música da Andaluzia (Espanha), que representam 16% dos centros de educação musical do país: o Real Conservatório Superior de Música Victoria Eugenia de Granada; o Conservatorio Superior de Música Andrés Vandelvira de Jaén; o Conservatorio Superior de Música de Málaga; o Conservatorio Superior de Música Rafael Orozco de Córdoba; e o Conservatorio Superior de Música Manuel Castillo de Sevilha. Neste contexto, realizou-se um estudo sobre a sua comunicação, centrado em dois aspetos: na contextualização dos conservatórios no panorama histórico-nacional (já que são instituições que datam do século XVII) e na análise das suas relações e interações no âmbito interno e externo. A temática foi abordada na perspetiva da comunicação educacional e institucional, através da realização de entrevistas semiestruturadas com membros das equipas de gestão de cada um dos centros; mediante a análise bibliográfica e documental; e recorrendo à análise do conteúdo nas redes sociais (Facebook, Twitter, Instagram e YouTube) e dos sites oficiais de cada instituição. Como resultados, este estudo mostra que as relações públicas dos conservatórios superiores da música, para com os seus públicos, vão para além do campo educacional e permitem definir os conservatórios como geradores e disseminadores de paradigmas do património da sua cidade e da sua comunidade como um todo.

Copyright of Perspectivas em Ciência da Informaçao is the property of Nova Economia and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This article presents aspects related to information consumption motivated by technology and how these new habits can impact companies based on the opinion of employees, as digital agents of brand reputation. The object of study is the endomarketing campaign "This Coca-Cola is Fanta. So what?", Developed in 2017, which had wide repercussions due to the spontaneous sharing of employees. This result was analyzed based on the case study applying the theoretical framework of organizational communication. [ABSTRACT FROM AUTHOR]

The involvement of employees with their activities in the work environment can instigate higher levels of commitment to the organization in which they work. Employee commitment can be instigated by adequate levels of internal communication (Walden et al., 2017). In view of the growing concern with the commitment and engagement of employees, managers responsible for internal communication need to know the communication processes so that they can develop strategies that contribute to the construction of engagement (Welch, 2012). The engagement of individuals at work is frequently addressed in the literature as to its effects, but its background is little explored, especially in specific fields, such as in the public area. Thus, this study analyzes the influence of internal communication on task performance, mediated by the engagement of public servants. The study was carried out by means of a survey with 84 civil servants on active duty from a State Secretariat located in the Southern Region of Brazil. After data collection, analyzes were carried out using the Structural Equation Modeling technique, based on Partial Least Squares (PLS), which demonstrates the relationships between multiple variables and respective constructs. The estimation of structural equations was analyzed using SmartPLS 3. The results of the analyzes show a significant and positive effect of internal communication on engagement, which supports the confirmation of hypothesis H1, that there is a positive relationship between internal communication and engagement. This result is consistent with empirical studies that consider that internal communication inspires engagement (Karanges et al., 2015; Verčič & Vokić; 2017). According to Abdullah and Antony (2012), communication induces employees to realize its importance in the organization and to contribute to the organization's strategies and results, as long as they are aware of the strategies and expected results. There was also a positive association between engagement and task performance, which confirms the hypothesis H2, that there is a positive relationship between engagement and task performance. This result corroborates the findings of Shantz et al. (2013), who found a potential mediating role for employee engagement in the relationship between work design and performance, and that employee engagement positively influences task performance. A positive association was also found between internal communication and task performance, which confirms hypothesis H3. This result is in line with the findings of Tsai et al. (2009) and Abugre (2011), that internal communication can be a determinant of task performance. The literature recognizes the need for adequate levels of communication between management and its employees, in view of its positive effect on the performance of employees' activities (Tsai et al., 2009; Neves & Eisenberger, 2012; Rajhans, 2012). The structural model also confirms the partial mediating effect of the engagement variable in the relationship between internal communication and task performance, which supports H4. These findings are consistent with the assumptions of the literature, which considers that internal communication can improve employee performance through engagement, however, when internal communication is performed inappropriately, it can contribute to employee disengagement (MacLeod & Clarke, 2009). These results contribute to the literature by revealing positive and significant effects of internal communication and engagement in the performance of public servants' tasks, until then constructs analyzed in a dissociated way and generally in different fields of this study. They can also contribute with those responsible for internal organizational communication in the elaboration of strategies that instigate engagement and high performance of public servants' tasks. [ABSTRACT FROM AUTHOR]

Internal communication has a positive impact on job satisfaction and employees' commitment to the organization. However, little has been discussed about its positive and negative impacts in hospital organizations. This study aims to analyze how hospital employees evaluate the internal communication strategies and how internal communication affects employees' feeling of pride in belonging to the organization. This case study was carried out in a philanthropic hospital organization in a city in the central region of Rio Grande do Sul. It consisted of the application of a questionnaire to 89 employees, in loco observations and analysis of the organization's internal documents. It was observed that the hospital has few formal internal communication channels, centralized management, and predominantly vertical communication flows, which obey a hierarchy. The results have evidenced that the evaluation of internal communication strategies depends on the gender and the education level of the employee. In addition, employees showed more pride in belonging to the organization whenever it valued their spontaneous manifestations and when the communication process promoted integration among sectors. [ABSTRACT FROM AUTHOR]

Copyright of Comunicação e Sociedade is the property of Universidade do Minho, Centro de Estudos de Comunicacao e Sociedade and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

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Copyright of Comunicação Pública is the property of Escola Superior de Comunicacao Social and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Comunicação Pública is the property of Escola Superior de Comunicacao Social and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)