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Your search keyword '"McKewan, Jaclyn"' showing total 3 results
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3 results on '"McKewan, Jaclyn"'

2. Take Five.

Author

Lawson, Paula, Anderson, Katie, Lewis, Rachel, McDermott, Maggie, Hanau, Wolfgang, Kenny, Lisa, Renshaw, Lisa, Rakoczy, Arlene, and McKewan, Jaclyn

Published
2019

3. Needs and Results in Virtual Reference Transactions: A Longitudinal Study.

Author

McKewan, Jaclyn and Richmond, Scott S.

Subjects
*ELECTRONIC reference services (Libraries), *DIGITAL library administration, *LIBRARY reference services, *LIBRARY science, *INFORMATION science
Abstract

The authors analyzed a set of virtual reference transactions from a cooperative chat service, comprising transcripts from 2014 and 2006. Chats were categorized by type of library, length of time, type of question, and type of resolution. The article looks at the changes seen over time and how a change in the type of questions asked may be causing further changes in average length of time and resolution. The authors discuss what these changes imply for the future of librarianship and how accuracy can be improved. [ABSTRACT FROM PUBLISHER]

Published
2017
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