240 results on '"user profiles"'
Search Results
2. Increasing hosting capacity of low-voltage distribution network using smart charging based on local and dynamic capacity limits
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Cañigueral, Marc, Wolbertus, Rick, and Meléndez, Joaquim
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- 2025
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3. The Personalization of Justified Recommendations Using the Users Profile Interest and Reviews
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Yacouba, Kyelem, Ouedraogo, Tounwendyam Frederic, Kaboré, Kiswendsida Kisito, Howlett, Robert J., Series Editor, Jain, Lakhmi C., Series Editor, Pal, Sankar K., editor, Thampi, Sabu M., editor, and Abraham, Ajith, editor
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- 2025
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4. Development and application of Breadth-Depth-Context (BDC), a conceptual framework for measuring technology engagement with a qualified clinical data registry
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Kersey, Emma, Li, Jing, Kay, Julia, Adler-Milstein, Julia, Yazdany, Jinoos, and Schmajuk, Gabriela
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Health Services and Systems ,Health Sciences ,Generic health relevance ,framework ,user engagement ,user profiles ,audit log data ,clinical dashboard ,Health services and systems - Abstract
ObjectivesDespite the proliferation of dashboards that display performance data derived from Qualified Clinical Data Registries (QCDR), the degree to which clinicians and practices engage with such dashboards has not been well described. We aimed to develop a conceptual framework for assessing user engagement with dashboard technology and to demonstrate its application to a rheumatology QCDR.Materials and methodsWe developed the BDC (Breadth-Depth-Context) framework, which included concepts of breadth (derived from dashboard sessions), depth (derived from dashboard actions), and context (derived from practice characteristics). We demonstrated its application via user log data from the American College of Rheumatology's Rheumatology Informatics System for Effectiveness (RISE) registry to define engagement profiles and characterize practice-level factors associated with different profiles.ResultsWe applied the BDC framework to 213 ambulatory practices from the RISE registry in 2020-2021, and classified practices into 4 engagement profiles: not engaged (8%), minimally engaged (39%), moderately engaged (34%), and most engaged (19%). Practices with more patients and with specific electronic health record vendors (eClinicalWorks and eMDs) had a higher likelihood of being in the most engaged group, even after adjusting for other factors.DiscussionWe developed the BDC framework to characterize user engagement with a registry dashboard and demonstrated its use in a specialty QCDR. The application of the BDC framework revealed a wide range of breadth and depth of use and that specific contextual factors were associated with nature of engagement.ConclusionGoing forward, the BDC framework can be used to study engagement with similar dashboards.
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- 2024
5. Applying Cluster Analysis for the Investigation of Travel Behavior and User Profiles.
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Zamprogno, Matheus Moro and Esztergár-Kiss, Domokos
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TRANSPORTATION planning , *K-means clustering , *TRANSPORTATION policy , *CLUSTER analysis (Statistics) , *PRINCIPAL components analysis - Abstract
Urbanization leads to a surge in demand for transportation and infrastructure improvements. In this context, understanding and optimizing travel behavior are crucial for effective transportation planning. This research investigates travel behavior patterns and user profiles in the realm of urban mobility. The study adopts an approach utilizing real-world data from an activity-based dataset collected through a survey. The methodological framework is characterized by a multi-step process which includes data preprocessing, cleaning, and aggregation, as well as principal component analysis and k-means cluster analysis with inertia evaluation for an optimal number of clusters. The cluster analysis unveils seven distinct clusters. Stability lovers are elderly people who prefer public transport, happiness seekers are attraction-driven car users, weekend shoppers, park goers, and sports practitioners rely on their cars for their activities, too. Furthermore, inflexible travelers value the service quality and "routine enthusiasts" stick to travel routines. Notably, bicycle usage prevails among stability lovers and routine enthusiasts, while shared transportation gets little attention in any of the clusters. By recognizing the adaptability of this methodology to specific city contexts, current research provides a way to understand travel behavior thus offering valuable insights for informed transportation policy planners. [ABSTRACT FROM AUTHOR]
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- 2024
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6. Review and synthesis of expert perspectives on user attribute and profile definitions for fashion recommendation.
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Dahunsi, B., Woelfle, H., Gagliardi, N., and Dunne, L. E.
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DEFINITIONS , *MACHINE learning - Abstract
A key obstacle in personalised fashion recommendations is the challenge of capturing user physical attributes at a large scale, which limits exclusively computational methods (like machine learning) to readily available attributes whose influence on recommendation accuracy is variable. Expert advice is a potential means of identifying influential user attributes. However, individual experts often disagree or offer conflicting advice. Thus, identifying areas where expert advice is or isn't consistent, in the context of user attributes and profiling is critical. Here, we characterise the breadth of expert definitions of user attributes and profiles through an exhaustive assessment of 156 years of advice literature. Expert definitions of body colouring, shape, and personality attributes are extracted and compared. The range of attribute-value relationships and profile definitions in each domain is described, and coherence among authors for each domain is discussed. [ABSTRACT FROM AUTHOR]
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- 2024
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7. Taking a Break from Social Media? A Multi-method Investigation of Social Media Abstinence Duration.
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Vaghefi, Isaac and Turel, Ofir
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LIFE satisfaction ,DATA analysis ,DECISION making ,VOLUNTEERS ,VOLUNTEER service - Abstract
The rise in compulsive media use has led to adverse outcomes for individuals, such as reduced life satisfaction and deteriorated performance. As a result, many people have chosen to abstain (take breaks) from social media use to mitigate these negative effects. While prior research has examined drivers of decisions to abstain versus not, we still need to understand what happens after people make abstinence decisions (e.g., to address how long people can abstain or what makes some people abstain longer than others). To address this need, we first propose a research model that includes compulsive use, attitude toward abstinence, and mood during abstinence as predictors for how long people will abstain from social media. We conducted two studies. In the first study, we conducted a variable-centered analysis to examine data from volunteers who agreed to take up to a one-week break from social media. In the second study, we conducted a person-centered analysis along with the validated factors and a new dataset to develop a typology that delineates four user profiles: challenged strivers, moderate strugglers, successful maintainers, and steadfast controllers. Each profile exhibits unique characteristics and experiences distinct outcomes with regard to social media abstinence. Findings from the second study complement the first and contribute to explaining social media abstinence in a more nuanced way. [ABSTRACT FROM AUTHOR]
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- 2024
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8. Comparison of Use, Barriers, Treatment Seeking, and Mental Health Problems in Residential Methamphetamine Users.
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Martínez Martínez, Kalina Isela, Ojeda Aguilar, Yancarlo Lizandro, Eudave-Patiño, Marielena, Cahue, Ángel, Paz Pérez, María Abigail, and Pedroza Cabrera, Francisco Javier
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METHAMPHETAMINE ,SUBSTANCE-induced disorders ,REHABILITATION centers ,HEALTH services accessibility ,JUSTICE administration ,JUVENILE delinquency ,MINORS - Abstract
Copyright of Revista Internacional de Investigación en Adicciones is the property of Centros de Integracion Juvenil A.C. (CIJ) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
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- 2024
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9. Using User Profiles for Dynamic Correction of Phishing Attack Response Scenarios
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Karpova, Nadezhda E., Zolotarev, Vyacheslav V., Zolotareva, Elena Yu., Kacprzyk, Janusz, Series Editor, Gomide, Fernando, Advisory Editor, Kaynak, Okyay, Advisory Editor, Liu, Derong, Advisory Editor, Pedrycz, Witold, Advisory Editor, Polycarpou, Marios M., Advisory Editor, Rudas, Imre J., Advisory Editor, Wang, Jun, Advisory Editor, Lapina, Maria, editor, Raza, Zahid, editor, Tchernykh, Andrei, editor, Sajid, Mohammad, editor, Zolotarev, Vyacheslav, editor, and Babenko, Mikhail, editor
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- 2024
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10. Identity Authentication Methods Based on User Profiling
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Ye, Yuchen, Wang, Rongbo, Chang, Xiaodong, Li, Hui, Goos, Gerhard, Series Editor, Hartmanis, Juris, Founding Editor, Bertino, Elisa, Editorial Board Member, Gao, Wen, Editorial Board Member, Steffen, Bernhard, Editorial Board Member, Yung, Moti, Editorial Board Member, Tan, Ying, editor, and Shi, Yuhui, editor
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- 2024
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11. Building Blocks
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Alfaqeeh, Mosab, Skillicorn, David B., Alhajj, Reda, Series Editor, Glässer, Uwe, Series Editor, Aggarwal, Charu C., Advisory Editor, Brantingham, Patricia L., Advisory Editor, Gross, Thilo, Advisory Editor, Han, Jiawei, Advisory Editor, Manásevich, Raúl, Advisory Editor, Masys, Anthony J., Advisory Editor, Alfaqeeh, Mosab, and Skillicorn, David B.
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- 2024
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12. Optimizing community green roof spaces in high-density cities: a K-modes clustering algorithm based analysis of resident preferences and spatial configuration
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Yi-Tong Cui and Guang-Zhu Zhang
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high-density communities green roofs ,k-modes clustering algorithm ,user profiles ,spatial function preference ,optimize spatial configuration ,Architecture ,NA1-9428 ,Building construction ,TH1-9745 - Abstract
Green roofs are an important part of the ecological system in high-density cities and a crucial component of community public green spaces. Analyzing preferences of residents during spatial planning can help improve their satisfaction and efficiency in using community rooftop spaces. This study uses K-modes algorithm to perform cluster analysis on questionnaires from 699 residents, and summarizes user profiles with significant characteristics by combing the comprehensive ratings of residents regarding different roof space functions. The study shows that differences in preferences among people are not only related to demographic characteristics but also to their interests and environmental perceptions. For example, low-to-middle-income groups, being price-sensitive, tend to reduce energy consumption expenditure. The highly educated population, driven by social needs, shows a clear preference for activity spaces and sports facilities. The elderly population, emphasizing healthy eating and rural memories, gives higher ratings to agricultural spaces. Finally, this study explores the correlation between certain resident characteristics and their preferences for green roof space functions, and proposes a “1+X” spatial configuration strategy dominated by Landscape Leisure Space, with Ecological Low-carbon Space, Agricultural Production Space, and Activity Gathering Space as options, in order to optimize community green roof spaces guided by resident needs.
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- 2024
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13. Modeling users' heterogeneous taste with diversified attentive user profiles.
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Barkan, Oren, Shaked, Tom, Fuchs, Yonatan, and Koenigstein, Noam
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RECOMMENDER systems ,VIDEO games - Abstract
Two important challenges in recommender systems are modeling users with heterogeneous taste and providing explainable recommendations. In order to improve our understanding of the users in light of these challenges, we developed the attentive multi-persona collaborative filtering (AMP-CF) model. AMP-CF breaks down the user representation into several latent "personas" (profiles) that identify and discern a user's tastes and inclinations. Then, the exposed personas are used to generate, explain, and diversify the recommendation list. As such, AMP-CF offers a unified solution for both aforementioned challenges. We demonstrate AMP-CF on four collaborative filtering datasets from the domains of movies, music, and video games. We show that AMP-CF is competitive with state-of-the-art models in terms of accuracy while providing additional insights for explanations and diversification. [ABSTRACT FROM AUTHOR]
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- 2024
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14. Definition of a maximum threshold of direct solar radiation exposure for pedestrians of diverse walking abilities.
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Tomasi, Marika, Nikolopoulou, Marialena, Giridharan, Renganathan, Löve, Monika, and Ratti, Carlo
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SOLAR radiation , *RADIATION exposure , *PEDESTRIANS , *CALORIC expenditure , *YOUNG adults , *WALKING speed , *SOLAR energy , *MOBILITY of older people - Abstract
Since pedestrians are impacted by solar radiation differently, urban designers must evaluate solar radiation exposure of pedestrian paths adopting an inclusive approach. This paper proposes a maximum threshold of direct solar radiation exposure for pedestrians based on activity, user profile and environmental conditions, defined as the difference between the energy consumption before feeling exhausted and the energy cost of walking. Two users of diverse walking abilities, a young adult and an elderly person with mobility impairment, were characterised by metabolic activity, walking speed and maximum energy capacity. Based on the theoretical framework, the energy budget of young adults to cope with thermal stress was set as three times higher than for the elderly. This framework was used to quantify the contribution of direct solar radiation to energy balance and then classify walkability during clear-sky summer hours; the term 'walkable' referred to environmental conditions allowing users to walk without feeling exhausted. The methodology was tested on an open area and an urban canyon in Milan; applicability by urban designers was key in developing a simplified way to evaluate shading needs. This approach could be applied to evaluate solar radiation exposure of pedestrian paths adopting diverse user experiences as an evaluation criterion. [ABSTRACT FROM AUTHOR]
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- 2024
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15. Research on the Construction of Network Virtual Learning Community Models in the Context of Internet+
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Zhang, Zhe, Zhang, Youwen, Li, Kan, Editor-in-Chief, Li, Qingyong, Associate Editor, Fournier-Viger, Philippe, Series Editor, Hong, Wei-Chiang, Series Editor, Liang, Xun, Series Editor, Wang, Long, Series Editor, Xu, Xuesong, Series Editor, Chen, Charles, editor, Singh, Satya Narayan, editor, Saxena, Sandeep, editor, and Wheeb, Ali Hussein, editor
- Published
- 2023
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16. Unveiling Archive Users: Understanding Their Characteristics and Motivations
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Ponte, Luana, Koch, Inês, Teixeira Lopes, Carla, Goos, Gerhard, Founding Editor, Hartmanis, Juris, Founding Editor, Bertino, Elisa, Editorial Board Member, Gao, Wen, Editorial Board Member, Steffen, Bernhard, Editorial Board Member, Yung, Moti, Editorial Board Member, Goh, Dion H., editor, Chen, Shu-Jiun, editor, and Tuarob, Suppawong, editor
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- 2023
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17. The Ugly Side of Stack Overflow: An In-depth Exploration of the Social Dynamics of New Users’ Engagement and Community Perception of Them
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Jobair, Abdullah Al, Mohammad, Suzad, Maisha, Zahin Raidah, Mostafa, Md. Jubair Ibna, Haque, Md. Nazmul, Filipe, Joaquim, Editorial Board Member, Ghosh, Ashish, Editorial Board Member, Prates, Raquel Oliveira, Editorial Board Member, Zhou, Lizhu, Editorial Board Member, Kaindl, Hermann, editor, Mannion, Mike, editor, and Maciaszek, Leszek A., editor
- Published
- 2023
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18. Drawing on social approval as a linguistic strategy: A discourse semantic analysis of judgement evaluation in suspected online romance scammer dating profiles
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Lee Kam-Fong, Chan Mei Yuit, and Ali Afida Mohamad
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online romance fraud ,user profiles ,computer mediated communication ,judgement evaluation ,societal endorsement ,linguistic analysis ,Oral communication. Speech ,P95-95.6 ,Psychology ,BF1-990 - Abstract
Online romance fraud is a crime carried out largely using language, as the victim and scammer typically do not meet in person in their entire interaction. As a language-enabled crime, a linguistic analysis of scam communication can shed light on how language is used to attract victims and influence their thoughts and actions. This study examined the first stage in the online scam strategy, that is, the putting up of a dating profile (user biography) on online dating service websites. The analysis employs the judgement evaluation framework of appraisal theory to examine the extent to which scammer profiles differ from a set of general user profiles in terms of their use of social approval as a linguistic strategy to attract a more compliant victim type. Findings from the study can help in raising public awareness about how linguistic resources are employed in luring potential victims in scammer dating profiles.
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- 2024
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19. Ambivalence and Coping Responses in Post-Adoptive Information Systems Use.
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Qahri-Saremi, Hamed and Turel, Ofir
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AMBIVALENCE ,INFORMATION storage & retrieval systems ,NEUROPLASTICITY ,ATTITUDE (Psychology) ,ONLINE social networks - Abstract
As information systems (IS) have evolved, more sophisticated meshing of their positive and negative implications has emerged, leaving users with an increasingly ambivalent experience. Given the discomfort of ambivalence, users intrinsically engage in coping responses with different degrees of cognitive flexibility. This paper investigates ambivalence and the coping responses users adopt in the context of post-adoptive IS use via two research questions: (1) what are the consequences of flexible and inflexible coping responses to ambivalence toward post-adoptive IS use? and (2) how does personality influence a user's disposition toward flexible and inflexible coping responses to ambivalence toward post-adoptive IS use? To address them, we propose and test a research model using a multimethod design, comprising two complementary empirical studies. Study 1 adopts a variable-centered approach to test the hypotheses and to empirically validate the proposed research model. Building on the findings of Study 1, Study 2 employs a person-centered approach to identify a typology of IS users. The findings demonstrate the prevalence of ambivalence among IS users, the dual-nature of their coping responses to ambivalence, in part, influenced by their level of neuroticism, and the associated post-adoptive IS use behaviors. This paper provides a novel perspective to users' attitudes toward an IS use and resolves some of the tensions in prior ambivalence research. [ABSTRACT FROM AUTHOR]
- Published
- 2020
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20. Integrating Machine Learning and Evidential Reasoning for User Profiling and Recommendation.
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Mau, Toan Nguyen, Le, Quang-Hung, Vo, Duc-Vinh, Doan, Duy, and Huynh, Van-Nam
- Abstract
User profiles representing users' preferences and interests play an important role in many applications of personalized recommendation. With the rapid growth of social platforms, there is a critical need for efficient solutions to learn user profiles from the information they shared on social platforms so as to improve the quality of recommendation services. The problem of user profile learning is significantly challenging due to difficulty in handling data from multiple sources, in different formats and often associated with uncertainty. In this paper, we introduce an integrated approach that combines advanced Machine Learning techniques with evidential reasoning based on Dempster-Shafer theory of evidence for user profiling and recommendation. The developed methods for user profile learning and multi-criteria collaborative filtering are demonstrated with experimental results and analysis that show the effectiveness and practicality of the integrated approach. A proposal for extending multi-criteria recommendation systems by incorporating user profiles learned from different sources of data into the recommendation process so as to provide better recommendation capabilities is also highlighted. [ABSTRACT FROM AUTHOR]
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- 2023
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21. A Collaborative Filtering Recommendation Method with Integrated User Profiles
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Liu, Chenlei, Yuan, Huanghui, Xu, Yuhua, Wang, Zixuan, Sun, Zhixin, Goos, Gerhard, Founding Editor, Hartmanis, Juris, Founding Editor, Bertino, Elisa, Editorial Board Member, Gao, Wen, Editorial Board Member, Steffen, Bernhard, Editorial Board Member, Yung, Moti, Editorial Board Member, Chen, Weitong, editor, Yao, Lina, editor, Cai, Taotao, editor, Pan, Shirui, editor, Shen, Tao, editor, and Li, Xue, editor
- Published
- 2022
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22. A novel classification‐based shilling attack detection approach for multi‐criteria recommender systems.
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Kaya, Tugba Turkoglu, Yalcin, Emre, and Kaleli, Cihan
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RECOMMENDER systems , *ACQUISITION of data , *POPULARITY - Abstract
Recommender systems are emerging techniques guiding individuals with provided referrals by considering their past rating behaviors. By collecting multi‐criteria preferences concentrating on distinguishing perspectives of the items, a new extension of traditional recommenders, multi‐criteria recommender systems reveal how much a user likes an item and why user likes it; thus, they can improve predictive accuracy. However, these systems might be more vulnerable to malicious attacks than traditional ones, as they expose multiple dimensions of user opinions on items. Attackers might try to inject fake profiles into these systems to skew the recommendation results in favor of some particular items or to bring the system into discredit. Although several methods exist to defend systems against such attacks for traditional recommenders, achieving robust systems by capturing shill profiles remains elusive for multi‐criteria rating‐based ones. Therefore, in this study, we first consider a prominent and novel attack type, that is, the power‐item attack model, and introduce its four distinct variants adapted for multi‐criteria data collections. Then, we propose a classification method detecting shill profiles based on various generic and model‐based user attributes, most of which are new features usually related to item popularity and distribution of rating values. The experiments conducted on three benchmark datasets conclude that the proposed method successfully detects attack profiles from genuine users even with a small selected size and attack size. The empirical outcomes also demonstrate that item popularity and user characteristics based on their rating profiles are highly beneficial features in capturing shilling attack profiles. [ABSTRACT FROM AUTHOR]
- Published
- 2023
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23. Modeling User Profiles Through Multiple Types of User Interaction Behaviors
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Lv, Yimin, Dong, Xinzhou, Jin, Beihong, Zhuo, Wei, Goos, Gerhard, Founding Editor, Hartmanis, Juris, Founding Editor, Bertino, Elisa, Editorial Board Member, Gao, Wen, Editorial Board Member, Steffen, Bernhard, Editorial Board Member, Woeginger, Gerhard, Editorial Board Member, Yung, Moti, Editorial Board Member, Zhang, Wenjie, editor, Zou, Lei, editor, Maamar, Zakaria, editor, and Chen, Lu, editor
- Published
- 2021
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24. Application Analysis of User Portrait in Library Field
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Dong, Jie, Xing, Xichen, Kacprzyk, Janusz, Series Editor, Pal, Nikhil R., Advisory Editor, Bello Perez, Rafael, Advisory Editor, Corchado, Emilio S., Advisory Editor, Hagras, Hani, Advisory Editor, Kóczy, László T., Advisory Editor, Kreinovich, Vladik, Advisory Editor, Lin, Chin-Teng, Advisory Editor, Lu, Jie, Advisory Editor, Melin, Patricia, Advisory Editor, Nedjah, Nadia, Advisory Editor, Nguyen, Ngoc Thanh, Advisory Editor, Wang, Jun, Advisory Editor, Abawajy, Jemal, editor, Xu, Zheng, editor, Atiquzzaman, Mohammed, editor, and Zhang, Xiaolu, editor
- Published
- 2021
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25. Investigation of Personality Traits and Driving Styles for Individualization of Autonomous Vehicles
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Brück, Yvonne, Niermann, Dario, Trende, Alexander, Lüdtke, Andreas, Kacprzyk, Janusz, Series Editor, Pal, Nikhil R., Advisory Editor, Bello Perez, Rafael, Advisory Editor, Corchado, Emilio S., Advisory Editor, Hagras, Hani, Advisory Editor, Kóczy, László T., Advisory Editor, Kreinovich, Vladik, Advisory Editor, Lin, Chin-Teng, Advisory Editor, Lu, Jie, Advisory Editor, Melin, Patricia, Advisory Editor, Nedjah, Nadia, Advisory Editor, Nguyen, Ngoc Thanh, Advisory Editor, Wang, Jun, Advisory Editor, Russo, Dario, editor, Ahram, Tareq, editor, Karwowski, Waldemar, editor, Di Bucchianico, Giuseppe, editor, and Taiar, Redha, editor
- Published
- 2021
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26. Challenges and Solutions in Recommender Systems
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Nair, Abhishek, Mathews, Rejo, Xhafa, Fatos, Series Editor, Pandian, A. Pasumpon, editor, Palanisamy, Ram, editor, and Ntalianis, Klimis, editor
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- 2020
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27. Smart Cities: Using Gamification and Emotion Detection to Improve Citizens Well Fair and Commitment
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Rodrigues, Manuel, Machado, Ricardo, Costa, Ricardo, Gonçalves, Sérgio, Kacprzyk, Janusz, Series Editor, Pal, Nikhil R., Advisory Editor, Bello Perez, Rafael, Advisory Editor, Corchado, Emilio S., Advisory Editor, Hagras, Hani, Advisory Editor, Kóczy, László T., Advisory Editor, Kreinovich, Vladik, Advisory Editor, Lin, Chin-Teng, Advisory Editor, Lu, Jie, Advisory Editor, Melin, Patricia, Advisory Editor, Nedjah, Nadia, Advisory Editor, Nguyen, Ngoc Thanh, Advisory Editor, Wang, Jun, Advisory Editor, Arai, Kohei, editor, Kapoor, Supriya, editor, and Bhatia, Rahul, editor
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- 2020
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28. How Many Clusters? An Entropic Approach to Hierarchical Cluster Analysis
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Koltcov, Sergei, Ignatenko, Vera, Pashakhin, Sergei, Kacprzyk, Janusz, Series Editor, Pal, Nikhil R., Advisory Editor, Bello Perez, Rafael, Advisory Editor, Corchado, Emilio S., Advisory Editor, Hagras, Hani, Advisory Editor, Kóczy, László T., Advisory Editor, Kreinovich, Vladik, Advisory Editor, Lin, Chin-Teng, Advisory Editor, Lu, Jie, Advisory Editor, Melin, Patricia, Advisory Editor, Nedjah, Nadia, Advisory Editor, Nguyen, Ngoc Thanh, Advisory Editor, Wang, Jun, Advisory Editor, Arai, Kohei, editor, Kapoor, Supriya, editor, and Bhatia, Rahul, editor
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- 2020
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29. HORUS: An Emotion Recognition Tool
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Teixeira, André, Rodrigues, Manuel, Carneiro, Davide, Novais, Paulo, Kacprzyk, Janusz, Series Editor, Pal, Nikhil R., Advisory Editor, Bello Perez, Rafael, Advisory Editor, Corchado, Emilio S., Advisory Editor, Hagras, Hani, Advisory Editor, Kóczy, László T., Advisory Editor, Kreinovich, Vladik, Advisory Editor, Lin, Chin-Teng, Advisory Editor, Lu, Jie, Advisory Editor, Melin, Patricia, Advisory Editor, Nedjah, Nadia, Advisory Editor, Nguyen, Ngoc Thanh, Advisory Editor, Wang, Jun, Advisory Editor, Bi, Yaxin, editor, Bhatia, Rahul, editor, and Kapoor, Supriya, editor
- Published
- 2020
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30. A User Profile Based Medical Recommendation System
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Cai, Jun, Hong, Xuebin, Dai, Qingyun, Zhao, Huimin, Liu, Yan, Luo, Jianzhen, Wu, Zhijie, Goos, Gerhard, Founding Editor, Hartmanis, Juris, Founding Editor, Bertino, Elisa, Editorial Board Member, Gao, Wen, Editorial Board Member, Steffen, Bernhard, Editorial Board Member, Woeginger, Gerhard, Editorial Board Member, Yung, Moti, Editorial Board Member, Ren, Jinchang, editor, Hussain, Amir, editor, Zhao, Huimin, editor, Huang, Kaizhu, editor, Zheng, Jiangbin, editor, Cai, Jun, editor, Chen, Rongjun, editor, and Xiao, Yinyin, editor
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- 2020
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31. Understanding the Audience for a Digital Capacity-Building Platform for Micro-Retailers in Nairobi, Kenya: A Latent Class Segmentation Analysis.
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Kumoji, Evelyn, Oyenubi, Olamide, Rhoades, Alice, Cassaniti, Jarret, Rariewa, Fred, and Ohkubo, Saori
- Abstract
Background: Digital programs need to understand the characteristics of their audiences to develop services that meet the needs of different user groups. Focus of the Article: This manuscript is related to research and evaluation, and to four social marketing benchmarks: Consumer Research, Segmentation and Targeting, Consumer Orientation, and Exchange. Research Question: What are the behavioral characteristics and user profiles among duka owners who are using a digital business capacity-building platform in Nairobi, Kenya. Design/Approach: Survey assessment of use of a mobile-friendly online platform for promoting business growth among underserved micro-retail shop (duka) owners in Nairobi, Kenya. The UJoin platform offers duka owners access to business and financial courses, online mentoring, networking opportunities, and access to product information. Importance to the Field: The research will provide critical insights into program and audience needs for use of digital platforms, including promoting, scaling, and strengthening digital services. Methods: 805 shop owners in Nairobi, Kenya participated in a survey about perceptions and use of the internet. Latent class analysis identified homogeneous "classes" within the sample, and behavioral profiles and predictors of platform use. Results: Analysis yielded a 3-class model. Class 1 Endorsers endorsed community norms, social support, learning, networking, and perceived business benefits from websites. Class 2 Skeptics did not support collaboration and learning. Class 3 Unengaged lacked support to use online platforms. Predictors of frequent use of digital platforms were self-efficacy (OR: 5.95, p <.001), Endorser (OR: 3.13, p <.001) and Unengaged (OR: 2.42, p <.055) class, and agreeing that connections to duka owners is important (OR: 3.02, p <.003). Conclusion: Diversified strategies to promote use of online platforms may meet different needs of sub-groups among user groups. Recommendations for Research and Practice: Multiple strategies are needed to address different needs of sub-groups within a larger audience. Programs may benefit from investments to characterize the audience during recruitment to better understand attitudes towards, and efficacy to use, the internet, level of motivation, technology and support needs, and attitudes towards learning and networking. Limitations: The survey sample was a non-random selection of duka owners and relied on self-reported data which may be subject to social-desirability bias and recall. Some of the survey questions about perceptions were derived from single-item variables rather than an index or scale. The cross-sectional design of the survey precludes causal inferences. [ABSTRACT FROM AUTHOR]
- Published
- 2022
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32. Towards an Adaptive and Personalized Assessment Model Based on Ontologies, Context and Collaborative Filtering
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Salazar, Oscar M., Ovalle, Demetrio A., de la Prieta, Fernando, Kacprzyk, Janusz, Series editor, Rodríguez, Sara, editor, Prieto, Javier, editor, Faria, Pedro, editor, Kłos, Sławomir, editor, Fernández, Alberto, editor, Mazuelas, Santiago, editor, Jiménez-López, M. Dolores, editor, Moreno, María N., editor, and Navarro, Elena M., editor
- Published
- 2019
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33. Our Actions, Ourselves: How Unconscious Actions Become a Productivity Indicator
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Rodrigues, Manuel, Santos, Ricardo, Novais, Paulo, Kacprzyk, Janusz, Series Editor, Pal, Nikhil R., Advisory Editor, Bello Perez, Rafael, Advisory Editor, Corchado, Emilio S., Advisory Editor, Hagras, Hani, Advisory Editor, Kóczy, László T., Advisory Editor, Kreinovich, Vladik, Advisory Editor, Lin, Chin-Teng, Advisory Editor, Lu, Jie, Advisory Editor, Melin, Patricia, Advisory Editor, Nedjah, Nadia, Advisory Editor, Nguyen, Ngoc Thanh, Advisory Editor, Wang, Jun, Advisory Editor, Arai, Kohei, editor, Kapoor, Supriya, editor, and Bhatia, Rahul, editor
- Published
- 2019
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34. White-Box and Black-Box Reliability Modeling Framework: Integration Through Analytical Model and User Profile Validation via Deep Learning — A Practitioner's Approach.
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Mohan, K. Krishna, Shaik, Harun Ul Rasheed, Srividya, A., and Verma, Ajit Kumar
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DEEP learning ,SOFTWARE reliability ,ARTIFICIAL neural networks ,ANALYTIC hierarchy process ,PETRI nets ,SYSTEMS software - Abstract
Software reliability evaluation of complex systems is always a challenging task with conventional methods comprising both functional as well as nonfunctional aspects of real-world applications. Prevailing model frameworks moreover apply a nonfunctional approach (black-box model) that is modeled on defect data or through a functional approach (white-box model) that uses component or state-based interactions. Also, other challenges involve integrating both approaches, and validating user profiles of software operation. Further, reliability assessment is one among the most important and desirable qualities of service requirements of software systems, particularly in monitoring critical business transactions. Here, we propose a model framework to evaluate the overall reliability estimation involving both functional and nonfunctional model analyses using: (a) white-box assessment based on intercomponent analysis via component-based Cheung's model and user profile validations with one of the identified deep learning techniques and (b) black-box modeling evaluation via generalized stochastic Petri nets based on orthogonal defect classification. A newly introduced deep learning model using white-box analysis is validated with pertinent usage profiles to establish a new trend in artificial neural networks and as well with software reliability estimation. Additionally, we introduce and present a quantitative technique — analytical hierarchy process — to integrate reliability assessment and provide weights to the white-box and as well for black-box approaches to quantify overall reliability estimation. The proposed framework is illustrated with an application case study. [ABSTRACT FROM AUTHOR]
- Published
- 2021
- Full Text
- View/download PDF
35. Understanding factors influencing user engagement in incentive-based travel demand management program.
- Author
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Hu, Songhua, Xiong, Chenfeng, Ji, Ya, Wu, Xin, Liu, Kailun, and Schonfeld, Paul
- Subjects
- *
TRANSPORTATION demand management , *POOR people , *CITY dwellers , *EVIDENCE gaps , *TRAFFIC congestion - Abstract
• Factors impacting user engagement in an actual traveler reward app are analyzed. • High initial enrollment among young, female, Asian, and highly-educated residents. • Low-income residents in dense urban areas sustain high engagement. • Denser transportation facilities near homes/jobs enhance program attractiveness. • Nonlinear relations are observed between user engagement and socio-spatial factors. Incentive-based travel demand management (IBTDM) has proven effective in mitigating traffic congestion. However, a comprehensive understanding of factors influencing user engagement in IBTDM is lacking due to limited empirical evidence from real-world applications. This study bridges this research gap by examining data from over 4,000 users in an actual IBTDM program, incenTrip, in the Washington, D.C.-Baltimore region. Employing Poisson-Tweedie generalized additive models to account for excess zeros and nonlinear relations, the study examines how home and work-related factors influence users' enrollment and engagement, measured by the number of registrations, generated trips, and earned incentives at a census block group level. Results reveal that: 1) Urban areas with high population densities and low incomes attract more users and encourage more green travel. 2) Initial enrollment is higher among young, female, Asian, and highly-educated residents, although their subsequent engagement may not be sustained. 3) Workers in educational institutions and retail trades exhibit higher enrollment and maintain stronger engagement than other workers. 4) Well-developed transportation facilities and a higher density of points of interest near the users' homes or workplaces substantially enhance program attractiveness. 5) Nonlinearities, particularly threshold effects, are observed across various relations analyzed. These findings have valuable policy implications for optimizing ongoing IBTDM programs and informing future initiatives. Policy recommendations include implementing targeted and progressive incentives, adopting combined TDM strategies, prioritizing user-friendly designs, fostering collaboration with employers, and employing nuanced policymaking. [ABSTRACT FROM AUTHOR]
- Published
- 2024
- Full Text
- View/download PDF
36. Measurement and classification of human characteristics and capabilities during interaction tasks
- Author
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Villani Valeria, Czerniak Julia N., Sabattini Lorenzo, Mertens Alexander, and Fantuzzi Cesare
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human-machine interaction ,user profiles ,user-centered interaction ,human factors ,Technology - Abstract
In this paperwe address the need to design adaptive interacting systems for advanced industrial production machines. Modern production systems have become highly complex and include many subsidiary functionalities, thus making it difficult for least skilled human operators interact with them. In this regard, adapting the behavior of the machine and of the operator interface to the characteristics of the user allows a more effective interaction process, with a positive impact on manufacturing efficiency and user’s satisfaction. To this end, it is crucial to understandwhich are the user’s capabilities that influence the interaction and, hence, should be measured to provide the correct amount of adaptation.Moving along these lines, in this paper we identify groups of users that, despite having different individual capabilities and features, have common needs and response to the interaction with complex production systems. As a consequence,we define clusters of users that have the same need for adaptation. Then, adaptation rules can be defined by considering such users’ clusters, rather than addressing specific individual user’s needs.
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- 2019
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37. Attitudes Toward Health, Healthcare, and eHealth of People With a Low Socioeconomic Status: A Community-Based Participatory Approach
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Jasper S. Faber, Isra Al-Dhahir, Thomas Reijnders, Niels H. Chavannes, Andrea W. M. Evers, Jos J. Kraal, H. J. G. van den Berg-Emons, and Valentijn T. Visch
- Subjects
low socioeconomic status ,eHealth adoption ,health attitudes ,community-based participatory research ,user profiles ,health disparities ,Medicine ,Public aspects of medicine ,RA1-1270 ,Electronic computers. Computer science ,QA75.5-76.95 - Abstract
Low socioeconomic status (SES) is associated with a higher prevalence of unhealthy lifestyles compared to a high SES. Health interventions that promote a healthy lifestyle, like eHealth solutions, face limited adoption in low SES groups. To improve the adoption of eHealth interventions, their alignment with the target group's attitudes is crucial. This study investigated the attitudes of people with a low SES toward health, healthcare, and eHealth. We adopted a mixed-method community-based participatory research approach with 23 members of a community center in a low SES neighborhood in the city of Rotterdam, the Netherlands. We conducted a first set of interviews and analyzed these using a grounded theory approach resulting in a group of themes. These basic themes' representative value was validated and refined by an online questionnaire involving a different sample of 43 participants from multiple community centers in the same neighborhood. We executed three focus groups to validate and contextualize the results. We identified two general attitudes based on nine profiles toward health, healthcare, and eHealth. The first general attitude, optimistically engaged, embodied approximately half our sample and involved light-heartedness toward health, loyalty toward healthcare, and eagerness to adopt eHealth. The second general attitude, doubtfully disadvantaged, represented roughly a quarter of our sample and was related to feeling encumbered toward health, feeling disadvantaged within healthcare, and hesitance toward eHealth adoption. The resulting attitudes strengthen the knowledge of the motivation and behavior of people with low SES regarding their health. Our results indicate that negative health attitudes are not as evident as often claimed. Nevertheless, intervention developers should still be mindful of differentiating life situations, motivations, healthcare needs, and eHealth expectations. Based on our findings, we recommend eHealth should fit into the person's daily life, ensure personal communication, be perceived usable and useful, adapt its communication to literacy level and life situation, allow for meaningful self-monitoring and embody self-efficacy enhancing strategies.
- Published
- 2021
- Full Text
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38. An Improved Hybrid Algorithm for Web Usage Mining
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Alphy, Meera, Sharma, Ajay, Xhafa, Fatos, Series Editor, Woungang, Isaac, editor, and Dhurandher, Sanjay Kumar, editor
- Published
- 2018
- Full Text
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39. Hybrid Tourism Recommendation System Based on Functionality/Accessibility Levels
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Santos, Filipe, Almeida, Ana, Martins, Constantino, de Oliveira, Paulo Moura, Gonçalves, Ramiro, Kacprzyk, Janusz, Series editor, Pal, Nikhil R., Advisory editor, Bello Perez, Rafael, Advisory editor, Corchado, Emilio S., Advisory editor, Hagras, Hani, Advisory editor, Kóczy, László T., Advisory editor, Kreinovich, Vladik, Advisory editor, Lin, Chin-Teng, Advisory editor, Lu, Jie, Advisory editor, Melin, Patricia, Advisory editor, Nedjah, Nadia, Advisory editor, Nguyen, Ngoc Thanh, Advisory editor, Wang, Jun, Advisory editor, De la Prieta, Fernando, editor, Vale, Zita, editor, Antunes, Luis, editor, Pinto, Tiago, editor, Campbell, Andrew T., editor, Julián, Vicente, editor, Neves, Antonio J. R., editor, and Moreno, María N., editor
- Published
- 2018
- Full Text
- View/download PDF
40. Protecting user profile based on attribute-based encryption using multilevel access security by restricting unauthorization in the cloud environment.
- Author
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Vijayakumar, V. and Umadevi, K.
- Abstract
Data security in centralized storage needs advancement in privacy standards because of all of the cloud. The data security in the cloud has been well provided by security industries like cloud network security, data center security, distributed security and soon, also their exist numerous techniques to preserve the privacy of cloud users. The earlier methods enforce user privacy by restricting the malicious access from various users. Data authentication is provable access to keep privacy among other standards. However, the privacy of cloud users has been breached on several occasions. To improve cloud security and enforce efficient privacy preservation, a multi-level micro access restriction algorithm has been presented in this paper. The cloud data has been indexed in multiple levels, the data present in each level has been restricted using the profile and set if encryption standards. The user request has been evaluated for its trusted access according to the access grant present in profile data. Similarly, the cloud data has been encrypted with the user key and the key belongs to the data owner. The method estimates micro access trust weight (MATW), which has been used to restrict the user from malicious access and to preserve user privacy. The method improves the performance of cloud security and introduces higher privacy preservation accuracy. [ABSTRACT FROM AUTHOR]
- Published
- 2021
- Full Text
- View/download PDF
41. LDA-based term profiles for expert finding in a political setting.
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de Campos, Luis M., Fernández-Luna, Juan M., Huete, Juan F., and Redondo-Expósito, Luis
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POLITICAL oratory ,DIRICHLET series ,POLITICIANS - Abstract
A common task in many political institutions (i.e. Parliament) is to find politicians who are experts in a particular field. In order to tackle this problem, the first step is to obtain politician profiles which include their interests, and these can be automatically learned from their speeches. As a politician may have various areas of expertise, one alternative is to use a set of subprofiles, each of which covers a different subject. In this study, we propose a novel approach for this task by using latent Dirichlet allocation (LDA) to determine the main underlying topics of each political speech, and to distribute the related terms among the different topic-based subprofiles. With this objective, we propose the use of fifteen distance and similarity measures to automatically determine the optimal number of topics discussed in a document, and to demonstrate that every measure converges into five strategies: Euclidean, Dice, Sorensen, Cosine and Overlap. Our experimental results showed that the scores of the different accuracy metrics of the proposed strategies tended to be higher than those of the baselines for expert recommendation tasks, and that the use of an appropriate number of topics has proved relevant. [ABSTRACT FROM AUTHOR]
- Published
- 2021
- Full Text
- View/download PDF
42. Using Functionality/Accessibility Levels for Personalized POI Recommendation
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Santos, Filipe, Almeida, Ana, Martins, Constantino, de Oliveira, Paulo Moura, Gonçalves, Ramiro, Rocha, Álvaro, editor, Correia, Ana Maria, editor, Adeli, Hojjat, editor, Reis, Luís Paulo, editor, and Costanzo, Sandra, editor
- Published
- 2017
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43. Tourism Recommendation System based in User Functionality and Points-of-Interest Accessibility levels
- Author
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Santos, Filipe, Almeida, Ana, Martins, Constantino, Oliveira, Paulo, Gonçalves, Ramiro, Kacprzyk, Janusz, Series editor, Pal, Nikhil R., Advisory editor, Bello Perez, Rafael, Advisory editor, Corchado, Emilio, Advisory editor, Hagras, Hani, Advisory editor, Kóczy, László T., Advisory editor, Kreinovich, Vladik, Advisory editor, Lin, Chin-Teng, Advisory editor, Lu, Jie, Advisory editor, Melin, Patricia, Advisory editor, Nedjah, Nadia, Advisory editor, Nguyen, Ngoc Thanh, Advisory editor, Wang, Jun, Advisory editor, Mejia, Jezreel, editor, Muñoz, Mirna, editor, Rocha, Álvaro, editor, San Feliu, Tomas, editor, and Peña, Adriana, editor
- Published
- 2017
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44. Adoption of the User Profiles Technique in the Open Source Software Development Process
- Author
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Llerena, Lucrecia, Rodríguez, Nancy, Castro, John W., Acuña, Silvia T., Kacprzyk, Janusz, Series editor, Pal, Nikhil R., Advisory editor, Bello Perez, Rafael, Advisory editor, Corchado, Emilio, Advisory editor, Hagras, Hani, Advisory editor, Kóczy, László T., Advisory editor, Kreinovich, Vladik, Advisory editor, Lin, Chin-Teng, Advisory editor, Lu, Jie, Advisory editor, Melin, Patricia, Advisory editor, Nedjah, Nadia, Advisory editor, Nguyen, Ngoc Thanh, Advisory editor, Wang, Jun, Advisory editor, Mejia, Jezreel, editor, Muñoz, Mirna, editor, Rocha, Álvaro, editor, San Feliu, Tomas, editor, and Peña, Adriana, editor
- Published
- 2017
- Full Text
- View/download PDF
45. FairCloud: Truthful Cloud Scheduling with Continuous and Combinatorial Auctions
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Fonseca, Artur, Simão, José, Veiga, Luís, Hutchison, David, Series editor, Kanade, Takeo, Series editor, Kittler, Josef, Series editor, Kleinberg, Jon M., Series editor, Mattern, Friedemann, Series editor, Mitchell, John C., Series editor, Naor, Moni, Series editor, Pandu Rangan, C., Series editor, Steffen, Bernhard, Series editor, Terzopoulos, Demetri, Series editor, Tygar, Doug, Series editor, Weikum, Gerhard, Series editor, Panetto, Hervé, editor, Debruyne, Christophe, editor, Gaaloul, Walid, editor, Papazoglou, Mike, editor, Paschke, Adrian, editor, Ardagna, Claudio Agostino, editor, and Meersman, Robert, editor
- Published
- 2017
- Full Text
- View/download PDF
46. Daily Routines Inference Based on Location History
- Author
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Salomón, Sergio, Tîrnăucă, Cristina, Duque, Rafael, Montaña, José Luis, Hutchison, David, Series editor, Kanade, Takeo, Series editor, Kittler, Josef, Series editor, Kleinberg, Jon M., Series editor, Mattern, Friedemann, Series editor, Mitchell, John C., Series editor, Naor, Moni, Series editor, Pandu Rangan, C., Series editor, Steffen, Bernhard, Series editor, Terzopoulos, Demetri, Series editor, Tygar, Doug, Series editor, Weikum, Gerhard, Series editor, Ochoa, Sergio F., editor, Singh, Pritpal, editor, and Bravo, José, editor
- Published
- 2017
- Full Text
- View/download PDF
47. Checking Response-Time Properties of Web-Service Applications Under Stochastic User Profiles
- Author
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Schumi, Richard, Lang, Priska, Aichernig, Bernhard K., Krenn, Willibald, Schlick, Rupert, Hutchison, David, Series editor, Kanade, Takeo, Series editor, Kittler, Josef, Series editor, Kleinberg, Jon M., Series editor, Mattern, Friedemann, Series editor, Mitchell, John C., Series editor, Naor, Moni, Series editor, Pandu Rangan, C., Series editor, Steffen, Bernhard, Series editor, Terzopoulos, Demetri, Series editor, Tygar, Doug, Series editor, Weikum, Gerhard, Series editor, Yevtushenko, Nina, editor, Cavalli, Ana Rosa, editor, and Yenigün, Hüsnü, editor
- Published
- 2017
- Full Text
- View/download PDF
48. Hybrid convolutional neural network (CNN) and long-short term memory (LSTM) based deep learning model for detecting shilling attack in the social-aware network.
- Author
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Vivekanandan, K. and Praveena, N.
- Abstract
In social aware network (SAN) paradigm, the fundamental activities concentrate on exploring the behavior and attributes of the users. This investigation of user characteristic aids in the design of highly efficient and suitable protocols. In particular, the shilling attack introduces a high degree of vulnerability into the recommender systems. The shilling attackers use the reviews, user ratings and forged user generated content data for the computation of recommendation rankings. The detection of shilling attack in recommender systems is considered to be essential for sustaining their fairness and reliability. In specific, the collaborative filtering strategies utilized for detecting shilling attackers through efficient user behavior mining are considered as the predominant methodologies in the literature. In this paper, a hybrid convolutional neural network (CNN) and long-short term memory (LSTM)-based deep learning model (CNN–LSTM) is proposed for detecting shilling attack in recommender systems. This deep learning model utilizes the transformed network architecture for exploiting the deep-level attributes derived from user rated profiles. It overcomes the limitations of the existing shilling attack detection methods which mostly focuses on identifying spam users by designing features artificially in order to enhance their efficiency and robustness. It is also potent in elucidating deep-level features for efficiently detecting shilling attacks by accurately elaborating the user ratings. The experimental results confirmed the significance of the proposed CNN–LSTM approach by accurately detecting most of the obfuscated attacks compared to the state-of-art algorithms used for investigation. [ABSTRACT FROM AUTHOR]
- Published
- 2021
- Full Text
- View/download PDF
49. Measuring user relevance in online debates through an argumentative model.
- Author
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Alsinet, Teresa, Argelich, Josep, Béjar, Ramón, and Martínez, Santi
- Subjects
- *
DEBATE , *SOCIAL influence , *INTERNET forums , *BIPARTITE graphs , *SOCIAL acceptance , *WEIGHTED graphs , *RELEVANCE - Abstract
• We introduce an argumentation approach for analysis of Reddit debates. • We map a Reddit debate to a weighted bipartite graph and we define its solution using ideal semantics. • We define graded measures to quantify the relevance of users in a debate. • We propose to use these measures to characterize different user profiles. • We test our approach with real Reddit debates identifying four main user profiles. Online debating forums are important social media for people to voice their opinions and engage in debates with each other. Measuring user relevance on these forums can be useful to identify different user profiles or behaviors in online debates, for example, users that tend to participate at the beginning of a debate and whose comments trigger participation, or users that post relevant comments but are not replied too much. To help users to distinguish such different user profiles, we propose graded measures based on users' influence, the controversy that they generate throughout the debates, their contribution to the polarization of the debates, and their social acceptance, that we extract by analyzing the debates in which the users participate. Our approach is based on an argumentation-based analysis that represents a debate as a valued argumentation framework, in which comments of a debate are arguments, the attack relation between arguments models disagreement between comments, and values for arguments represent the overall support of users for comments. Finally, we test our measures with a sample of users from Reddit debates, identifying four main groups of users, from users with almost no impact on the debate to very active ones with decisive comments for the outcome of the debate. [ABSTRACT FROM AUTHOR]
- Published
- 2020
- Full Text
- View/download PDF
50. Planning an Entry Sequence with Service Design
- Author
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Harrington, Sarah Rose and Churchill, Veronica
- Subjects
service design ,user design ,service blueprints ,customer journey map ,user profiles ,design thinking ,libraries ,Access Services - Abstract
Celebrate the possible with service design! The design of academic libraries is often rooted in the history of the institution. But how might these processes be improved to meet the needs of today’s users? Join us as we discuss our year long journey learning about service design and applying service design tools at UC Berkeley. We will share how we examined the entry sequence from the perspective of various user groups to meet user needs. Ideally service design incorporates user observations and feedback, but we will show you how service design tools and principles can be used even while a library is closed during a pandemic. After this session, you will be ready to embark on your own service design journey.
- Published
- 2020
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