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This paper provides some new insights into the dual function of expressive speech acts discussed in pragmatic theory as either expressions of genuine emotions or conventionalised acts of courtesy. Drawing on the framework of interpersonal pragmatics, it analyses signs displayed on the doors of closed businesses in Athens and London during the first lockdown of the Covid-19 pandemic. These closure signs are characterised by a heavy use of relational features, including four expressive speech acts, namely greetings, apologies, thanks and wishes, which form the focus of the analysis. The relational work performed by these speech acts reflects the social changes brought about by the pandemic as well as the business owners' attempts to retain their customers. The expressive speech acts featured on the signs are evaluated against the norms set out by the genre of closure signs. The comparative angle of the study, on the other hand, links the discussion to norms related to the display of emotions and to the use of conventionalised formulae in the two countries under study, thus revealing culture-specific perspectives on the dual function of expressive speech acts. • Covid-19 signage displayed during the first lockdown contains numerous expressive speech acts performing relational work. • The functions of greetings, apologies, thanks and wishes on these signs are compared to their use on standard closure signs. • Expressive speech acts are more frequent and more effusive on signs found in the UK than on signs found in Greece. • The use of expressive speech acts as either expressions of emotions or formulaic acts of courtesy is culture-specific. [ABSTRACT FROM AUTHOR]

• A new evaluation criteria system is constructed form perspective of COVID-19. • Q-Rung orthopair 2-tuple linguistic set is used to obtain evaluation information. • The extended fuzzy FUCOM method is used to obtain criterion weights. • The extended CoCoSo method is used to rank the alternatives. The transportation systems are facing major challenges due to changes social environment caused by the COVID-19 pandemic. How to construct a suitable evaluation criterion system and suitable assessment method to evaluate the status of the urban transportation resilience has become a predicament nowadays. Firstly, the criteria for evaluating the current state of transportation resilience involve many aspects. New features of transportation resilience under epidemic normalization are exposed, and previous summaries focusing on resilience characteristics under natural disasters can hardly reflect the current state of urban transportation resilience comprehensively. Based on this, this paper attempts to incorporate the new criteria (Dynamicity, Synergy, Policy) into the evaluation system. Secondly, the assessment of urban transportation resilience involves numerous indicators, which make it difficult to obtain quantitative figures for the criteria. With this background, a comprehensive multi-criteria assessment model based on q-rung orthopair 2-tuple linguistic sets is constructed to evaluate the status of transportation infrastructure from perspective on the COVID-19. Then, an example of urban transportation resilience is given to demonstrate the feasibility of the proposed approach. Subsequently, sensitivity analysis about parameters and global robust sensitivity analysis are conducted, and comparative analysis of existing method is given. The results reveal that the proposed method is sensitive to global criteria weights, so it is suggested that more attention should be paid to the rationality of the weight of criteria to avoid the influence on the results when solving MCDM problems. Finally, the policy implications regarding transport infrastructure resilience and appropriate model development are given. [ABSTRACT FROM AUTHOR]

This editorial provides an overview of this Special Issue of Technological Forecasting & Social Change on "Social Customer Journey - Behavioural and Social Implications of a Digitally Disruptive Environment", bringing together insights from the papers accepted for inclusion in this special issue. Fifteen articles on a variety of topics relevant to this special issue have been accepted for publication. These articles examine the behavioural and social implications of a digitally disruptive environment from a variety of theoretical, contextual and methodological perspectives. [ABSTRACT FROM AUTHOR]