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1. Using Qualtrics XM to Create a Point-of-Use Survey to Assess the Usability of a Local Implementation of Primo.

Author

Black, Matthew, Ganshorn, Heather, and Wheeler, Justine

Subjects
*REMOTE access networks, *ACADEMIC libraries, *LIBRARY reference services, *DATABASE searching, *APPLICATION software, *MOBILE apps, *SURVEYS, *LIBRARY public services, *INFORMATION retrieval, *WORLD Wide Web, *INFORMATION technology
Abstract

In 2020, Libraries and Cultural Resources (LCR) at the University of Calgary used Qualtrics XM to design and pilot a point-of-use survey to collect user feedback on the usability of our implementation of Primo, Ex Libris's web-scale discovery service. Over a two-week period, users were presented with the pop-up survey while searching and asked to provide feedback. This article summarizes how we designed and implemented this point-of-use survey and the lessons learned from this project. [ABSTRACT FROM AUTHOR]

Published
2023
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