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Cultural differences have a strong influence on the work and study climate in crosscultural environment. A difference in power distance has been shown to be a major factor in decreasing motivation, especially when the superior follows a hierarchical leadership style but the subordinates expect equality. This can lead to high turnover rates in companies and low learning outcomes in schools if not taken into consideration. In this paper, we use examples to demonstrate how the problems appeared in two case studies of Chinese companies operating in Europe. The findings have been categorized into five themes: hierarchy, authority, closed communication, promotion, and unequal treatment. [ABSTRACT FROM AUTHOR]

Societies and communities are destined and determined to change when they are open to crossing cultures. The phenomenon acknowledges diverse cultural adaptations, leading to new global goals for global interaction. Similarly, several studies demonstrate the existence of contact and engagement among diverse communities across Europe, fostering intercultural dialogue. As a result, the study seeks to investigate those spaces, specifically religious centres in Europe, that may serve as potential places of contact for diverse communities using the theories of 'contact zones', 'hybrid identity', particularly 'organic hybridity', 'interfaith and interreligious encounters' and 'interculturalism'. The empirical study examines the intercultural interactions and exchanges occurring in the Jewish and Buddhist religious centres in Groningen to recognise how public spaces, particularly religious centres demonstrate the emergence of interculturality in Europe. Through interviews with officials, the study investigates cultural contacts and exchanges among disparate communities in the Buddhist and Jewish religious spaces of Groningen, The Netherlands. These interviews are further analysed using Arthur W Frank's 'Dialogical Narrative Analysis' approach. Therefore, the paper examines the emergence of interculturality through experiences of contact among diverse European cultural or religious communities, using the framework of contact zones, hybrid identity, interfaith and interreligious studies, and interculturalism. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of the study is to identify critical value-creating elements of luxury services expressed in ratings and reviews posted on third-party sites and examine cross-cultural differences. To this end, the research analyzed online ratings and reviews of luxury hotels posted on TripAdvisor from customers of four European regions (East, North, South and West). Design/methodology/approach: Eight hundred thirty-eight online user-generated ratings and reviews of luxury hotels were analyzed quantitatively using MANOVA and qualitatively using text analysis. Findings: The study findings support (a) that product and physical evidence are the most critical experiential elements of luxury hotels' offerings and (b) cultural differences among tourists from various regions of Europe in their hotel ratings and reviews. Specifically, Eastern and Northern Europeans are more generous in their review ratings than western and southern Europeans. Moreover, eastern Europeans value the hotel's physical evidence/environment whereas western Europeans prioritize the core product (room and food) followed by the physical environment/servicescape. Southern Europeans and Northern Europeans value most the personnel, followed by the physical environment and the core product, respectively. Practical implications: Cultural differences provide several implications with regard to luxury services segmentation, social media management, service marketing mix development and hotel promotion. Originality/value: The value of this study originates from studying post–purchase customer behavior in luxury services from a cross-cultural perspective. Moreover, identifying critical aspects of value-creating customer experience in a luxury context adds to the available literature. [ABSTRACT FROM AUTHOR]