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Abstract Background This study was performed to assess the knowledge, attitudes and practices (KAPs) of farmers and veterinary professionals towards foot‐and‐mouth disease (FMD) in the area studied. Methods The study was based on a comprehensive questionnaire administered through face‐to‐face interviews. Between January and May 2022, 543 households and 27 animal health practitioners (AHP) were visited in 4 provinces of the West Kazakhstan region to assess their KAPs towards FMD. Results A large proportion of herd owners (84%) had known the name of the disease, and nearly a half (48) of respondents had heard of FMD cases on farms in the neighbourhood. Oral mucosa lesions were the most consistent with clinical sign characteristic of FMD among farmers (31.4%), followed by hoof blisters (27.6%) and excessive salivation (18.6%). Farmers reported that new animal introduction was potentially the main factor associated with FMD occurrence in their herds. Over half of farmers (54%) interviewed prefer not to purchase livestock from unknown or potentially epidemiologically disadvantaged areas. Conclusion All AHPs (27) reported that in their zone of veterinary responsibilities, vaccination against FMD is not practised because the area investigated possesses FMD‐free status. However, in the past few years, numerous FMD outbreaks have been detected throughout the region. For this reason, immediate actions need to be taken to prevent further FMD occurrences by giving the region a status of an FMD‐free zone with vaccination. The current study demonstrated that inadequate quarantine controls of imported animals, absence of regular vaccination and unrestricted animal movement within the country were the primary obstacles in controlling and preventing FMD in the investigated area.