1. Telehealth service use and quality of care among US adults with diabetes: A cross-sectional study of the 2022 health information national trends survey.
- Author
-
Hong YR, Xie Z, Nguyen OT, Turner K, and Walker AF
- Subjects
- Humans, Female, Male, Middle Aged, Adult, Cross-Sectional Studies, United States, Aged, Young Adult, Adolescent, COVID-19 epidemiology, Diabetes Mellitus therapy, Patient Acceptance of Health Care statistics & numerical data, Telemedicine statistics & numerical data, Quality of Health Care
- Abstract
Objective: To characterise telehealth use, reasons for using or not using telehealth and the factors associated with telehealth use among US adults with diabetes., Design: A cross-sectional study., Setting: Data were sourced from the 2022 Health Information National Trends Survey., Participants: US adults aged 18 years or older with self-reported diagnosis of diabetes (both type 1 and type 2)., Primary and Secondary Outcomes: Past 12-month utilisation of telehealth services, modality (eg, video, voice only), overall perception of quality of care, perceived trust in healthcare system and patient-centred communication score., Results: In an analysis of 1116 US adults with diabetes, representing 33.6 million individuals, 48.1% reported telehealth use in the past year. Telehealth users were likely to be younger, women, with higher income, and urban dwellers. Older adults (≥65 years) were less likely to use telehealth compared with those aged 18-49 years (OR 0.43, 95% CI 0.20 to 0.90). Higher income and more frequent healthcare visits were predictors of telehealth usage, with no significant differences across race, education or location. Across respondents with telehealth usage, 39.3% reported having video-only, 35.0% having phone (voice)-only and 25.7% having both modalities. The main motivations included provider recommendation, convenience, COVID-19 avoidance and guidance on in-person care needs. Non-users cited preferences for in-person visits, privacy concerns and technology challenges. Patient-reported quality-of-care outcomes were comparable between telehealth users and non-users, with no significant differences observed by telehealth modality or area of residence (metro status)., Conclusions: Around half of US adults with diabetes used telehealth services in the past year. Patient-reported care quality was similar for telehealth and in-person visits. However, further efforts are needed to address key barriers to telehealth adoption, including privacy concern, technology difficulties, and care coordination issues., Competing Interests: Competing interests: None declared., (© Author(s) (or their employer(s)) 2024. Re-use permitted under CC BY-NC. No commercial re-use. See rights and permissions. Published by BMJ.)
- Published
- 2024
- Full Text
- View/download PDF