Search

Purpose - The purpose of this paper is to describe new search methods based on semantic information structures to offer a personalised and interactive knowledge retrieval to the user. Design/methodology/approach - A careful look on existing "knowledge management projects" leads to a proposed approach of a "knowledge broker network" where transfer of knowledge is based on communication between humans. To enhance the quality of search results a new search algorithm ("Search Assistance Algorithm (SAA)") is described in a simplified manner. Findings - The paper provides information on the knowledge broker network and shows the advantages of this concept especially of the automated part. Research limitations/implications - The paper shows the proposed approach has not formally being tested yet Some pilot studies have been made and a study especially for the SAA is planned for the near future. Practical implications - This approach has the potential to change the way of transfer of knowledge using a knowledge broker network based on knowledge management systems, which could be improved by our SAA in practice. Originality/value - Using knowledge management systems in a "standard way" by feeding in information and using retrieval methods is not optimal for sharing knowledge between humans. To provide and update information is very cost-intensive. Using "meta-information" about "who is expert in which area" and bring information-seeker and experts together could be the optimal method. This knowledge broker network helps to bring this idea into reality. [ABSTRACT FROM AUTHOR]

Successful Web-based information systems (WIS) are critical for electronic retailers to attract and retain consumers and deliver business functions and strategy. However, the design and development of a WIS may include many business, technology and user challenges. Understanding and fulfilling the critical requirements of these challenges will determine the success of a WIS commercial application. In this paper, we present an abstract model for WIS design in e-retailing. Unlike previous WIS research, this model offers an integrated and overall view, where four interconnected layers are investigated: business determinants; WIS; business interface; and users/customers. Through our discussion of this model, we provide researchers with a better understanding of WIS issues requiring further investigation, and provide practitioners with a foundation to understand WIS requirements and features for success. [ABSTRACT FROM AUTHOR]

This paper explores the influence of an organization's information ecology, or internal information environment, on a firm's electronic commerce initiatives and plans. To investigate this problem area, results are reported from a recent case study investigation on the adoption and use of a specific e-commerce initiative – namely a corporate portal – by 20 participants at a large Canadian company. Data collection involved semi-structured interviews and field observations, while analysis comprised a variant form of grounded theory. Factors of the information ecology influencing portal utilization are identified. From these, implications are drawn to e-commerce solutions in general. Specific recommendations include the need to create a democratic steering committee to oversee the development of e-commerce solutions, gain support of upper management, and market and train organizational workers on the functionality and strategic importance of a company's e-commerce initiatives and plans. [ABSTRACT FROM AUTHOR]