SOCIAL action, SOCIOLOGISTS, THEORY, INDIVIDUALISM, VOLUNTEER service, CALL centers, SOCIAL policy
Abstract
The point of the paper is discussing whether the term ‘agency’ is useful for the study of interaction practices or whether instead it denotes a set of features which relate to an individualistic perspective from the point of view of a theory or social action, and a voluntaristic perspective from the point of view of a theory of language in action. The argument of the paper is that studying interaction does not require an individualistic and voluntaristic notion of social action. In this regard, Goffman, Garfinkel and conversational analysis offer an alternative approach to the study of interaction practices in natural settings. This reasoning stems from data collected during research conducted on medical emergency call centres in Italy. [ABSTRACT FROM AUTHOR]
Published
2010
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