10,390 results
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2. Toilet Paper Perforation Efficiency.
3. Logistics service failures and recovery strategies: is the response time or the discount amount more important?
4. IT'S GOOD TO BE FIRST: ORDER BIAS IN READING AND CITING NBER WORKING PAPERS.
5. A quantitative analysis of cosmeceuticals: business service quality and client satisfaction
6. Matching intra-functional integration with inter-firm IT linkage to facilitate flexibility for customers
7. Guest service experience in eco-centric hotels: a content analysis
8. Perceived Vs Recorded Quality of Tissue Paper : A Thematic Analysis of Online Customer Reviews
9. A CONCEPTUAL PAPER FOR SELF-SERVICE TECHNOLOGY (SST) ON GRABCAR USERS
10. A multi-perspective approach of international tourist satisfaction in tourism service: from big data perspective
11. Offline-to-online and online-to-offline (a reciprocal O2O model): re-patronage in an omni-channel
12. The impact of quality on health-insurance users' satisfaction in Saudi Arabia: the mediating role of brand image and utilitarian value
13. Measuring customer satisfaction in electronic commerce: the impact of e-service quality and user experience
14. Role of brand attachment and satisfaction in driving customer behaviors for durables: a longitudinal study
15. The impact of financial performance and corporate reputation on customer purchases: the role of stakeholders and brand value in the automotive sector
16. An empirical assessment of customer satisfaction of internet banking service quality – Hybrid model approach
17. The impact of emotional labor strategy order effects on customer satisfaction within service episodes
18. How and when does top management interaction with customers impact customer satisfaction?
19. Moderating effect of gender on service convenience and customer satisfaction: an empirical study of Indian e-retailers
20. The impact of e-retail usage on relative retail patronage formation
21. What can satisfy customers in servitization? Service or goods innovation
22. Evaluation of the SCA instrument for measuring patient satisfaction with cancer care administered via paper or via the Internet
23. United Arab Emirates : Paper receipts give way to e-receipts at RTAs customers' happiness centres
24. The influence of marital status on customer-centric measures in the context of a ski resort using the importance-performance map analysis (IPMA) framework
25. Modeling customer satisfaction and revisit intention from online restaurant reviews: an attribute-level analysis
26. Tourist Satisfaction Index for Tourism Destination, Integrating Social Media Engagement into the European Customer Satisfaction Index: A Conceptual Paper
27. THE EFFECT OF ISLAMIC ATTRIBUTES TO CONSUMER SATISFACTION: A META-ANALYSIS.
28. Managing customer experience dimensions in B2B express delivery services for better customer satisfaction: a PLS-SEM illustration
29. Call for papers: 20 years of Net Promoter Score: Looking back and looking forward.
30. Cooperative Multiobjective Decision Support for the Paper Industry
31. The impact of linguistic style on customer satisfaction: a cross-cultural empirical study in Ecuador
32. The mediating role of cooperative norms in the formation of buyer commitment in the buyer–seller relationship
33. Engaging the customer with augmented reality and employee services to enhance equity and loyalty
34. How core, technical and social components of business relationship value drive customer satisfaction and loyalty in high tech B2B market
35. Should we engage variety seeking customers?
36. 〈PAPERS and REPORTS〉Cultural Variation of Cognitive Dissonance; Implications for Customer Satisfaction Studies
37. Design Sustainability for Battery Packaging to Increase Customer Satisfaction.
38. Understanding how satisfactory service relationships can be mutually beneficial in the higher education context
39. Role of perceived corporate social responsibility in the nexus of perceived cause-related marketing and repurchase intention in emerging markets
40. A study of service quality, corporate image, customer satisfaction, revisit intention and word-of-mouth: evidence from the KTV industry
41. Omnichannel promotions and their effect on customer satisfaction
42. Placebo outsourcing: when does provider’s bluffing enhance customer satisfaction?
43. Customer brand engagement and co-production: an examination of key boundary conditions in the sharing economy
44. Effects of supply chain collaboration on customer loyalty for household electronic appliances in Vietnam
45. Exploring the knowledge structure of the relationship between value co-creation and customer satisfaction
46. Understanding customer-perceived values for apparel retailing in India
47. An empirical investigation of the factors affecting customer lifetime value
48. Development of a brand community engagement model: a service-dominant logic perspective
49. AI redefining the hospitality industry
50. The effect of inoculation messages on service recovery
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