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Focuses on the strategies used by application service providers (ASP) enhance service and improve technology in the U.S. Development of tools to integrate services with other applications; Advantages of application outsourcing; Provision of customer relationship management and financial management software to clients.

Reports on supply-chain execution software vendor Manhattan Associates Inc.'s enhancement of its offering with a labor-management rationalization feature. Capabilities of the application.

Discusses information technology (IT) vendors' targeting of small- and mid-size businesses with products and services to help them connect more closely to their larger customers. Use of enterprise software; Expected growth of the small- and mid-size IT market by 2006; Big manufacturers' extension of supply-chain visibility; IBM Corp.'s international expansion of its small-business push.