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Reports on the technology integration efforts of companies in the U.S. Benefits of integrating business processes; Approaches to integration; Impact of integration on customer services.

The article presents information on Capital One Financial Corp.'s PeopleSoft applications. The PeopleSoft enterprise resource planning (ERP) system, which serves as Capital One's backbone for financial, human resource, asset-management and supply-chain processes, supports about 18,000 users, including Capital One's 15,000 associates and some business partners. The applications are accessible via a Web portal based on BEA Systems Inc.'s technology. Capital One is exploring the possibility of partnering with ERP application service providers, now that the hard work of correcting data and linking processes is done.

Reports on the growth of edge-of-the-enterprise technologies in the U.S. Features of the technology; Use of the technology to improve collaboration in the business enterprises; Increase in the technology investment.

Reports on the number of mergers of technology companies in the U.S. Acquisition of Rational Software Corp. by the International Business Machines Corp.; Opportunity to acquire weaker competitors; Cost of dealing with a large number of vendors and complex information technology systems.