Mendoza, Adrian, Martinez, Ari, Fallah, Sara, Shah, Soniya, Younes, Farrah, and Steinberg, Hannah
Companies in India have a strict code of ethics because they have a lot of regulations for corporations. The same goes for Australia. Hofstede's 6D model includes Power Distance, Individualism, Masculinity, Uncertainty Avoidance, Long-Term orientationand Indulgence. Strategic customer service in Australia and India is great because their hotlines are usually 24/7. The idea of business ethics is basically the same in these three countries. The governments of these countries have established some kind of committees or programs to help businesses put in place the appropriate ethics to will ensure there is no conflict between consumers and themselves. Also, these committees or programs can advise businesses on different areas to affect the society as a whole such as the environment and energy sustainability. Other areas that are very important to businesses and those who are involved include the clear transparency of how funds are being used and the idea of human rights, e.g. fair wages. Hofstede's six cultural dimensions in the United States differ from those in Austria and Sweden. United States has higher percentages in the dimensions of power distance and individualism, while Austria has them in masculinity, uncertainty avoidanceand long term orientation. Sweden's only high percentage is in the dimension of indulgence. The United States usually have the combination of low in power distance and high in individualism because employees have fairly easy access to their managers or supervisors and are often encouraged to be independent and innovative. Austria has a high level masculine society where the emphasis on competition or the idea of "winner takes all" leads to achievement and successand it is where managers have to be conclusive. Austria also scored high on uncertainty avoidance which means that it will carefully analyze all the available data before reaching to a decision and where precision and promptness is the norm. Austria likewise had a high score in long term orientation meaning whenever there is a concern the solution will depend from the situation, contextand time present; their ability to easily adapt to changed conditions and a firm inclination to save and invest for the future. Sweden exhibits a strong eagerness to give in to their desire and impulses to enjoy life and have fun. Some strategic customer services can be tailored to the six dimensions of Hofstede's model. For example, in Sweden, businesses that have services that offer some sort of leisure, e.g. skiing or massage, can be appealing to consumers since it scored high on the indulgence dimension. In Austria, where consumers try to avoid uncertainty, insurance businesses can thrive selling their services to individuals who do not want to think about what might happen. Businesses in the United States can sell services that can help consumers achieve any personal goals. Spain and Mexico are very similar countries in many perspectives. Spain conquered Mexico back during the age of exploration which led to the start of these similarities. Once we look at Hofstede's 6D model between these two countries, they could not be any more different. Mexico has a count of three dimensions higher than Spain in Hofstede's 6D model than Spain; Power distance, masculinityand indulgence. By these standards, Mexico is defined as a society with different societal classes. it is run by a hierarchical order where citizens are above and beneath each other. In Mexico based on the 6D model, society is also believed to compete with one another in order to obtain success. Mexico is also a sort of laid back society that makes sure that the people have specific time to kick back and relax. Spain on the other hand, has individualism, uncertainty avoidanceand long term orientation from Hofstede's 6D model. Spain is a country that more individualistic in comparison to Mexico but not too much in an overall concept. it means that they as a country have more of an individual first mindset over a view for the greater good of the country. Spain also has a high avoidance for uncertainty meaning that they prefer following a set of rules than not having any at all. Last but not least, Spain had a high score on long term orientation meaning that they focus more towards the future than the present. Overall a quick comparison of these two countries were trending in opposite directions even though Mexico has roots coming from Spain. Over the years, differences started showing up which led to the results of Hofstede's 6D model. USA and Australia are very closely similar in terms of Power Distance(40 vs.36), Individualism(91 vs. 90), Masculinity(62 vs.61), Uncertainty Avoidance(46 vs.51), Long Term Orientation(26vs. 21)and Indulgence(68 vs. 71) according to "Hofstede's 6D model" and strategic service within organizations in both countries. The fairly low scores of two countries on Power Distance in combination with the highest Individualist cultures in the world reflects the both country liberty and equal rights within their societies. This also shows being independent, management facilitates and empowers, frequent communication between both managers as employees as well as high degree of geographical mobility in both cultures. The score of the US and Australia on Masculinity is high and shows both societies will be driven by competition, achievement and success, which starts at school and through life. Low scores(Feminine) on both countries dimension means that the dominant values in society are caring for others and quality of life. Regarding Uncertainty Avoidance, USA score is below average, which reflects the acceptance of American culture towards new ideas, innovative and willingness to try new things. Americans do not require a lot of rules than higher-scoring cultures. Same for Australia with a very intermediate score of 51 on this dimension. Low scores of Long Term Orientation for both countries indicate "Normative societies" which has the suspicious approach toward societal change and prefer to keep it traditional and norms, compare to those countries with highest scores, which have a more pragmatic approach. Indulgence shows the degree of a tendency toward a relatively weak control over their impulses. The scores of both countries show the tendency towards optimism and their positive attitude. In addition, Australia place a higher degree of importance on leisure time and spend money as they wish. [ABSTRACT FROM AUTHOR]