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Stories about overcoming personal struggles can effectively illustrate the application of psychological theories in real life, yet they may fail to resonate with individuals' experiences. In this work, we employ large language models (LLMs) to create tailored narratives that acknowledge and address unique challenging thoughts and situations faced by individuals. Our study, involving 346 young adults across two settings, demonstrates that LLM-enhanced stories were perceived to be better than human-written ones in conveying key takeaways, promoting reflection, and reducing belief in negative thoughts. These stories were not only seen as more relatable but also similarly authentic to human-written ones, highlighting the potential of LLMs in helping young adults manage their struggles. The findings of this work provide crucial design considerations for future narrative-based digital mental health interventions, such as the need to maintain relatability without veering into implausibility and refining the wording and tone of AI-enhanced content.

Self-reflection on learning experiences constitutes a fundamental cognitive process, essential for the consolidation of knowledge and the enhancement of learning efficacy. However, traditional methods to facilitate reflection often face challenges in personalization, immediacy of feedback, engagement, and scalability. Integration of Large Language Models (LLMs) into the reflection process could mitigate these limitations. In this paper, we conducted two randomized field experiments in undergraduate computer science courses to investigate the potential of LLMs to help students engage in post-lesson reflection. In the first experiment (N=145), students completed a take-home assignment with the support of an LLM assistant; half of these students were then provided access to an LLM designed to facilitate self-reflection. The results indicated that the students assigned to LLM-guided reflection reported increased self-confidence and performed better on a subsequent exam two weeks later than their peers in the control condition. In the second experiment (N=112), we evaluated the impact of LLM-guided self-reflection against other scalable reflection methods, such as questionnaire-based activities and review of key lecture slides, after assignment. Our findings suggest that the students in the questionnaire and LLM-based reflection groups performed equally well and better than those who were only exposed to lecture slides, according to their scores on a proctored exam two weeks later on the same subject matter. These results underscore the utility of LLM-guided reflection and questionnaire-based activities in improving learning outcomes. Our work highlights that focusing solely on the accuracy of LLMs can overlook their potential to enhance metacognitive skills through practices such as self-reflection. We discuss the implications of our research for the Edtech community., Comment: Accepted at L@S'24

Regular practice of gratitude has the potential to enhance psychological wellbeing and foster stronger social connections among young adults. However, there is a lack of research investigating user needs and expectations regarding gratitude-promoting applications. To address this gap, we employed a user-centered design approach to develop a mobile application that facilitates gratitude practice. Our formative study involved 20 participants who utilized an existing application, providing insights into their preferences for organizing expressions of gratitude and the significance of prompts for reflection and mood labeling after working hours. Building on these findings, we conducted a deployment study with 26 participants using our custom-designed application, which confirmed the positive impact of structured options to guide gratitude practice and highlighted the advantages of passive engagement with the application during busy periods. Our study contributes to the field by identifying key design considerations for promoting gratitude among young adults.

Traditional interventions for academic procrastination often fail to capture the nuanced, individual-specific factors that underlie them. Large language models (LLMs) hold immense potential for addressing this gap by permitting open-ended inputs, including the ability to customize interventions to individuals' unique needs. However, user expectations and potential limitations of LLMs in this context remain underexplored. To address this, we conducted interviews and focus group discussions with 15 university students and 6 experts, during which a technology probe for generating personalized advice for managing procrastination was presented. Our results highlight the necessity for LLMs to provide structured, deadline-oriented steps and enhanced user support mechanisms. Additionally, our results surface the need for an adaptive approach to questioning based on factors like busyness. These findings offer crucial design implications for the development of LLM-based tools for managing procrastination while cautioning the use of LLMs for therapeutic guidance.

Randomized A/B comparisons of alternative pedagogical strategies or other course improvements could provide useful empirical evidence for instructor decision-making. However, traditional experiments do not provide a straightforward pathway to rapidly utilize data, increasing the chances that students in an experiment experience the best conditions. Drawing inspiration from the use of machine learning and experimentation in product development at leading technology companies, we explore how adaptive experimentation might aid continuous course improvement. In adaptive experiments, data is analyzed and utilized as different conditions are deployed to students. This can be achieved using machine learning algorithms to identify which actions are more beneficial in improving students' learning experiences and outcomes. These algorithms can then dynamically deploy the most effective conditions in subsequent interactions with students, resulting in better support for students' needs. We illustrate this approach with a case study that provides a side-by-side comparison of traditional and adaptive experiments on adding self-explanation prompts in online homework problems in a CS1 course. This work paves the way for exploring the importance of adaptive experiments in bridging research and practice to achieve continuous improvement in educational settings., Comment: 26th Western Canadian Conference on Computing Education (WCCCE '24)

Digital mental health (DMH) interventions, such as text-message-based lessons and activities, offer immense potential for accessible mental health support. While these interventions can be effective, real-world experimental testing can further enhance their design and impact. Adaptive experimentation, utilizing algorithms like Thompson Sampling for (contextual) multi-armed bandit (MAB) problems, can lead to continuous improvement and personalization. However, it remains unclear when these algorithms can simultaneously increase user experience rewards and facilitate appropriate data collection for social-behavioral scientists to analyze with sufficient statistical confidence. Although a growing body of research addresses the practical and statistical aspects of MAB and other adaptive algorithms, further exploration is needed to assess their impact across diverse real-world contexts. This paper presents a software system developed over two years that allows text-messaging intervention components to be adapted using bandit and other algorithms while collecting data for side-by-side comparison with traditional uniform random non-adaptive experiments. We evaluate the system by deploying a text-message-based DMH intervention to 1100 users, recruited through a large mental health non-profit organization, and share the path forward for deploying this system at scale. This system not only enables applications in mental health but could also serve as a model testbed for adaptive experimentation algorithms in other domains.

Personalized chatbot-based teaching assistants can be crucial in addressing increasing classroom sizes, especially where direct teacher presence is limited. Large language models (LLMs) offer a promising avenue, with increasing research exploring their educational utility. However, the challenge lies not only in establishing the efficacy of LLMs but also in discerning the nuances of interaction between learners and these models, which impact learners' engagement and results. We conducted a formative study in an undergraduate computer science classroom (N=145) and a controlled experiment on Prolific (N=356) to explore the impact of four pedagogically informed guidance strategies on the learners' performance, confidence and trust in LLMs. Direct LLM answers marginally improved performance, while refining student solutions fostered trust. Structured guidance reduced random queries as well as instances of students copy-pasting assignment questions to the LLM. Our work highlights the role that teachers can play in shaping LLM-supported learning environments., Comment: To appear in CSCW 2024

Exploring alternative ideas by rewriting text is integral to the writing process. State-of-the-art Large Language Models (LLMs) can simplify writing variation generation. However, current interfaces pose challenges for simultaneous consideration of multiple variations: creating new variations without overwriting text can be difficult, and pasting them sequentially can clutter documents, increasing workload and disrupting writers' flow. To tackle this, we present ABScribe, an interface that supports rapid, yet visually structured, exploration and organization of writing variations in human-AI co-writing tasks. With ABScribe, users can swiftly modify variations using LLM prompts, which are auto-converted into reusable buttons. Variations are stored adjacently within text fields for rapid in-place comparisons using mouse-over interactions on a popup toolbar. Our user study with 12 writers shows that ABScribe significantly reduces task workload (d = 1.20, p < 0.001), enhances user perceptions of the revision process (d = 2.41, p < 0.001) compared to a popular baseline workflow, and provides insights into how writers explore variations using LLMs., Comment: CHI 2024

Digital educational technologies offer the potential to customize students' experiences and learn what works for which students, enhancing the technology as more students interact with it. We consider whether and when attempting to discover how to personalize has a cost, such as if the adaptation to personal information can delay the adoption of policies that benefit all students. We explore these issues in the context of using multi-armed bandit (MAB) algorithms to learn a policy for what version of an educational technology to present to each student, varying the relation between student characteristics and outcomes and also whether the algorithm is aware of these characteristics. Through simulations, we demonstrate that the inclusion of student characteristics for personalization can be beneficial when those characteristics are needed to learn the optimal action. In other scenarios, this inclusion decreases performance of the bandit algorithm. Moreover, including unneeded student characteristics can systematically disadvantage students with less common values for these characteristics. Our simulations do however suggest that real-time personalization will be helpful in particular real-world scenarios, and we illustrate this through case studies using existing experimental results in ASSISTments. Overall, our simulations show that adaptive personalization in educational technologies can be a double-edged sword: real-time adaptation improves student experiences in some contexts, but the slower adaptation and potentially discriminatory results mean that a more personalized model is not always beneficial., Comment: 11 pages, 6 figures. Correction to the original article published at https://files.eric.ed.gov/fulltext/ED607907.pdf : The Thompson sampling algorithm in the original article overweights older data resulting in an overexploitative multi-armed bandit. This arxiv version uses a normal Thompson sampling algorithm

Q&A forums are widely used in large classes to provide scalable support. In addition to offering students a space to ask questions, these forums aim to create a community and promote engagement. Prior literature suggests that the way students participate in Q&A forums varies and that most students do not actively post questions or engage in discussions. Students may display different participation behaviours depending on their comfort levels in the class. This paper investigates students' use of a Q&A forum in a CS1 course. We also analyze student opinions about the forum to explain the observed behaviour, focusing on students' lack of visible participation (lurking, anonymity, private posting). We analyzed forum data collected in a CS1 course across two consecutive years and invited students to complete a survey about perspectives on their forum usage. Despite a small cohort of highly engaged students, we confirmed that most students do not actively read or post on the forum. We discuss students' reasons for the low level of engagement and barriers to participating visibly. Common reasons include fearing a lack of knowledge and repercussions from being visible to the student community., Comment: To be published at ITiCSE 2023

We design and implement an adaptive experiment (a ``contextual bandit'') to learn a targeted treatment assignment policy, where the goal is to use a participant's survey responses to determine which charity to expose them to in a donation solicitation. The design balances two competing objectives: optimizing the outcomes for the subjects in the experiment (``cumulative regret minimization'') and gathering data that will be most useful for policy learning, that is, for learning an assignment rule that will maximize welfare if used after the experiment (``simple regret minimization''). We evaluate alternative experimental designs by collecting pilot data and then conducting a simulation study. Next, we implement our selected algorithm. Finally, we perform a second simulation study anchored to the collected data that evaluates the benefits of the algorithm we chose. Our first result is that the value of a learned policy in this setting is higher when data is collected via a uniform randomization rather than collected adaptively using standard cumulative regret minimization or policy learning algorithms. We propose a simple heuristic for adaptive experimentation that improves upon uniform randomization from the perspective of policy learning at the expense of increasing cumulative regret relative to alternative bandit algorithms. The heuristic modifies an existing contextual bandit algorithm by (i) imposing a lower bound on assignment probabilities that decay slowly so that no arm is discarded too quickly, and (ii) after adaptively collecting data, restricting policy learning to select from arms where sufficient data has been gathered.

Large-Language Models like GPT-3 have the potential to enable HCI designers and researchers to create more human-like and helpful chatbots for specific applications. But evaluating the feasibility of these chatbots and designing prompts that optimize GPT-3 for a specific task is challenging. We present a case study in tackling these questions, applying GPT-3 to a brief 5-minute chatbot that anyone can talk to better manage their mood. We report a randomized factorial experiment with 945 participants on Mechanical Turk that tests three dimensions of prompt design to initialize the chatbot (identity, intent, and behaviour), and present both quantitative and qualitative analyses of conversations and user perceptions of the chatbot. We hope other HCI designers and researchers can build on this case study, for other applications of GPT-3 based chatbots to specific tasks, and build on and extend the methods we use for prompt design, and evaluation of the prompt design.

Adaptive experiments can increase the chance that current students obtain better outcomes from a field experiment of an instructional intervention. In such experiments, the probability of assigning students to conditions changes while more data is being collected, so students can be assigned to interventions that are likely to perform better. Digital educational environments lower the barrier to conducting such adaptive experiments, but they are rarely applied in education. One reason might be that researchers have access to few real-world case studies that illustrate the advantages and disadvantages of these experiments in a specific context. We evaluate the effect of homework email reminders in students by conducting an adaptive experiment using the Thompson Sampling algorithm and compare it to a traditional uniform random experiment. We present this as a case study on how to conduct such experiments, and we raise a range of open questions about the conditions under which adaptive randomized experiments may be more or less useful., Comment: International Conference on Artificial Intelligence in Education

Conducting randomized experiments in education settings raises the question of how we can use machine learning techniques to improve educational interventions. Using Multi-Armed Bandits (MAB) algorithms like Thompson Sampling (TS) in adaptive experiments can increase students' chances of obtaining better outcomes by increasing the probability of assignment to the most optimal condition (arm), even before an intervention completes. This is an advantage over traditional A/B testing, which may allocate an equal number of students to both optimal and non-optimal conditions. The problem is the exploration-exploitation trade-off. Even though adaptive policies aim to collect enough information to allocate more students to better arms reliably, past work shows that this may not be enough exploration to draw reliable conclusions about whether arms differ. Hence, it is of interest to provide additional uniform random (UR) exploration throughout the experiment. This paper shows a real-world adaptive experiment on how students engage with instructors' weekly email reminders to build their time management habits. Our metric of interest is open email rates which tracks the arms represented by different subject lines. These are delivered following different allocation algorithms: UR, TS, and what we identified as TS{\dag} - which combines both TS and UR rewards to update its priors. We highlight problems with these adaptive algorithms - such as possible exploitation of an arm when there is no significant difference - and address their causes and consequences. Future directions includes studying situations where the early choice of the optimal arm is not ideal and how adaptive algorithms can address them., Comment: 6th Educational Data Mining in Computer Science Education (CSEDM) Workshop In conjunction with EDM 2022

Email communication between instructors and students is ubiquitous, and it could be valuable to explore ways of testing out how to make email messages more impactful. This paper explores the design space of using emails to get students to plan and reflect on starting weekly homework earlier. We deployed a series of email reminders using randomized A/B comparisons to test alternative factors in the design of these emails, providing examples of an experimental paradigm and metrics for a broader range of interventions. We also surveyed and interviewed instructors and students to compare their predictions about the effectiveness of the reminders with their actual impact. We present our results on which seemingly obvious predictions about effective emails are not borne out, despite there being evidence for further exploring these interventions, as they can sometimes motivate students to attempt their homework more often. We also present qualitative evidence about student opinions and behaviours after receiving the emails, to guide further interventions. These findings provide insight into how to use randomized A/B comparisons in everyday channels such as emails, to provide empirical evidence to test our beliefs about the effectiveness of alternative design choices., Comment: 11 pages, 4 figures, 4 tables. Conference: LAK22: 12th International Learning Analytics and Knowledge Conference (LAK22)

What if we take a broader view of what it means to run an education experiment? In this paper, we explore opportunities that arise when we think beyond the commonly-held notion that the purpose of an experiment is to either accept or reject a pre-defined hypothesis and instead, reconsider experimentation as a means to explore the complex design space of creating and improving instructional content. This is an approach we call experiment-inspired design. Then, to operationalize these ideas in a real-world experimentation venue, we investigate the implications of running a sequence of interventions teaching first-year students "meta-skills": transferable skills applicable to multiple areas of their lives, such as planning, and managing stress. Finally, using two examples as case studies for meta-skills interventions (stress-reappraisal and mental contrasting with implementation intentions), we reflect on our experiences with experiment-inspired design and share six preliminary lessons on how to use experimentation for design., Comment: Presented at the 3rd annual workshop at Learning @ Scale 2022 on "A/B Testing and Platform-Enabled Learning Research"

Technological advancements have made it possible to deliver mobile health interventions to individuals. A novel framework that has emerged from such advancements is the just-in-time adaptive intervention (JITAI), which aims to suggest the right support to the individuals when their needs arise. The micro-randomized trial (MRT) design has been proposed recently to test the proximal effects of these JITAIs. However, the extant MRT framework only considers components with a fixed number of categories added at the beginning of the study. We propose a flexible MRT (FlexiMRT) design which allows addition of more categories to the components during the study. The proposed design is motivated by collaboration on the DIAMANTE study, which learns to deliver text messages to encourage physical activity among the patients with diabetes and depression. We developed a new test statistic and the corresponding sample size calculator for the FlexiMRT using an approach similar to the generalized estimating equation for longitudinal data. Simulation studies were conducted to evaluate the sample size calculators and an R shiny application for the calculators was developed., Comment: arXiv admin note: text overlap with arXiv:2007.13741

In recent years, reinforcement learning (RL) has acquired a prominent position in health-related sequential decision-making problems, gaining traction as a valuable tool for delivering adaptive interventions (AIs). However, in part due to a poor synergy between the methodological and the applied communities, its real-life application is still limited and its potential is still to be realized. To address this gap, our work provides the first unified technical survey on RL methods, complemented with case studies, for constructing various types of AIs in healthcare. In particular, using the common methodological umbrella of RL, we bridge two seemingly different AI domains, dynamic treatment regimes and just-in-time adaptive interventions in mobile health, highlighting similarities and differences between them and discussing the implications of using RL. Open problems and considerations for future research directions are outlined. Finally, we leverage our experience in designing case studies in both areas to showcase the significant collaborative opportunities between statistical, RL, and healthcare researchers in advancing AIs., Comment: 57 pages

We investigate users' perspectives on an online reflective question activity (RQA) that prompts people to externalize their underlying emotions on a troubling situation. Inspired by principles of cognitive behavioral therapy, our 15-minute activity encourages self-reflection without a human or automated conversational partner. A deployment of our RQA on Amazon Mechanical Turk suggests that people perceive several benefits from our RQA, including structured awareness of their thoughts and problem-solving around managing their emotions. Quantitative evidence from a randomized experiment suggests people find that our RQA makes them feel less worried by their selected situation and worth the minimal time investment. A further two-week technology probe deployment with 11 participants indicates that people see benefits to doing this activity repeatedly, although the activity may get monotonous over time. In summary, this work demonstrates the promise of online reflection activities that carefully leverage principles of psychology in their design., Comment: We investigate users' perspectives on an online reflective question activity (RQA) that prompts people to externalize their underlying emotions on a troubling situation

Multi-armed bandit algorithms have been argued for decades as useful for adaptively randomized experiments. In such experiments, an algorithm varies which arms (e.g. alternative interventions to help students learn) are assigned to participants, with the goal of assigning higher-reward arms to as many participants as possible. We applied the bandit algorithm Thompson Sampling (TS) to run adaptive experiments in three university classes. Instructors saw great value in trying to rapidly use data to give their students in the experiments better arms (e.g. better explanations of a concept). Our deployment, however, illustrated a major barrier for scientists and practitioners to use such adaptive experiments: a lack of quantifiable insight into how much statistical analysis of specific real-world experiments is impacted (Pallmann et al, 2018; FDA, 2019), compared to traditional uniform random assignment. We therefore use our case study of the ubiquitous two-arm binary reward setting to empirically investigate the impact of using Thompson Sampling instead of uniform random assignment. In this setting, using common statistical hypothesis tests, we show that collecting data with TS can as much as double the False Positive Rate (FPR; incorrectly reporting differences when none exist) and the False Negative Rate (FNR; failing to report differences when they exist)...