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Introduction Health care professionals who identify as members of underrepresented and racial minority groups may experience bias from patients and patient families. These occurrences disrupt the educational and therapeutic environments, distress the targeted individuals and allies, and create potential legal liability. Yet there are few educational opportunities for individuals to brainstorm and implement strategies for responding professionally during such instances. Methods Presented first as a grand rounds, then an invited workshop, and finally an invited series, this educational activity was developed in a stepwise manner over the course of a year. Each format was sequentially modified based on feedback from participants—more than 200 physicians and other health care professionals—using evaluation forms that were voluntary and anonymous. The educational activity used an adaptation of forum theater, in which participants role-played an instance of oppression with a goal of altering the ultimate outcome. This approach provided participants with the opportunity to develop and rehearse responses to workplace bias in a way that preserved the provider-patient relationship. Results Feedback for these educational sessions was overwhelmingly positive. Participants noted the importance of acknowledging and addressing bias in the workplace and encouraged facilitators to expand the sessions in length, frequency, and scope. Discussion Forum theater is a methodology that can be employed in health care to teach appropriate and authentic responses to expressed patient bias while maintaining the therapeutic relationship. The positive reception from participants in our preliminary sessions established a strong foundation for future improvements to this work.

Background: Adolescence is a phase that must be passed through physical, mental, emotional and social changes. In this phase, adolescents begin to have a developmental task, namely self-identity. Adolescents with good self-identity will achieve developmental tasks well, while adolescents with low self-identity may experience identity confusion which results in deviant behaviors. Self-identity is influenced by several factors, one of which is the celebrity worship factor. Objectives: To describe the relationship between celebrity worship to street youth self-identity. Methods: Descriptive with a cross sectional approach. The 130 respondents participated on this study by using purposive sampling technique. The measurement tools used were the Celebrity Attitude Scale for the variable (celebrity worship) and the Identity Style Inventory for the Self-Identity variable. Results: Bivariate analysis with Spearman rho celebrity worship (p value = 0.027, r = 0.194). Conclusion: There is a relationship between celebrity worship and self-identity among street children in Malang City, East Java

ABSTRACK Purpose: This study aims to examine and analyze the mediating effect of customer loyalty on the influence of Corporate Social Responsibility toward financial performance. Design/methodology/approach: This research is quantitative study using secondary data taken from Indonesia Stock Exchange 2014-2017. The data analysis technique used is the WarpPLS 6.0 program which is carried out in two testing stages; the direct and indirect impacts of Corporate Social Responsibility variables on financial performance. Findings: The result indicates that customer loyalty variable partially mediates the effect of Corporate Social Responsibility on financial performance. It means customer loyalty does not fully mediate the effect of Corporate Social Responsibility on financial performance. Research limitation: CSR measurement uses an index that calculates CSR based on the quantity not the quality of implementation. Practical implications: This researchprovides an illustration to the company that the implementation of proper and serious CSR has an impact on growing the company's financial performance. Originality/value: This research is a development from previous research by adding consumer loyalty as a mediating variable. Paper type: This is categorized as a research paper. Keywords: customer loyalty, Corporate Social Responsibility, financial performance