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Copyright of Gümüshane University Journal of Social Sciences (GUSBID) / Gümüshane Üniversitesi Sosyal Bilimler Dergisi (GUSBID) is the property of Gumushane University Electronic Journal of the Institute of Social Science and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The Centralized E-Warranty System with Blockchain Security offers a pioneering solution to the challenges entrenched in conventional warranty management methods. This paper delineates a comprehensive platform leveraging mobile technology and real-time data analytics to elevate operational efficiency and customer satisfaction. By facilitating seamless registration, dealer management, and product assignment for companies, this system ensures immediate access to warranty information through automated e-warranty generation through QR code scanning. Furthermore, the optional integration of blockchain technology enhances data security, immutability, and transparency, fostering heightened trust and integrity. This paper holds profound significance as it empowers companies to optimize warranty management practices, reduce operational overhead and provide valuable data insights. Customers benefit from a simplified method to track product warranties, while dealers experience streamlined tasks. The future recommendations encompass continuous system refinement, expansion of blockchain integration, and proactive adaptation to emerging technological advancements. The Centralized E-Warranty Management System stands poised as a transformative force, set to reshape warranty management practices across industries by offering a unified, secure, and efficient platform for warranty tracking and management. [ABSTRACT FROM AUTHOR]

Effective communication is pivotal to professional success in civil engineering. However, rural students often face unique challenges in mastering oral communication, especially in English. This study seeks to examine the challenges faced by engineering students from rural backgrounds when speaking English and the underlying reasons for these difficulties. This paper implemented specific tasks inspired by task-based language teaching methodology in the study of participants to analyze their speaking challenges and their root causes. The findings revealed that speaking English posed challenges primarily due to fear of errors, anxiety, shyness and low confidence levels. This paper proposes solutions, such as creating a supportive environment and promoting regular English communication, to address these issues. The research highlights the transformative impact of effective communication and calls for further studies to refine and expand these educational strategies. [ABSTRACT FROM AUTHOR]

To enhance employee collaboration and streamline operations, businesses are spending more money on digital solutions in the current environment of rapid technological advancement. Employees can operate efficiently remotely by utilizing online platforms for communication and cooperation, which improves job satisfaction and organizational performance. This paper proposes to present a retrospective analysis of publications on digital technology used in the context of performance improvement and satisfaction within organizations. In this sense, a bibliometric study is carried out based on the analysis of scientific works published in the Web of Science database. The searches were carried out using the keywords "digital technology", "performance", and "satisfaction". Querying the database revealed the existence of 1005 papers, collected data being analyzed with the help of Microsoft Excel and VOSviewer software. The collected and analyzed data highlighted the existence of several clusters of publications, authors or organizations that addressed the analyzed topic. This research also indicates clusters of keywords that suggest potential directions for future research and clearly identify the impact of digital technology on organizational performance and employee or customer satisfaction. Through this bibliometric study, the authors provide valuable information from which to start those who want to investigate the digital domains, organizational performance, or satisfaction in organizations. [ABSTRACT FROM AUTHOR]

In the growing halal industry, there are differences of opinion among researchers about the effect of Islamic attributes on consumer satisfaction. Therefore, this paper aims to evaluate the effect of Islamic attributes on consumer satisfaction. The Prisma flow diagram indicated 23 papers and consists of 59 studies to analyze with JASP Software. The study identifies significant authors, dominant publishers, methodology, and theories commonly employed in this topic. The result proves that catering to Muslim needs through Islamic attributes can significantly enhance consumer satisfaction and the presence of other variables as moderators will strengthen tourist satisfaction. [ABSTRACT FROM AUTHOR]

This paper systematically reviews literature with the aim of conceptualizing a change management framework for the effective use of the Examination Administration System (EAS). Information systems (IS) change management factors in the implementation and the post-implementation phases are systematically reviewed to identify 37 reports between 2015 and 2023 and content was analyzed. Postacceptance phase poses many challenges that often result in resistance from the user community thus relinquishing the expected gains. This paper explains change management factors in the postimplementation phase of information systems as they are not adequately addressed in existing literature. The conceptualization of the change management framework draws on the integration of the Unified Theory of Acceptance, Use of Technology and Effective Use Theory and nine change management factors as facilitating conditions. The paper concludes that effective use of EAS is realized through change management factors (i.e., user training, top management support activities, information flow, planning EAS as a change, change shared vision, performance measurement, user involvement and change recognition, user satisfaction and effective communication). This study further adds the indirect mechanisms (i.e., technology use and IS adaptive use) through which the change management factors can impact effective use. The study provides a useful guide to the practitioners and researchers to explain the change management strategies for the effective use of information systems and improve it. This paper also proposes that future studies adapt and/or empirically test conceptual change management apparatus for effective use to ascertain its validity within various contexts. [ABSTRACT FROM AUTHOR]

Combining the super‐efficiency model based on data envelopment analysis (DEA) with the Malmquist index model, this paper evaluated the efficiency of the logistics distribution center comprehensively considering the truck traffic restriction and provided decision suggestions to improve the efficiency of the logistics distribution center. This paper takes 20 logistics distribution centers as the research objects and uses economic factors, transportation factors, quality of distribution center business activities, and quality of customer service as the primary input indicators; selects eight indicators such as construction cost, transportation cost, labor cost, road facilities, accessibility, business demand, number of laborers, and customer satisfaction as the secondary input indicators; chooses distribution time and profit as the output indicators; and measures the static efficiency of logistics distribution centers from two perspectives, including the traditional unconstrained super‐efficiency model and the truck‐ restricted conditions, using the super‐efficiency model of data envelopment analysis (DEA). The Malmquist index model was used to measure the dynamic efficiency and change trend efficiency of the logistics distribution center, and a unified and comprehensive analysis was also made. The results of the case study show that the average efficiency of the logistics distribution center in the driving and nondriving restriction area is 0.872 and 0.914, respectively, and the average efficiency in the driving restriction area is about 4.5% lower than that of the nondriving restriction area, and variance is 1.58 times of the latter. Therefore, it can be concluded that the measures of truck driving restriction have an impact on the efficiency of the logistics distribution center, and the results of the super‐efficiency model with the restriction constraint have a greater impact on the logistics efficiency of the logistics distribution center than the traditional unconstrained super‐efficiency model. According to the evaluation results, suggestions on reasonable assignment of labor and other resources input are put forward for logistics distribution centers in areas where driving is restricted to improve efficiency. [ABSTRACT FROM AUTHOR]