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7. Supercharging Personalization with CX AI: AI enables companies to know customers as individuals and tailor their journeys

Author

Cooper, Barry

Subjects
Customer service, Support services, Customer service, Business, High technology industry, Telecommunications industry
Abstract

Personalization can be a delicate balance for organizations: do too little and risk customers getting annoyed at receiving irrelevant information; do too much and risk customers becoming suspicious over what [...]

Published
2024

11. Book Review.

Author

Cooper, Barry

Subjects
*GRIEF, *BEREAVEMENT, *SONGWRITING, *MUSIC therapy, *SOCIAL scientists, *MUSIC & emotions, *MUSICOLOGY, *MUSICAL composition, WHITE House staff
Abstract

Mark Evan Bonds's book, "Beethoven: A Very Short Introduction," provides a concise and insightful overview of the composer's life and work. Bonds, an expert on Beethoven, covers various aspects of Beethoven's life, including his early years in Bonn, his love life, his political views, and his approach to composing. While some chapters, such as the one on Beethoven's ideals, offer valuable insights, others, like the chapter on love, may omit important details. Overall, Bonds's book provides a well-balanced and perceptive account of Beethoven's life and music, making it a valuable resource for those interested in the composer. [Extracted from the article]

Published
2024
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