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The COVID‐19 pandemic has created major challenges globally. The social work and human services profession has been required to rapidly respond to policy and social changes. This research aimed to understand how the pandemic has affected social work and human services staff within Melbourne, Victoria. In this paper, we analyse the practice and policy implications of these responses, and outline learning for the human services sector. We draw on interviews with social work and human services practitioners, exploring their experiences during the pandemic, including social and economic impacts on service users and agencies, and organisational and practice changes. Participants highlight compliance requirements, digitalisation of services, loss of social connection for service users and service impacts. In addition, participants highlight how people from low socioeconomic backgrounds were immensely affected throughout COVID‐19 lockdowns. However, this research also identifies service benefits, resulting from the rapid adjustments made by agencies that need further exploration for future practice. This article highlights how, despite the challenges posed by COVID‐19, agencies and workers developed innovative responses to this crisis. Drawing on these insights can help to understand how such initiatives can be implemented in the future. This article contributes to knowledge about innovation in a time of crisis. [ABSTRACT FROM AUTHOR]

Neo-liberalism has driven a crisis in Social Work Field Education (SWFE) globally, creating competition, funding cuts, increased workload, and limited capacity to support students. This has been exacerbated by widespread disruptions associated with the global pandemic and other disasters. This article outlines how one Australian university SWFE team has enhanced placement opportunities for students and industry during times of crisis, via a partnership approach. Outcomes include multiple student placements, joint initiatives, mutual relationship, and reciprocity, placing all students during a pandemic. The article contributes to addressing global SWFE challenges, provides a framework for consideration, and identifies areas for further investigation. An innovative SWFE partnership model can assist universities and industry to withstand global crises impacting placements. Committed partners and placements, collegial relationships, and a reference group that collaboratively sets agendas for agency and university increases placement opportunities for all students. [ABSTRACT FROM AUTHOR]