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Former ice cream baron Bob Farrell learned his biggest business lesson way back in April 1937, when he was only 8. That's when his mother forced him to blow off [...]

Discontent prompts search consultants to rework payments When it comes to their fees, headhunters are in hot water. Their clients are steamed about the high cost of locating and landing [...]

Rewarding employees and customers for their loyalty and support makes good business sense. To retain quality workers and tap sources of new work, some local companies say 'thank you' with [...]

Can you tell me if voice mail has ever been a problem? You call somebody on the phone and you get their voice mail. You're thinking, should I leave a [...]

These days, consumers are not known for their loyalty, with an enormous number of choices available simply by the click of a mouse. Big companies are spending millions of dollars [...]

Wah! That's the cry of the salesman when the first little thing goes wrong. In selling, sales happen or not. The circumstances that surround selling and making the sale are, [...]

With the pace of room-night hotel sales throughout the hospitality industry slowing along with the economy, individual hotels, resorts and well-known chains are offering buyers unique incentives to consider their [...]

In the classic war film from the 1940s, 'Command Decision,' Clark Gable was the commander of a battalion of bombers, agonizing over sending men up in the air to die. [...]

Wah! That's the cry of the salesman when the first little thing goes wrong. In selling, sales happen or not. The circumstances that surround selling and making the sale are, [...]

How do you deal with difficult customers? HANNELORE PORTER Title: Owner Company: Sensations Salon 'We strive to have happy and satisfied clients. Occasionally when we have a client that is [...]

Your worst nightmare has come true. You've just lost your biggest customer. What went wrong? Can you win back that customer? If not, how do you get back on track? [...]

Real estate involves much more than selling homes, believes Patty Sanders, Prudential Dinning-Beard's east office branch manager. '(Real estate) is about so much more than making the sale. It's about [...]

Businesses small and large can no longer ignore the need to gird themselves for tough times. After all of the knee-jerk protective measures have been taken, e.g. restricting travel, slashing [...]

How come the smartest people in the world (New Economy dot-com chief executive officers) are so stupid when it comes to treating their customers like kings and queens -- or [...]

Businesses small and large can no longer ignore the need to gird themselves for tough times. After a[l of the knee-jerk protective measures have been taken -- restricting travel, slashing [...]

I love to eat, therefore I must exercise. Spinning works for me. Riding a stationary bike in a class of 20 others, listening to loud rock 'n roll, music, takes [...]

So far, however, many attempts at mass personalization have been tempered by concerns about privacy. After all, reaching a target audience means understanding them, meaning that information gathering is a [...]

These days it's easy to look at everything associated with the Web and dot-coms with a fair amount of disdain. I should profess upfront that I share much of that [...]

We've received a lot of comments about our article, 'During volatile times, remember: Everyone is a customer.' (April 6-12). It's not surprising to us that we can divide the comments [...]

Is the customer always right? Of course, the answer is no. However, the customer is judge and jury, and anyone who doesn't think the customer is king had better look [...]

We've been besieged with lamentation over the decline of Ann and Hope, Apex, and other retail traditions which many Rhode Islanders grew up with as a way of life. If [...]

Now that 2000 has come and gone, 'the future' has arrived. Here we are, trying to survive in a global economy, yet budget and time severely limit the amount of [...]

We sometimes get so immersed in this digital world, this technological wonderland, and in regulatory processes that such simple matters as good customer relations get ground up somewhere in the [...]

The customer is king. That dusty business adage has never been truer than during the Internet era, when every potential customer or client has access to nearly limitless information about [...]

If you're thinking of asking Santa to bring you loyal customers this year, make sure you're asking for the right kind of loyalty. No doubt, some types of loyalty are [...]

They just opened a new bistro in my neighborhood, and boy was I excited. I eat out a lot and have gotten quite bored with most of the restaurants nearby. [...]

... Lafayette Hill, Pa.-based BUSINESS TRAVEL COALITION has launched a new Web site to get public feedback about the UNITED AIRLINES-US AIRWAYS merger. AIRMERGER.COM is an interactive Web site, that [...]

The business story of the day is surely, 'How do you make money by closing your plants at a sacrifice of $100 million, thus delaying delivery of hot products to [...]

John and Tracey Byrom have something increasingly scarce in the new high-tech service economy. It's called service -- answer-the-phone, solve-the-problem, take-care-of-the-customer service rarely in evidence today, especially at technology companies [...]

Our world has gone techno-crazy. Everywhere I look, it's World Wide Web this and e-commerce that. There are voice mails, hundreds of emails, pagers going off, cell phones ringing. Our [...]

Merely attracting investors isn't nearly enough for mutual fund companies these days. It's retaining them that looms more important than ever. Given the increasingly short attention spans of many investors, [...]

As a professional in any field, professional courtesy should be a given. Unfortunately, it's not. Customer service reps routinely focus on why they can't solve a problem rather than how [...]