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To begin, we take a glimpse of SharePoint Online and its associated functionalities—the hub site, team site, and communication site. Once you have a good understanding, we move to SharePoint’s community sites and explore various features in depth.

In the previous chapter, we had an opportunity to look at how communication sites are useful in building and nurturing communities. These sites also create full-time collaborative experiences for each community member. With underlying communication sites, the sustenance and development of different communities has become possible, all to achieve the company’s goals. In this chapter, we focus on one of the specific aspects of community building—knowledge. A community must have access to knowledge in order to further its development. Knowledge management is a key principle that communities can use to harvest knowledge, reuse it, and create new knowledge for the growth of the community.

In the first chapter, we saw an overview of how you can use communication sites, Team sites and hub sites in SharePoint Online and some situations in which you need a Team, hub or communication site. Then, we looked at some SharePoint Online features. In this chapter, we describe various use cases where communicating through SharePoint communication sites is better. We also see how communication sites are useful to communicate to small and large groups and create a scope for collaboration.

The corporate intranet is the key source of information for any organization. All major announcements, news, updates, and stories are communicated through the corporate intranet. Organizations have now become smarter and created digital intranets, which provides an easy way to share information using graphics and multimedia, gather feedback from information consumers, and have place for them to share information. In this chapter, we explore designing digital intranets using the webparts available in SharePoint communication sites.

So, far we have seen that the SharePoint Online’s communication sites are multipurpose. We have seen that communication sites can be used for building digital intranets, managing knowledge and information, developing internal websites for different departments, and creating collaborative experiences by integrating with Office 365 products such as Yammer, Outlook, teams, Stream, and OneDrive. We have come to the last chapter now and in this, we will go one step further and describe the news of communication using SharePoint communication sites. Initially, we highlight traditional ways of communicating and see how SharePoint communication transforms traditional communication into digital with its ease of use. It allows you to create new horizons of digital communication.