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The article discusses the use of software configuration management to improve the change-management process. According to the author, one of the most common reasons for the failure of software development projects is the continuous evolution of software caused by volatility in customer requirements. Sources of this volatility are diverse, ranging from changes in technology, end-user needs, and dynamic market pressures. The author examines the ways software configuration management can mitigate problems related to these failures. INSET: HOW THE STUDY WAS CONDUCTED.

This article presents a case study related to software product lines. The authors note that software product lines often undergo numerous changes to meet the evolving needs of their various market segments,Software managers generally answer two questions: Whether there are general patterns of change that are common in product lines, and how management practices can be utilized to execute these changes. The case study examines large scale product lines of supply chain management systems, examining how management practices changed over the lifetime of certain products.