1. Exploring nurses' perceptions of nurse managers' communicative relationships that encourage nurses' decisions to buy-in to initiatives that enhance patients' experiences with care.
- Author
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French-Bravo M, Nelson-Brantley HV, Williams K, Ford DJ, Manos L, and Veazey Brooks J
- Subjects
- Adult, Communication, Female, Humans, Job Satisfaction, Male, Nurse Administrators psychology, Nurse Administrators statistics & numerical data, Nurses statistics & numerical data, Interprofessional Relations, Nurse Administrators standards, Nurses psychology, Perception
- Abstract
Aim: To explore nurses' perceptions of nurse managers' (NMs') communicative relationships that encourage nurses' decisions to buy-in to organisational initiatives to enhance patients' experiences with care (PEC)., Background: The role of the nurse to patient experience is well established, yet little is known about how the communicative relationship between manager and nurse relates to nurse buy-in to PEC initiatives., Method: An exploratory qualitative descriptive study was conducted with 15 nurses from two inpatient medical-surgical units in a large acute care hospital using semi-structured interviews., Results: Three themes were identified. The communicative relationship was developed and strengthened through the manager's: (a) multimodal approach to communicating and influencing, (b) engaging and supporting staff and (c) promoting staff-led decision-making., Conclusions: Nurses in our study who reported having a strong communicative relationship with their NM perceived that this relationship encouraged their buy-in and engagement in PEC initiatives., Implications for Nursing Management: An assessment of the communication between the frontline NM and his or her team is important for understanding why initiatives to support PEC are or are not yielding desired results., (© 2020 John Wiley & Sons Ltd.)
- Published
- 2020
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