1. Initiation, choice and satisfaction of nursing appointments in general practice: a cross-sectional survey of patients and nurses.
- Author
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Pascoe SW, Neal RD, Bedford YE, and McMain SS
- Subjects
- Adult, Communication, Cross-Sectional Studies, England, Health Services Accessibility, Humans, Motivation, Nurse Practitioners organization & administration, Nurse's Role psychology, Nurse-Patient Relations, Nursing Evaluation Research, Nursing Methodology Research, Primary Health Care organization & administration, Self Concept, Surveys and Questionnaires, Time Factors, Workload, Appointments and Schedules, Attitude of Health Personnel, Choice Behavior, Family Practice organization & administration, Nurse Practitioners psychology, Patient Satisfaction
- Abstract
Aims and Objectives: To compare patients' and nurses' perceptions regarding the initiation of appointments, and to assess patients' satisfaction with appointment provision., Background: Appointment provision is changing in primary care and no research has assessed the initiation of nursing appointments., Design: Cross-sectional survey assessing patients' and nurses' perceptions of the same appointment., Methods: A survey distributed to a convenience sample of patients attending nursing appointments for a two-week period., Results: Patients are highly satisfied with appointment provision. There is little agreement between patients and nursing staff regarding the initiation of an appointment., Conclusion: Patients are satisfied with appointment provision which can accommodate different perceptions regarding the initiation of an appointment., Relevance to Clinical Practice: It is important to acknowledge patients' perceptions regarding appointment management as the views of nursing staff differ regarding the initiation of the appointment.
- Published
- 2007
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