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Offers advice for managers to improve employee relations by taking on the former union role of hearing and arbitrating worker observations, suggestions and complaints. Information on the common varieties of alternative dispute resolution (ADR) programs; Significance of ADR programs in resolving employee grievances and complaints; Key element to forming focus groups. INSET: A sympathetic EAR.

Discusses a strategic communications action plan that imposes responsibilities and a timetable for casino gaming companies. Significance of open communication; Importance of a one-on-one discussion; Written means for communicating with employees; Implementation of service award programs. INSETS: Lend me an EAR;What they really think.

Discusses the use of communication in management and employee relationships in casinos. Use of one-on-one discussion between the management and employees; Kinds of meetings that can be used by the management to communicate directly with employees; Effectivity of award programs.

The article discusses the use of a labor relations plan to reduce employee-related problems and increase the productivity and profitability of casinos. Part of the plan is to hire and select a strategy to attract people that fit in the company. Assignment of responsibilities and the necessary resources needed for the plan should also be considered. The plan must address the issues of workers and respond to the needs of the workers.

Offers casinos some tips on how satisfy their workers so that they do not feel compelled to join labor unions. Condition of the labor movement in the U.S. as of March 2006; Decision of three labor unions to break away from of the American Federation of Labor and Congress of Industrial Organizations; Importance for employers to foster communication.