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Start Over Descriptor "*HOTEL management" Topic customer satisfaction Publisher crain communications inc. (mi)

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1 results on '"*HOTEL management"'

1. WHY YOU SHOULD BE PUTTING ON THE RITZ.

Author

Bush, Michael

Subjects
*HOTEL management, *CUSTOMER service management, *CUSTOMER relations, *CUSTOMER satisfaction, *HOTEL chains, *QUALITY of service, *RELATIONSHIP marketing, *MANAGEMENT
Abstract

The article focuses on the luxury hotel chain company Ritz-Carlton. The company's intense devotion to customer service and relations is cited as an example to be followed by marketers of all kinds. Employees of the chain's hotel in New York City discuss the management of customer relations and describe some of the more extreme service requests made by hotel guests.

Published
2010

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