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Public libraries offer easy, free access to information, education and entertainment to individuals from all sections of society. Today, their offers play an important role in promoting and supporting media competence. This article examines how well libraries enable immobile persons and inhabitants of less developed areas to take part in society, based on the results of the study 'Use monitoring for public libraries', a project of the Berlin public libraries (NuMoB study). [ABSTRACT FROM AUTHOR]

In 2013, library users were questioned in the course of the Berlin EFRE project NuMoB of the Berlin public libraries. The results coming from users of the existing bookmobiles differ in some areas from those of the general survey. The high customer satisfaction especially with the staff running the bookmobiles may be emphasized. This is not least a result of a different form of customer treatment with more personal contact. Bookmobiles serve needs individually and thereby are an element of the library system - also in the city. [ABSTRACT FROM AUTHOR]